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Immunet Plus - End Of Sale / End Of Life


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#1 camachoj

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Posted 03 June 2014 - 12:47 AM

Dear Valued Customer,

This announcement is to provide notification that we have begun the end-of-life process for Immunet Plus. While this announcement marks the end of Immunet Plus, Cisco is committed to a community-based approach to advanced malware protection for both home and personal use. As proof of this commitment, Immunet Free will continue to be available for consumer use.

Immunet Free includes real-time online protection through the Immunet Cloud including detection and removal of bots, viruses, worm, trojans, keyloggers and spyware. There will not be a replacement paid product for Immunet Plus; however, development and support of Immunet Free will continue and expanded in the coming months.

Following are some key dates in the end-of-life plan:
End-of-life announcement
End-of-life notification is distributed through email to customers and posted on immunet.com.
June 2, 2014
End of sale
The last day to purchase Immunet Plus.
June 10, 2014
End-of-life and end of support
The last day to request Immunet Plus technical support and last day of Immunet Plus product updates.
Expiration of existing Immunet Plus license term, no later than June 10, 2016

End-of-Life FAQ
For most questions and concerns, please refer to the end-of-life Q&A online:
http://forum.immunet...nd-of-life-faq/

Technical Support
Immunet Plus Technical Support will be continue to be provided through normal methods:
http://forum.immunet.com/

We want to thank for your loyalty and support..

Sincerely,
- The entire Immunet Team

#2 Sveni

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Posted 03 June 2014 - 06:26 AM

[...]
Following are some key dates in the end-of-life plan:
End-of-life announcement
End-of-life notification is distributed through email to customers and posted on immunet.com.
June 2, 2014
End of sale
The last day to purchase Immunet Plus.
June 10, 2014
End-of-life and end of support
The last day to request Immunet Plus technical support and last day of Immunet Plus product updates.
Expiration of existing Immunet Plus license term, no later than June 10, 2016
[...]

The next good software is dying!
Questions:


How many freeuser are there?
How many plususer are there?


Be taken over PlusFutures?
-Detects Advanced Threats?
-Protects All Emails from Viruses?
-Protects Archived Files?
-Removes Rootkits?
-Deep Scans?
-Advanced Packer Support?
-Scheduled Scanning?


unhappy regards
Sven

Win7 64bit latest, German Language
Immunet 3.1.8.9583
CPU i5-3570K, 4200 MHz
8GB RAM

#3 ritchie58

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Posted 03 June 2014 - 01:42 PM

Your rather vague explanation only leaves more questions than it answers. "I believe all Plus users of Immunet" at the very least "deserve a detailed explanation" as to why this decision has transpired instead of some cookie-cutter, generic corporate lingo. "Full disclosure would be the decent thing to do!"

You say Cisco is committed to a community based approach but it seems more like a rather disheartening day for the "Immunet Plus Community!"
Who would have thought that throwing the baby out with the bath water would be a sound corporate strategy. Go figure!

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#4 jac.

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Posted 03 June 2014 - 02:02 PM

Bonjour Jaime,

Ce triste faire-part de fin de vie me parvient dans ma boite à lettre.....J'utilise depuis si longtemps immunet plus que je ne me résous pas à sa fin ...en juin 2016 (RIP)...Alors de ce pas je m'engage et reprends une licence pour les deux années à venir. Merci pour votre excellent logiciel....

#5 camachoj

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Posted 04 June 2014 - 06:21 AM

The next good software is dying!
Questions:


How many freeuser are there?
How many plususer are there?


Be taken over PlusFutures?
-Detects Advanced Threats?
-Protects All Emails from Viruses?
-Protects Archived Files?
-Removes Rootkits?
-Deep Scans?
-Advanced Packer Support?
-Scheduled Scanning?



Sven,

There are no intentions to eliminate Immunet or have the product die.
Currently over 3 million users are connected to the Immunet cloud. The further breakdown of Plus vs. Free installations is not made public.

Although there is no specific timeline yet for each of the features in Immunet Plus, the Immunet Team will evaluate each for possible inclusion into Immunet Free, where applicable and possible. Details of future Immunet releases will be forthcoming and announced through community announcements.

-jaime

#6 camachoj

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Posted 04 June 2014 - 06:47 AM

Your rather vague explanation only leaves more questions than it answers. "I believe all Plus users of Immunet" at the very least "deserve a detailed explanation" as to why this decision has transpired instead of some cookie-cutter, generic corporate lingo. "Full disclosure would be the decent thing to do!"


Ritchie58,

I am sorry that our announcement left you with more questions than answers. I would be glad to answer any specific questions you may have.
Please do not hesitate to message me directly on the forum - questions that come up would be fair game to add to the FAQ, where appropriate.

