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"0 People Protected From 0 Threats" Since Update V6.0.4 -> V6.0.6


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#41 chavez243ca

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Posted 23 January 2018 - 12:40 AM

Just chiming in, same thing going on here. Installed late yesterday, updated and got the 0 stats issue right away. Running a full scan right now.

 

While I do egress filtering at the firewall, netstat output at least seems to indicate the HTTPS connections SFC makes are getting done:

 

 TCP    192.168.1.2:2115       54.209.107.125:443     CLOSE_WAIT
[sfc.exe]
 TCP    192.168.1.2:2119       54.209.107.125:443     CLOSE_WAIT
[sfc.exe]
 TCP    192.168.1.2:2133       54.209.107.125:443     CLOSE_WAIT
[sfc.exe]
 TCP    192.168.1.2:2147       54.86.160.227:443      CLOSE_WAIT
[sfc.exe]
 TCP    192.168.1.2:2173       34.198.105.34:443      ESTABLISHED
[sfc.exe]



#42 ritchie58

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Posted 24 January 2018 - 05:41 AM

Thanks for the input chavez243ca. That shows that cloud look-ups are taking place regardless of the incorrect UI stats. BTW - Tonight I did mention to Christine via PM that it seems to be taking a while to correct this issue this time. It is a little puzzling to me why it's taking so long.


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#43 chavez243ca

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Posted 24 January 2018 - 11:01 PM

Checking back in, automatic updates working as expected, which is a good sign. 0 Stats behaviour still expressing itself however.



#44 John_3_16

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Posted 24 January 2018 - 11:12 PM

Checking back in, automatic updates working as expected, which is a good sign. 0 Stats behaviour still expressing itself however.

 

Ditto. Everything seems normal but People/Stats display.



#45 ritchie58

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Posted 25 January 2018 - 01:33 AM

Thanks for the additional input guys. I noticed tonight that the Last Updated date/time is now correct, which has been off by about 5 time zones with my UI. That's in addition to the incorrect cloud stats of course. I hope that's a good sign that this issue is finally being looked into & worked on.


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#46 tm-107

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Posted 06 February 2018 - 01:34 PM

The problem seems to be solved ...

 

But the information on immunet.com should be removed by somebody. For months (or years?) the same numbers (2,285,427 Members / 33,435,925 Threats). That looks very unprofessional.



#47 John_3_16

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Posted 06 February 2018 - 04:43 PM

I just checked and can verify as well that cloud communications have resumed. Full speed ahead. :D

 

Thanks and God bless. ;)



#48 chavez243ca

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Posted 10 February 2018 - 04:47 PM

I'm seeing a partial fix where now it says 108 million (and change) people protected, but it then says from 0 Threats.



#49 John_3_16

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Posted 10 February 2018 - 06:51 PM

I'm seeing a partial fix where now it says 108 million (and change) people protected, but it then says from 0 Threats.

 

Just did a quick check of my system. It reports over 100 million folks protected from over 300 million threats. Not sure why yours is only half fixed.

 

GL and God bless. :D






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