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Scan Now Button Not Working, Says "you Can Not Scan At This Time"


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#1 BlackMoses2017

BlackMoses2017

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Posted 03 February 2017 - 07:08 AM

The Immunet "Scan Now" button is greyed out, and clicking on it results in the following popup message:

"You Can Not Scan at This Time

The Immunet service is not running.
Please restart the service and retry."

 

However...

"Settings->Connector Settings->Service Status" says STARTED, and the Immunet service is actually running (I checked in the Computer Management console)


The following things made no difference (individually or in combination):

  • Restarting the service (successfully)
  • Rebooting the computer
  • Uninstalling and re-installing (worked for a day or so and then stopped again)

Other observations:

  • I get no Tray Icon notification message saying Immunet has connected to the cloud when OS boots.
  • Changing "Settings->Tray Icon Notifications->Verbose Tray Notifications" to ON makes no difference. I get no notifications of any type.
  • Despite clicking on the "Enable Debug Logging" button, "Settings->Connector Settings->Debug Logging Status" always says STOPPED
  • Clicking on the "Update Now" button shows Immunet searching for updates before reporting that the system is up to date.

 

Configuration:

  • Windows 10 Pro
  • Windows Defender is active
  • Immunet 5.0.2.10301
  • Immunet service 5.0.2

 

 



#2 bcouncil

bcouncil

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Posted 03 February 2017 - 05:55 PM

Hi, 

 

Can you please send an email to support@immunet.com and reference this post? 






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