The decision to end-of-life Immunet Plus revolved around many factors. In reviewing the functionality of our Immunet Free and Plus products, the Immunet Team decided the best approach is to focus development, research, and support efforts on a single Immunet product utilizing our cloud-based, community approach to security. We feel this path will allow us to grow Immunet Free and more effectively protect personal and home-use customers against difficult, constantly evolving, advanced malware threats.

From a feature perspective, we are evaluating the features and components of Immunet Plus to figure out how to be bridge the gap into the Immunet Free product if possible. There is no specific roadmap on those changes, however the Forum Announcements will be used to communicate out future release plans and details.

-jaime

#7 fblais

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Posted 04 June 2014 - 12:35 PM

FWIW, I have started a thread there:
http://www.wildersse...of-life.364564/
It'll surely get more visibility than here on the Immunet forum.

I sincerely hope they get rid of ClamAV.
It has tons of FPs, lacks detection, is slow like hell, so nothing to give a good name to the product using it...

Best,
François

Edited by fblais, 04 June 2014 - 02:06 PM.

Windows 7 home premium SP1 x86, Immunet beta, MBAE free, Panda free


#8 fblais

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Posted 11 June 2014 - 11:47 AM

Good day.
So Immunet Plus is no longer for sale as of today.

Anything new about the Free version?
The least you can do is to remove the Plus registration popups, no?

Thanks in advance, and best regards,
François

Windows 7 home premium SP1 x86, Immunet beta, MBAE free, Panda free


#9 ritchie58

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Posted 12 June 2014 - 12:32 AM

Hi Francois, you definetly have a valid point there. There no longer is a need to have banners to purchase the Plus version included with the GUI. I'm sure that will be one of the first things that gets fixed in the next build roll-out. Perhaps a completely new GUI even! This is being given some thought.

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#10 fblais

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Posted 12 June 2014 - 11:47 AM

At least some feedback!
Thanks Ritchie!

Windows 7 home premium SP1 x86, Immunet beta, MBAE free, Panda free


#11 rsmith

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Posted 12 June 2014 - 05:54 PM

Hey Ritchie, fblais,

I'm not on the development team so I'm not sure what and when the features will be integrated over to Free but I know that the banners and ads will be removed at some point. From what I've heard there should be a minor update starting to roll out by the end of the month. I don't really know the details of what it contains but I think it's a minimal one. There may not actually be any noticeable differences on the front end.


- Reg

#12 ritchie58

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Posted 13 June 2014 - 04:52 AM

Thanks for the update on the upcoming roll-out Reg.

Francois, I was never too crazy about the side banner for the Free users. It always seemed a bit redundant to me as there was a means to upgrade to Plus included with the GUI. Just my opinion anyway.

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#13 fblais

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Posted 13 June 2014 - 11:54 AM

Ditto.
I hope people won't be too confused until they change the Free version since until then it still shows the side banner to upgrade to Plus...

Windows 7 home premium SP1 x86, Immunet beta, MBAE free, Panda free


#14 panuco51

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Posted 25 June 2014 - 10:45 PM

Ditto.
I hope people won't be too confused until they change the Free version since until then it still shows the side banner to upgrade to Plus...

Fbias is absolute rigth!. I still receive the upgrade pops in my Immunet Plus free trail application!!.
Jorge Guzman

#15 LinuxNinja

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Posted 28 June 2014 - 12:32 PM

I just received an update to my PAID version of Immunet Plus. It has reverted to the FREE version, does not have an option to enter my license key, and has that annoying banner pop-up to upgrade. My Plus features are also no longer working.

How difficult will it be to have my 3-PC license REFUNDED?

#16 ritchie58

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Posted 28 June 2014 - 09:53 PM

Hi LinuxNinja, you certainly are not the only one encountering issues after updating to the 3.1.12.9665 version. I managed to get it to install properly and accecpt my Plus license key after a few hours of trying just about everything. Check out this topic. http://forum.immunet...rsion-31129665/ You are welcome to contact Support regarding this if you wish at this URL. support@immunet.com

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#17 davparker

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Posted 17 October 2015 - 01:30 AM

If the Immunet Plus 3 is EOL/EOS then why does the software nag the customer to purchase it? 

 

I just did a brand new install and it is trying to direct me to purchase the Plus product. The link is the EOL notice. This isn't a good sign at all. Is there no one at the helm that can clean up a simple, yet very confusing issue?

 

Extremely odd.



#18 ritchie58

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Posted 17 October 2015 - 08:01 AM

Hi davparker, It has been a bit of time that has gone by and no change to the GUI yet. In fact there hasn't been any major new build public release in some time. And you are right, it does confuse some folks that the banners for the Plus version still exist when the GUI is launched. I "always disliked" that side banner. Well, one can only hope that a new build is soon forth comming that will address this issue once and for all!! When that will be I have no info on that but one of the developers did tell me a few months ago that a new build is in the works.
 

Best wishes, Ritchie...


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