Jump to content


Photo

Immunet Detecting Itself As Virus

false positive

  • Please log in to reply
2 replies to this topic

#1 Dansk

Dansk

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 12 November 2015 - 12:12 PM

Immunet has detected itself and indicates that it has quaratined itself. File is Immunet+Protect+Plus+3.1_10924_i81871162_il345.exe.

 

Also, it has detected chrome.exe as a PUP and indicates that it has quarantined it, although it continues to work.

 

Something amiss, perhaps?



#2 ritchie58

ritchie58

    Staff Member

  • Moderators
  • 1,891 posts
  • LocationOil City, Pa. U.S.A.

Posted 12 November 2015 - 04:14 PM

Hello Dansk, as a user of Immunet and a forum moderator for years I have never, personally or, heard of anyone else on the forum encountering this situation of Immunet quarantining itself. Do you have any screen capture software to document this? If not, FoxArc Screen Capture by FoxArc Software is a good one. It's easy to learn how to use and it's free. http://foxarc.com/en...cScCap144En.exe
 

If you can get a screen grab or two of the GUI's Quarantine window showing the detection and then create a support dump I'm sure Support would like to take a look at that data. Info on how to submit a Diagnostic Tool Report can be found at this FAQ topic. http://support.immun...ic-tool-report/


As far as the chrome detection, that I would concur, is a False Positive as well. You could just use the Restore feature for that.

 

 

Best wishes, Ritchie...


 


* Immunet Global Forum Moderator *


#3 daphneg

daphneg

    Administrator

  • Administrators
  • 13 posts

Posted 16 November 2015 - 05:03 PM

Hi Dansk,

 

I apologize for the delay in the response. 

 

On Tuesday, one of our rollouts caused us to indirectly identify some Chrome and Microsoft files. Our engineers were quick to fix this and the file dispositions have been set to the correct value by Wednesday. Although a lot of files have been affected, I believe it should not have caused any major impact as the files will not be quarantined. One of Immunet features called Guard Rails will prevent it from quarantining signed files.

 

Feel free to send us an email at support@immunet.com if you have any questions.

 

Thanks!

 

Daphne







Also tagged with one or more of these keywords: false positive

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users