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How To Submit A False Positive


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#1 ritchie58

ritchie58

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Posted 13 June 2017 - 04:57 AM

If you encounter Immunet quarantining a program that you are sure is a False Positive and there is nothing malicious about the program your first option should be to submit the FP by email to support@immunet.com

 

False positives will need to be encrypted since we see them as malware. This is normally done by adding a password to your compressed folder (usually zip). After you have encrypted the file you will be able to send it through email. Please include the password in your email.


Edited by ritchie58, 13 June 2017 - 05:01 AM.
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