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"0 People Protected From 0 Threats" Since Update V6.0.4 -> V6.0.6


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#1 tm-107

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Posted 06 October 2017 - 09:37 AM

Yesterday i installed the update to v6.0.6 und since then, the cloud-protection seems to be not working.

Attached File  Zwischenablage01.jpg   69.72KB   0 downloads

Both (ETHOS & SPERO) are enabled in the settings and i did more than one reboot.

Attached File  Zwischenablage02.jpg   44.9KB   0 downloads

The problem is the same on my desktop and laptop. Both running Win 7 Pro x64.

Any idea what's the reason for that?

 

P.S: When opening https://www.immunet.com, it says 0 Members & 0 Threats.

But on http://www.immunet.com(unsecured) everything is fine.


Edited by tm-107, 06 October 2017 - 09:45 PM.


#2 and1sc

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Posted 06 October 2017 - 01:44 PM

it same with me any sugestions?



#3 ritchie58

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Posted 07 October 2017 - 12:24 AM

Yup, I have the same thing showing on the UI too. Also the Cloud Notifications don't seem to be functional when this setting is enabled in the Notification Settings tab since version 6.0. OS - Win 7 Ultimate x64 SP1

 

That's something I noticed a while ago. I bet this issue is also related to whatever is causing this cloud stat bug.

 

Thanks for reporting this issue to Support tm-107 & and1sc. I'm sure the devs will be looking into this very soon.

 

Regards, Ritchie...


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#4 and1sc

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Posted 07 October 2017 - 11:48 AM

@ritchie58. thank you for your information, i hope this bug doesn't effect on cloud database connection to our PC, I mean even the program showing 0 cloud protect, but the antivirus still connect to cloud normally.

 

regards



#5 BYEDUS

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Posted 07 October 2017 - 02:39 PM

No connection to the cloud there is no real-time protection from the cloud.

There is only protection in time with the ClanAV engine.

Windows 7 / 64bit Immunet 6.0.6.10600

Greetings from Argentina and congratulations for the good work with Immunet.

 

 

No hay conexión a la nube no hay protección en tiempo real desde la nube.
Solo hay protección en tiempo con el motor de ClanAV.
Windows 7 /64bit Immunet 6.0.6.10600

Saludos desde Argentina y felicitaciones por el buen trabajo con Immunet.



#6 and1sc

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Posted 07 October 2017 - 08:00 PM

@BYEDUS are you sure friend? so we not connected to cloud server? I hope ClamAV works well to protect.



#7 ritchie58

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Posted 08 October 2017 - 01:49 AM

I encountered some strange behavior today. The little pop-up UI cloud notifications started working but that it said 0,000 People online, or something like that, which was rather disconcerting! These stats are definetly not displaying correctly either.

 

That is a legitimate question, is this cloud bug affecting our protection by little or no cloud look-ups taking place with ETHOS & SPERO? I hope that's not the case! Inquiring minds want to know!

One good thing is that the new defs for ClamAV are still being downloaded so if you have that module enabled & updated that will still give you traditional definition signature based AV protection even if there is no cloud connections taking place.
 

Regards, Ritchie...

P. S. - Cool new avatar there and1sc.


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#8 Aris

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Posted 08 October 2017 - 01:26 PM

To me, in both laptops says the above (which was there since previous version, just before getting new version 6.0.6), but also it writes that it was last updated 25/11/2031 !!!

What's going wrong?

I managed to fix it via uninstalling and installing again!!!

 

 

Edit of minute!!!

It just got fixed (the wrong date - not zero showing) after multiple tries of updates!!!

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Edited by Aris, 08 October 2017 - 01:30 PM.


#9 ritchie58

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Posted 09 October 2017 - 01:59 AM

Hello Aris, I've seen that happen to me once where the date for the last update was all messed up & would not change. This is caused by one or more .db files being corrupted. I corrected this by doing a clean uninstall & reinstall. By clean I mean when the uninstaller asks you if you plan on reinstalling Immunet again select the "NO" option. This will delete all of your history .db files and should correct this. You will have to reconfigure your previous settings you were using and add any exclusions you may have been using again.
 

I really didn't think that doing a reinstall would correct this cloud stat bug. That's why I haven't recommended or tried that option myself.


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#10 tm-107

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Posted 09 October 2017 - 11:18 AM

btw: the Immunet Updater (UI) also seems to be affected. Or the Immunet-Update-Servers are down since 2 hours.

