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#1 ryuusei

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Posted 24 November 2011 - 03:01 AM

hello immunet staff
I have two questions, but I do not know where to write, so I wrote here, if you made ​​a mistake, please forgive
1 Why is the time in Taiwan on Saturday with Sunday, reached support@samples.immunet.com will receive a remote server can not respond to the letter, and sent to support@immunet.com, too, which is a way around this
2.RAR compressed files can be immunet sample automated analysis system you still have to use manual analysis
Thank you

#2 RobT

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Posted 24 November 2011 - 06:47 PM

Hi Ryuusei:

1) I'm not sure if I understand the question. Support@samples.immunet.com dosen't usually (if ever) responds to submission emails - this is by design. Are you getting bounced email messages saying your email to support@samples.immunet.com could not be delivered?

2) Yes,our sample sumbission system is able to extract from most standard archive file types (zip, rar, 7z, tgz, and many others).

#3 ryuusei

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Posted 28 November 2011 - 10:09 AM

Hi Ryuusei:

1) I'm not sure if I understand the question. Support@samples.immunet.com dosen't usually (if ever) responds to submission emails - this is by design. Are you getting bounced email messages saying your email to support@samples.immunet.com could not be delivered?

2) Yes,our sample sumbission system is able to extract from most standard archive file types (zip, rar, 7z, tgz, and many others).

I'm sorry, busy recently
Yes, sometimes sent support@samples.immunet.com, will receive notification of remote server not responding
In addition, I would like to ask support@samples.immunet.com, 24X7 are functioning do
The virus to submit pages, why the author RAR file, there will be The virus to submit pages, why the author RAR file, there will be
Virus automated system does not recognize, it will be analyst survey
Thank you
English is poor, with the google translation, if the wrong place, please forgive me.

#4 RobT

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Posted 28 November 2011 - 04:56 PM

Rather than using the virus submit page you can email your attachments directly to support@samples.immunet.com. Make sure to use the password "infected" on your archive files, and if there is an option to encrypt file names also select that (otherwise mail servers may refuse to forward your files).

Our website is hosted by a company called Netsuite, and they are supposed to be up 24x7, however they do have downtime for maintainance on a monthly basis. Ususally lasts for a few hours. There hosting is also why you can't send rar files through the "Submit a virus" link on http://www.immunet.c...act/index.html.

#5 ryuusei

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Posted 29 November 2011 - 06:19 AM

Rather than using the virus submit page you can email your attachments directly to support@samples.immunet.com. Make sure to use the password "infected" on your archive files, and if there is an option to encrypt file names also select that (otherwise mail servers may refuse to forward your files).

Our website is hosted by a company called Netsuite, and they are supposed to be up 24x7, however they do have downtime for maintainance on a monthly basis. Ususally lasts for a few hours. There hosting is also why you can't send rar files through the "Submit a virus" link on http://www.immunet.c...act/index.html.

Thank you RobT explanation
But I still need to ask a few
1.support @ samples.immunet.com is 24X7, or is there time for maintenance
2.support @ samples.immunet.com maintenance time, if I want to send suspicious files to immunet analysis, how can I do
3.support @ samples.immunet.com automated analysis system can not parse the file, malware researchers will analyze it by the
Thank you

#6 RobT

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Posted 29 November 2011 - 05:36 PM

Thank you RobT explanation
But I still need to ask a few
1.support @ samples.immunet.com is 24X7, or is there time for maintenance
2.support @ samples.immunet.com maintenance time, if I want to send suspicious files to immunet analysis, how can I do
3.support @ samples.immunet.com automated analysis system can not parse the file, malware researchers will analyze it by the
Thank you


1) support @ samples.immunet.com is 24x7 if you send your files to the email address directly.
2) maintaenance time only applies if you submit malware through http://www.immunet.c...act/index.html. Unfortunatly I don't know when or how long the maintance time is. I sometimes get an email from netsuite a few hours prior to the outage, but not always.
3) If samples.immunet.com can't analyse the file (I think) it is forwarded on to the Clam AV team, who analyze files at their discression. We usually don't hear from them unless we've specifically asked them to look at something.

#7 ryuusei

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Posted 30 November 2011 - 03:39 AM

1) support @ samples.immunet.com is 24x7 if you send your files to the email address directly.
2) maintaenance time only applies if you submit malware through http://www.immunet.c...act/index.html. Unfortunatly I don't know when or how long the maintance time is. I sometimes get an email from netsuite a few hours prior to the outage, but not always.
3) If samples.immunet.com can't analyse the file (I think) it is forwarded on to the Clam AV team, who analyze files at their discression. We usually don't hear from them unless we've specifically asked them to look at something.

So virustotal was clam out of the virus detected is immunet detected by, or clam out of their detection
thank you

#8 RobT

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Posted 01 December 2011 - 04:05 PM

-If Virus Total says Clam detected then yes, clam would detect the virus.
-If Virus Total says Bitdefender detected a virus, Immunet Plus's Tetra engine will also detect the file
-Virus Total cannot report if Immunet's Spero or Ethos engines will detect.

#9 ryuusei

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Posted 02 December 2011 - 11:47 AM

-If Virus Total says Clam detected then yes, clam would detect the virus.
-If Virus Total says Bitdefender detected a virus, Immunet Plus's Tetra engine will also detect the file
-Virus Total cannot report if Immunet's Spero or Ethos engines will detect.

Thank RobT teaching
But I would like to ask (1) If support@samples.immunet.com can't analyse the file (I think) it is forwarded on to the Clam AV team, who analyze files at their discression. We usually don't hear from them unless we've specifically asked them to look at something.
Above at their discression is at their discression, or at their discretion
Thank you

#10 RobT

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Posted 05 December 2011 - 05:03 PM

at their discretion (I should be using a spell checker ;)

#11 ryuusei

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Posted 07 December 2011 - 12:48 PM

at their discretion (I should be using a spell checker ;)

thank you RobT answer
I wish more and more powerful immunet




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