Jump to content


Photo

Scheduled Scans Not Occurring - Not Getting Any Error Messages Either

scheduled scan

  • Please log in to reply
6 replies to this topic

#1 josh@diversakore.com

josh@diversakore.com

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 01 September 2017 - 02:21 PM

Hello, I am running the free version, 5.0.2.10301, on 4 different servers, all running Windows 2012 R2.  The program installed fine, and manual scans run fine.  I have never received any error messages.  I can also successfully create a scheduled scan with no errors.  However the scheduled scan that I create never runs.  It also does not appear in Windows Task Scheduler (I read somewhere in another post that Immunet utilizes Task Scheduler for scheduled scans.)  I have tried creating and recreating scheduled tasks a half dozen times on all four servers, but none of them ever run...and none of them show up in Task Scheduler.

 

I would have assumed this was just a random glitch, and that simply re-installing might fix it...except for the fact that it's happening on 100% of the servers I am running Immunet on (4 out of 4).  Doesn't seem like a random glitch.

 

Any ideas?

 

Thanks.

Attached Files

  • Attached File  1.jpeg   146.89KB   2 downloads
  • Attached File  2.jpeg   110.35KB   2 downloads
  • Attached File  3.jpeg   87.23KB   2 downloads

Edited by josh@diversakore.com, 01 September 2017 - 02:25 PM.


#2 bcouncil

bcouncil

    Member

  • Administrators
  • 23 posts

Posted 01 September 2017 - 04:27 PM

Hello, 

 

Can you please check your PM for a follow on this issue. 

 

Thanks, 

Christine



#3 josh@diversakore.com

josh@diversakore.com

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 20 September 2017 - 02:14 PM

To any users having similar problems:  Immunet support never responded to with even an attempt at a solution to this issue, despite me directly emailing one of their support reps multiple times.  I took it upon my self to continue to troubleshoot to no avail.  I then removed version 5 and upgraded all my servers to 6.0.2 as soon as it was released, only to have even more problems.  The only problem I had with v5 was that the scheduling would not work.   Version 6.0.2 however crashes/freezes constantly on my Windows 2012 R2 servers.  Restarting the Immunet service doesn't fix the problem, you actually have to restart the whole server, or in some cases completely reinstall.  The hours/days of my wasted time trying to get make this free solution work could have easily paid for a solid commercial solution by now.  Lesson learned. Moving on.

 

To Immunet:  1) If you are serious about building a customer base, you need to do a much better job responding to your customers' support requests.  2) You need to do extensively more quality control testing on your major releases.  The fact that 6.0.2 crashed repeatedly (even after several uninstall/reinstall attempts) on 4 different newly installed 2012 R2 servers is ridiculous.  If you want to be taken seriously, stop releasing software that is not fully tested.


Edited by josh@diversakore.com, 20 September 2017 - 02:15 PM.


#4 bcouncil

bcouncil

    Member

  • Administrators
  • 23 posts

Posted 22 September 2017 - 02:36 PM

Hi, 

 

Could you please PM me if you're still interested in resolving your issue? I couldn't find any additional communication from you recently in our support inbox, but we're happy to further look into your issue.

 

-Christine 


  • ritchie58 likes this

#5 ericalj

ericalj

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 31 December 2017 - 06:13 PM

I have this issue as well and have had it since I've installed it, and it's very frustrating. \I've tried so many different things to try to ensure it runs...but it's never run. I've made sure it's updated, and had hoped an upgrade would fix it.



#6 ritchie58

ritchie58

    Staff Member

  • Moderators
  • 2,003 posts
  • LocationEarth

Posted 01 January 2018 - 01:33 AM

Happy New Year ericalj, have you updated to the newest 6.0.8 version yet?

If not could you uninstall the old version first, when asked by the uninstaller if you plan to reinstall Immunet choose the "NO" option and proceed with the remainder of the uninstall. This will delete all your old history files & settings configuration so you'll have to reconfigure your previous settings and add any exclusions you were using plus re-create a scheduled scan.

Even if you're using the newest version a clean uninstall & reinstall is still worth a try I think. https://download.imm...mmunetSetup.exe

I did a clean install of 6.0.8 not long ago and the scheduled scan feature is functioning properly for me. I have it set up to do a daily flash scan.


* Immunet Global Forum Moderator *


#7 ericalj

ericalj

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 03 January 2018 - 02:35 PM

Yes, it's updated. I have previously tried the uninstall/reinstall in an attempt to resolve this but I guess I'll try that...again.





Also tagged with one or more of these keywords: scheduled, scan

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users