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Cloud Stats 0?


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#1 Ame

Ame

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Posted 08 September 2016 - 02:15 PM

Hi there

I've recently noticed that the Cloud Stats' is not changing anymore.It say '0 people protected' from '0 threats'.

It says it's updated,but is it really not 'running'?Attached File  IMMUNET.png   364.32KB   0 downloads

 

 

Kind regards



#2 ritchie58

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Posted 09 September 2016 - 02:49 AM

Hi Ame, that is weird! I would venture to guess that you're still protected but the stats are just reading incorrectly for some reason. Is anyone else seeing this behavior? Please add an additional thread to this topic if you are.
 

One way to check if Immunet launched properly is open Task Manager (press Ctrl, Alt, Delete together and choose the Task Manager option) and see if both of Immunet's processes are running, that being iptray.exe and sfc.exe.

 

It could be just a temporary server issue but if you continue to see this behavior a couple of days from now let me know. I may ask you to create a support data dump and send it directly to the support staff if it does continue (don't worry it's not hard to do).

 

Best wishes, Ritchie...


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#3 Ame

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Posted 10 September 2016 - 06:01 PM

Hi again Ritchie

I clean installed it again,but i'ts still the same,only I,m getting reports of it being turned off,and nothing happens when I try to restart it.Attached File  imu task.png   13.58KB   0 downloads Attached File  imuaction c.png   27.07KB   0 downloads

Any idea what's going on here?

 

Kind regards



#4 ritchie58

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Posted 12 September 2016 - 02:47 AM

Mmm. You could try and kill & re-start Immunet manually if you're comfortable with using command prompts to see if that has any effect. First if the Immunet tray icon is present right-click on it and choose "Hide Tray Icon" then click on Start > type cmd in the Search bar, this will launch a cmd icon > click on the cmd icon to launch the cmd window.

Type exactly: net stop immunetprotect > press Enter


Wait a few seconds for the Immunet process to stop
 

To restart Immunet: open another cmd window and type exactly: net start immunetprotect > press Enter

 

To relaunch the tray icon simply click on the Immunet Desktop icon or the Immunet icon located in the All Programs directory.



Also, make sure that no other program is blocking/sand-boxing/interfering with Immunet's processes such as your firewall or other security apps you may be using.
 

If this has no effect then I very well might need you to submit a diagnostic support dump directly to the support team because I'm at odds and it looks like you may need someone more knowledgeable to assist with your issues.

Best wishes, Ritchie...


* Immunet Global Forum Moderator *





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