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  1. Today
  2. Wookiee

    How Do I restart the Immunet Service?

    You can open up command prompt as admin and run a "net stop <servicename>" then "net start <servicename> you can do a "net start" to see what is currently running. You can also just reboot and it should start the service again. Not sure why you got that error, maybe lack of internet connection or something like that.
  3. jacphill@cisco.com

    How Do I restart the Immunet Service?

    What are the steps to restart the service?
  4. Yesterday
  5. ritchie58

    Immunet 6.2.0.10768 Errors

    Hi guys, I mistakenly thought you were having some other issue with the UI stats Cipollino. With this new build you do get pop-up messages when Immunet prevents (possibly suspicious/malicious) access to Windows processes by third-party apps. I have an app too (that's completely legitimate) where I get numerous pop-up messages. I also use Gaming Mode so I won't keep having to deal with these notifications. Actually Gaming Mode is automatically reset to disabled when you boot-up. This is a built in security feature in case a user forgot that Gaming Mode is still enabled but that makes it necessary to enable Gaming Mode after every boot-up. I've already put forth the idea, for a future build, that users can make their own custom exception rule(s) for the process protection feature and/or to disable it entirely at the user's discretion in case it becomes too problematic.
  6. Last week
  7. Wookiee

    Immunet 6.2.0.10768 Errors

    The Dev's are aware and are looking into the notifications, as far as the gaming mode setting- i'll check into it
  8. Cipollino

    Immunet 6.2.0.10768 Errors

    @ritchie58 Here what I guess you've asked me : https://imgur.com/a/Kuf2g0e 2 Process's errors & the fact that Windows 10x64 Pro (version 1803 build 17134.376) can't recognize Immunet's status. On a side note setting game mode within the settings won't stick aka every startup I see it not flagged in the tray icon. Thanks in advance for your time and patience,if you require more info,just ask,have a good day sir. Ps: I've got this error after Immunet updated itself automatically.
  9. ritchie58

    Immunet 6.2.0.10768 Errors

    Yeah, I'm seeing the same thing too Cipollino. The cloud stat bug has seemed to have reared it's ugly head once again! Thanks for reporting this. It seems you also encountered some other issue with the UI that I'm not seeing at present. Are you getting this error with the Last Scanned, Last Updated data or both?
  10. Cipollino

    Immunet 6.2.0.10768 Errors

    I've got another issue ,lately Immunet display this : https://imgur.com/a/4rcWbvd So 0 people protected from 0 threats EDIT: Windows can't even recognize the AV status,I've got the mini shield icon with the yellow triangle with the !
  11. Let me know if you still need assistance, at least- on the Immunet side of things!
  12. we are working on a fix, there is no ETA on it as of right now
  13. I like your post Rekha! That's what this forum is all about, fellow Immunet users helping one another out and users that encounter issues using the Support options on this forum to help improve the product. Hitesh, if you continue to run into issues uninstalling Avast! might I also suggest the possible option (if needed) of using a good third-party uninstaller like Revo Uninstaller. I've used this software in the past with great success when encountering a troublesome program that refuses to uninstall correctly using conventional means. The free version works great for 32bit systems but I would suggest you use the fully functional free trial of Revo Uninstaller Pro if you have a 64bit system as it better supports this platform. https://www.revouninstaller.com/revo_uninstaller_free_download.html If you've never used Revo Uninstaller before there are number of great tutorial videos on YouTube that you can view. Cheers, Ritchie...
  14. Okay.. Thank you so much for your help Rekhathakur..
  15. Why not brother.. You can download Avast offline installer from here and Know how to uninstall avast step by step here.. The step by step guide also has a link to the avast removal tool
  16. Thanks for some guidence Rekha,, Can you also provide me the links to these tools please ?
  17. If avast antivirus apear's on your computer again, that means your avast product is not removed properly, I suggest you to reinstall avast with the help of offline avast installer and then remove it with avast removal tool.. this way you will be able to install immunet on your pc.
  18. Dear all, I am tiered of trying immunet antivirus to install on my windows 10 pc. I used avast free antivirus previously, but now when i have even removed avast from my computer and i try to install immunet antivirus avast apears on my screen and block the process of immunet installation. Please help someone..
  19. We again hope for a fix XD
  20. Earlier
  21. Here's a link to a Knowledge-Base article that outlines the steps to take to add exceptions to Microsoft Security Essentials. The info is a bit dated but it still should give you a good idea how this is done if you're not sure. https://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/how-to-exclude-a-filefolder-from-microsoft/26f2810a-47fd-40d8-b35e-3740f00fce85 Also, here is info on how to create exceptions with 2012 R2 Windows Firewall. Server 2008 / 2012 Click Start and select Control Panel. Click Windows Firewall. Click the Exceptions tab. Click Add Program. Select the program you wish to exclude. Click OK. Create an exception rule for Immunet's entire Program Files folder for MSE and process exception rules with your firewall (sfc.exe, iptray.exe & freshclam.exe if using ClamAV´╗┐) . Cheers, Ritchie...
  22. It's very possible a firewall could be blocking the upgrade, or anything of the sort. You might need to write an 'exception' rule in the MS firewall, or softwares that could block the upgrade.
  23. yes I have those all. from my investigation, it could be blocking by firewall or Microsoft Security Essentials. Because when I turn off firewall, the immunate can scan, but in another server I also have to turn off MSE.
  24. ritchie58

    Immunet 6.0.8.10638 High Cpu Usage

    One other thing Scott. If the CPU usage is still too high after excluding the Program Files folder you could try and disable "Monitor Program Start" & "Blocking Mode" in Settings if these are currently enabled. You'll loose a little bit of protection by disabling these settings but that could also help. Regards, Ritchie...
  25. scottv

    Immunet 6.0.8.10638 High Cpu Usage

    Thanks Ritchie, I'll give that a go! Cheers Scott
  26. ritchie58

    Immunet 6.0.8.10638 High Cpu Usage

    Hi Scott, I was going to mention that O.S. backup/mirroring protocols can sometimes be the culprit. Excluding the final backup location was a good idea but you could implement an additional exclusion to see if that has any positive effect. Try excluding the "entire Program Files folder" of the backup software program in question. Worth a try I think. Best wishes, Ritchie...
  27. scottv

    Immunet 6.0.8.10638 High Cpu Usage

    I have considered this possibility, we have a backup program that runs twice a day. I have excluded the backup location (External Drive) from Immunet but also the high CPU usage happens at times when the backup is not running. There are probably lots of files that get modified on a daily basis by our 7 users.. but I have observed the high CPU usage can occur first thing in the morning when I am the only one in the building, therefore being the only user and at that point in time I am really only just observing task manager. We have a large (almost 1 gb ) database - Postgress on this server but again the high CPU happens when no-one is using it. I'll see what else might be doing lots of writes that I don't know about and get back to you. Thanks for the quick reply. Cheers Scott
  28. ritchie58

    Immunet 6.0.8.10638 High Cpu Usage

    Are you using any third-party software applications that constantly or very frequently writes to disk Scott? That can sometimes increase Immunet's CPU cycles as it scans the files for any malicious content as they're being created and added to your drive.
  29. It's also not a bad idea to check if another software package is interfering with/blocking Immunet's processes or internet connections, such as your firewall of choice not properly configured to allow both UDP, TCP in-coming & out-going data for all of Immunet's processes (sfc.exe, iptray.exe & freshclam.exe if using ClamAV). If you're using a H.I.P.S. or some other sort of behavior blocking software, another anti-virus package or other security application(s) make sure none of these are conflicting with Immunet also.
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