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Immunet And Disk Space Usage


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#1 EugeneC

EugeneC

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Posted 27 October 2016 - 06:19 PM

Hi all,
 
We have had numerous reports of Immunet logs filling up the drives of the computers they are installed on.
 
These logs can be located in C:\Program Files\Immunet\Clamav\clamav.log-[timestamp], and likely have many log lines similar to:
 
Mon Oct 24 07:42:31 2016 -> ERROR: [LibClamAV] (instance 0000000000000000, clamav context 0000000000000000, fd -1): mpool_malloc(): Attempt to allocate 8388608 bytes. Please report to http://bugs.clamav.net
We have determined that this is due to an issue with ClamAV and recent changes to how they have configured their definitions. Unfortunately, these changes have made their definitions incompatible with older versions of Immunet that are using older versions of the ClamAV engine.
 
If you are experiencing this issue, and see similar log lines in your logs as stated above, you can safely delete these log files from your computer to reclaim space by following these steps:
 
1. From the Start Menu, run the command 'Service.msc'
2. In the Service menu, find the 'Immunet' service, select it, then click 'Stop' to stop the Immunet Service.
3. You should now be able to delete all the C:\Program Files\Immunet\Clamav\clamav.log-[timestamp] files
  IMPORTANT: Ensure that you only delete files named clamav.log-[timestamp]. If you delete other files, your Immunet protection may be compromised!
4. Once you have deleted the clamav log files, you can start the Immunet service again using the Service menu.
 
This issue should only affect older versions of Immunet. To avoid this issue in the future, it is recommended that you upgrade to the latest version of Immunet (5.0.2.10301). You should be able to upgrade your Immunet version from the Immunet UI by using the 'Update Now' button.
 
Alternatively, you can download an installer for the new version of Immunet from http://www.immunet.com. If you run this installer, it will automatically upgrade your version of Immunet.
 
If you are still seeing these issues with the latest version of Immunet, please let us know here or email support at support@immunet.com
 
Thank you,
The Immunet Team

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