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Knowledge Base Archives

Translations / Localization

Aug 21 2013 12:00 AM | Beck in Knowledge Base

To contribute to the translations, please see the forums: http://forum.immunet.com/. This is a break down of the dialogs and the required strings for each dialog. It is intended to help with the translation. For those of you working on translations,...

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General Malware Removal

Aug 21 2013 12:00 AM | Beck in Knowledge Base

In general malware removal is difficult and a lot of it depends on the specific malware. Why we strongly suggest you have a professional remove the malware- in the long run they can save you a lot of time and frustration.

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Immunet unable to quarantine locked files

Aug 21 2013 12:00 AM | Beck in Knowledge Base

This article contains some basic information on why Immunet Protect may fail to quarantine a file, and provides a couple manual solutions.

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Immunet Protect 3.0 User Guide: Using Immunet

Aug 22 2013 12:00 AM | Beck in Knowledge Base

On This Page Using Immunet 3.0Main PaneStatus OrbsConnectedSecureUp To DatePerformance GaugesRight-click Context ScanningCommunityMy CommunityUser Registration, Password Recovery and Change, and Login User InviteMy Community Country User's Community Pr...

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ClamAV for Windows - Signature configuration UI

Aug 21 2013 12:00 AM | Beck in Knowledge Base

ClamAV allows users to deploy and use their own (or third party) virus signatures in addition to the official virus signatures. The virus signature database updater (freshclam) can also be adapted to the user's environment. A new tool is needed to make...

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Incompatible Software with Immunet Protect...

Aug 21 2013 12:00 AM | Beck in Knowledge Base

While Immunet Protect Free is designed to run with other security packages there are some software suites which it does not work well with and we suggest you do not co-install with these products.

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Instructional Screencasts - Installation &...

Aug 21 2013 12:00 AM | Beck in Knowledge Base

The following is a series of walk-through screencasts that are designed to introduce and illustrate the installation and community components of the Immunet Protect 2.0 testing cycle. As Immunet moves through the testing cycle more videos will be added, as appropriate.

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System Diagnostic Tool

Aug 21 2013 12:00 AM | Beck in Knowledge Base

The System Diagnostic Tool (SDT) is a tool users can use to help Immunet Support diagnose issues they may be having with Immunet Protect. It is a one-click tool that will generate a file that users can then email to Immunet Support.

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Configuring Windows Firewall (Windows 7, Vista,...

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Typically, the default firewall configurations that ship with Windows 7, Windows Vista and Windows XP do not interfere with Immunet Protect; however, after-market or OEM configuration choices may cause Windows Firewall to do so. This Knowledge Base Ar...

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Configuring Comodo Internet Security Firewall

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Immunet Protect is designed to install and work with Comodo Internet Security; however, it is possible that Immunet users may experience "Offline mode" issues due to configuration choices. This Knowledge Base Article will show users how to configure t...

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Configuring AVG Internet Security 9 Firewall

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Immunet Protect is designed to install and work with the AVG Internet Security 9 firewall; however, it is possible that Immunet users may experience "Offline mode" issues due to configuration choices. This Knowledge Base Article will show users how to...

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Immunet Protect 2.0 Requirements & Compatib...

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Immunet Protect can be installed as stand-alone anti-virus or a companion anti-virus product (in the case of Immunet Protect Free only). This Knowledge Base Article details the software that is required for a successful install of Immunet Protect (Free or Plus).

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Branding Guidelines

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Immunet Product Branding Guidelines for partners who want to rebrand Immunet

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Configuring Kaspersky Internet Security 2010

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Immunet Protect is designed to install and work with Kaspersky Internet Security 2010 (KIS 2010). KIS 2010 has no default firewall configurations that interfere with the functioning of Immunet Protect. However, user configuration choices and/or upgrad...

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Errors with iTunes, Rhapsody, Photoshop CS3, or...

Aug 21 2013 12:00 AM | Beck in Knowledge Base

This document provides a solution for users having problems starting or running iTunes, Rhapsody, Photoshop CS3, or Netflix after installing or upgrading to Immunet Protect version 3.0.0.18.

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Immunet Protect 2.0.0 Pre-release Known Defects...

Aug 21 2013 12:00 AM | Beck in Knowledge Base

Known defects that we need to fix before General Availability

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