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#1 Christian Wen

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Posted 16 September 2011 - 09:39 PM

Hi!

For the past week and maybe more Immunet has kept showing alerts of W32.Magania . The file is located in the under windows, temp, avast.

Immunet detects it a lot but, it doesn't remove it. It says quarantine failed.

#2 kstephen

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Posted 16 September 2011 - 09:47 PM

Hi!

For the past week and maybe more Immunet has kept showing alerts of W32.Magania . The file is located in the under windows, temp, avast.

Immunet detects it a lot but, it doesn't remove it. It says quarantine failed.


Hi Christian,

Could you tell me what version of Avast you're using and if you're using the free version or paid one.

We will try to recreate the issue.

Also could you email us your Support Diagnostic Log to support@immunet.com

Start --> All Programs --> Immunet 3.0 --> Support Diagnostic Tool

This will create a .7z file on your desktop that contains the Immunet logs.

Stephen

Sourcefire Immunet Support

#3 Christian Wen

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Posted 16 September 2011 - 10:00 PM

I'm using avast free. 6.0.1289

I'm going to send the file.

#4 kstephen

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Posted 18 September 2011 - 01:22 AM

I'm using avast free. 6.0.1289

I'm going to send the file.


Hi Christian,

Looking at your support log Avast temp files are being convicted as malicious because you are missing the necessary exception.

Your current Immunet version is 3.0.1 which seems to be missing the needed exception and has a known issue such as the Immunet Update Bug.

Follow my instructions I sent by email for how to do a clean uninstall and reinstall and you will get version 3.0.4. It has the necessary exceptions and the Immunet Update Bug is fixed.

Stephen




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