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  1. Today
  2. ritchie58

    consult! Popup report problem

    I tried four different test strings all of which were immediately detected & successfully quarantined and all the data was displayed in the Quarantine window but no notification with the UI. So this leads me to believe that kaba116 may have thought he had a quarantine response when none actually took place or it's a completely isolated anomalous incident if my first assumption is true.
  3. ritchie58

    consult! Popup report problem

    I understand what you're saying Wookiee. Under normal circumstances you do get a malware detection name & correct file path with the Quarantine window but according to kaba116's thread there was no pertinent quarantine data to view, no detection name or associated file path was displayed, even though a quarantine response took place. That's if I'm comprehending his thread correctly. Is that correct kaba116? A file was quarantined but no data was created to view in the Quarantine window? If that's the case I wish I could confirm that myself but since upgrading to 6.2 I haven't had any files quarantined thus far. Wait, I've got an idea. One way to find out is to download a EICAR dummy malware test string or two and see what happens. Out of curiosity I think I'll give that a try.
  4. Yesterday
  5. Wookiee

    consult! Popup report problem

    the quarantine should load if any files are in the quarantine section, you just are not notified when that happens if the setting is on 'ask me'
  6. Last week
  7. ritchie58

    consult! Popup report problem

    That is rather disconcerting if a quarantine response happened then no data is displayed in the Quarantine File History window. What if it was a genuine False Positive and the user wanted to restore that file, yikes! With the issue I'm having with CleanMem, that we've previously discussed, the Blocked Process History window remains void of data too. There should be a plethora of entries for that! In fact the only data being currently displayed is the daily flash scan I have scheduled in the Scan History window so I certainly also hope this bug gets resolved adequately.
  8. Wookiee

    6.2.0,fails to install

    Can you send me a screenshot of what you are seeing?
  9. Indeed, Dev has been notified and are trying to research why it isn't working.
  10. Wookiee

    consult! Popup report problem

    I am not sure what you mean by "Chinese system alarm window." There is an issue with the notifications with Immunet, that we are looking at and researching why it broke. Mostly, for pop ups on quarantining files etc
  11. Nice, we hope for a fast fix :)
  12. Hello! Do you solve the problem of the Chinese system alarm window? The pop-up window of the virus was found to be blank and nothing was displayed. The path and name are not displayed. It is reasonable to display yes or no to the quarantine area to see if the file is restored. However, it does not, I hope to fix this problem in the next version Thank you!
  13. kaba116

    6.2.0,fails to install

    Hello! Do you solve the problem of the Chinese system alarm window? The pop-up window of the virus was found to be blank and nothing was displayed. The path and name are not displayed. It is reasonable to display yes or no to the quarantine area to see if the file is restored. However, it does not, I hope to fix this problem in the next version Thank you!
  14. Great! I had been worried my original post was waaaay too long so you and the devs wouldn't have time to read it. I just tried to give you all the info I could to help you test/diagnose it on your machines.
  15. Yeah, It's a FP of Windows Defender
  16. Yes, the bug was submitted to dev and I can reproduce it.
  17. Windows 10's Defender automatically disables itself if it detects Immunet installed, so will only flag up Immunet's files if you set it to scan your hard disk regularly (which is off by default when you install another AV program). I haven't yet found a way of running the two in parallel like you could on previous versions of Windows. Personally I'd just disable Defender completely and use something else as a second-opinion scanner for occasional on-demand scans, such as MalwareBytes, F-Secure Online, Emsisoft Emergency kit, or others...
  18. @Wookiee, this is the problem I detailed in my response to the post "Immunet 6.2.0.10768 errors" on September 13th. (See Immunet 6.2.0.10768 Errors By Cipollino). In that post, I list three different ways of reproducing this bug. In short, at some point, Immunet 6.2 stops asking you, and just silently quarantines detections - despite ensuring "Ask me" is selected in the preferences. Deselecting and reselecting doesn't work - once it stops asking you, it stops for good. I must stress that quarantine still happens - so users are still protected from malware. It is, however, still (in my opinion) a dangerous situation, but for different reasons (i.e. because false-positives can and do happen).
  19. Hi, yes, of course you don't package viruses with your software, and I added an exclusion for the whole clamav directory. I can't (I'm not able to) send a sample to Virustotal, since it seems to be a temporary directory built when downloading updates, so when I check the directory seems to be already gone. And, I don't like to exclude directories in general, since it would be cute for a malware to install itself in an excluded directory... which is why I asked. Also, this is a very old issue, antimalware detecting other antimalware's files as malware, so I supposed this to be tested as routine before releasing updates. If it is a false positive, other people would have the same issue. JohnJ had exactly the same issue, so now I'm fine . Thanks
  20. Hi claudiot, please click on this link to a thread I just posted to a similar Support topic that will show you how to avoid these false positives by creating a custom exception rule with Win 10 Defender. http://support.immunet.com/topic/3706-trojandownloader-jsnemucod/
  21. Hi JohnJ, if you create a custom exception rule for "Immunet's entire Program Files folder" with Defender that should stop the false positives from occurring. By default Defender is already excluded with Immunet. If you're not sure how & you have Windows 10 here is a link that gives you detailed instructions on how to create an exception rule with Defender. https://www.windowscentral.com/how-exclude-files-and-folders-windows-defender-antivirus-scans
  22. Wookiee

    Immunet 6.2.0.10768 Errors

    It was never not safe. You can upgrade. Cloud issues that reported '0 people protected' is fixed.
  23. probably the same file that comes with ClamAV, but you can run a SHA256 against it and upload it to virus total to verify We don't package viruses with our software, I promise
  24. Other anti-virus softwares can flag files of other anti-virus programs as viruses. You can upload the file in question to virustotal (or use a SHA) to verify it
  25. Wookiee

    Resize Window?

    It's a known issue that Immunet UI doesn't adapt or change sizes with bigger resolutions (we hope to fix it in the future)
  26. My Windows Defender has found this trojan inside of the Immunet file system. This happened yesterday and today on two different PCs. Anyone else with this issue? How should this issue be resolved?
  27. JohnJ

    Resize Window?

    Is it possible to resize the Immunet window? Sure would be better if I could. Thank you in advance for your reply and insight. JohnJ
  28. Earlier
  29. Today I found messages from Windows Defender, one every hour since midnight, stating that it found "TrojanDownloader:JS/Nemucod" in C:\Program Files\Immunet\clamav\0.100.0.60\clamav-127ae86972fae58f8f7b35fa9bc7c513.tmp\clamav-b1fab55088b03613ebc238d1c93d696e.tmp\daily.ldb ... it is a false positive, isn't it? Thanks
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