 

Attached File  Updater.jpg   63.08KB   0 downloads

... this is all i get after 2 hours and a few restarts.



#11 Aris

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Posted 09 October 2017 - 01:35 PM

Hello ritchie58. This bug with the date comes up again. A few tries of udate and closing and opening the program seem to work for it. Still, no answer for the 0 protected, etc

And, the answer to the stat bug is no!!! That means that reinstalling didnt work for that. Sorry for the misunderstanding!


Edited by Aris, 09 October 2017 - 01:37 PM.


#12 ritchie58

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Posted 10 October 2017 - 01:39 AM

I usually run the updater as soon as Immunet has launched and had no problems pulling down the latest ClamAV defs & installing them this evening. Why the updater for you wasn't completely initializing is rather odd tm-107!

 

Aris, another thing to check into would be to make sure the time/date doesn't need re-adjusted from your motherboard's BIOS time/date clock settings and the Windows time/date settings. Also, did you try and do a "clean" uninstall & reinstall like I suggested in my last thread? That is, not saving your history files?


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#13 tm-107

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Posted 10 October 2017 - 11:37 AM

@ritchie58: today the updater worked ...



#14 bcouncil

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Posted 10 October 2017 - 05:44 PM

Hi Everyone, 

 

If you're still experiencing this issue, please personal message me so that I can request more information from you. 

 

Thanks!

Christine



#15 bitscooper

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Posted 11 October 2017 - 10:45 AM

I have the same issue on several machines. Informed Christine on 1 oktober, but haven't had any response about it?

 

What i don't understand is, why new releases are not checked properly before being pushed?....

The previous version had issues with unwanted stopping the service with booting/restarting, now this issue has been fixed and the new release instantly has another bug.



#16 tm-107

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Posted 11 October 2017 - 12:40 PM

No good advertising for Cisco ...

 

Today, Immunet (sfc.exe) uses again and again for several minutes 50-99% CPU without a recognizable reason. During that time, the whole computer is only difficult to use. Stopping and restarting the Immunet service will remove the problem for some time but not permanently.

 

Is there any way to download and reinstall Immunet v5.x till the problems with v6.x are fixed?

Currently I have terminated the Immunet service manually, since otherwise no reasonable use is possible.


Edited by tm-107, 11 October 2017 - 12:49 PM.


#17 ritchie58

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Posted 12 October 2017 - 01:44 AM

There was a time when a new build would go through a closed alpha and/or public beta testing phase before a final public release was rolled-out, just to (hopefully) identify & iron out most or all of the serious bugs beforehand. I think it would be a great idea if that strategy was implemented once again for the simple fact that this 6.0.6 build does seem rather buggy. I bet there would be sufficient advanced computer/Immunet users that would be willing to participate in such a testing phase to make it viable.

 

Since Immunet uses an on-line bootstrapper installer there is no option to roll-back to a earlier version.
 

My best advice would be to PM Christine about your CPU usage issue if you haven't already tm-107.


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#18 tm-107

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Posted 12 October 2017 - 07:51 AM

Yes, I've sent her a support package ...



#19 and1sc

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Posted 12 October 2017 - 03:13 PM

First I'm sorry for the bad English pronunciation :( 

 

Since the problem not solved, I'm thinking to downgrade my immunet, but I can't find the installer bellow 6.0.6.10.600, can someone help me?

 

I also wanna ask to @richie58 and @bcouncil about that (downgrade my immunet) are you think this a good idea please help.

 

I wonder why people think, I very tremendous using immunet? because formely I'm stop using immunet AV and change to B*iduAV, 

Result: I must reinstall my PC all my data lost because VIRUS (I don't know the virus or threat name) the viruses use all my processor resources to 100% my PC very lag like a snail running!!! and the viruses demand/force my PC to install many programs!!! the B*iduAV detect that threat but can't handle/banish/stopping the threat!!! System restore not working!!! "I'm *ucked Up like Jon Snow said, that lesson to me :(

 

Regards to All Immunet communty

 

And1SC



#20 BYEDUS

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Posted 12 October 2017 - 06:45 PM

I went back to version 5.0.2 which at least works better. Version 6 does not connect to the cloud.

 

Volví a la version 5.0.2 que por lo menos funciona mejor. La version 6 no conecta a la nube.






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