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#1 jackouille

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Posted 07 November 2017 - 03:25 PM

Using Immunet 6.0.6.10600 I perform this morning a full scan.

Now Immunet is still showing that my computer was never scanned.

 

This morning Immunet detects that Acrobat Read was infected, ws put in quarantine, then be back after 2 hours...


Edited by jackouille, 07 November 2017 - 03:25 PM.


#2 ritchie58

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Posted 08 November 2017 - 12:41 AM

Hi jackouille, Immunet does automatically delete the history files on occasion to keep these files from becoming too large and hogging up HDD space. When this happens the UI may show that a scan and/or updates have never been performed. To correct this just manually update and/or run a quick flash scan.

 

If that doesn't work then there is another possible cause for this. Your .db history files have become corrupted for some reason. If this occurs usually a simple uninstall & reinstall will correct this issue.

 

Acrobat Reader can be vulnerable to certain types of exploits by infected PDF files so that could be a legitimate quarantine response. Older versions of Acrobat Reader have memory leak issues that actually makes them even more vulnerable to exploits. What was the detection name?

 

Then again, if you are "absolutely sure" it is a False Positive you can restore the program with Immunet by clicking on Quarantine, find the file(s) associated with Acrobat Reader, click on the file and choose the Restore option. This will automatically place the file(s) in Immunet's Exclusion list. Files in the Exclusion list will no longer be scanned so be careful with restoring quarantined files.

 

Personally I use a Firefox add-on that can unpack & display PDF files from my browser without the need to download the file and use a dedicated third-party PDF reader like Acrobat Reader.

 

Best wishes, Ritchie...
 


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#3 ghiget

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Posted 04 December 2017 - 01:54 PM

On the contrary, I think it is a bug.

Data are store in logs for less than 20 minutes. I checked it. then everything is wiped out.

Moreover uninstalling and installing again is useless.

It seems every time immunet downloads updates, data are deleted.

 

I run it on Win server 2012.


Edited by ghiget, 04 December 2017 - 01:58 PM.


#4 ritchie58

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Posted 05 December 2017 - 01:42 AM

Hello ghiget, something strange is definitely going on, having your log files disappear that quickly like that obviously is not normal behavior! Windows Server 2012 is a supported platform with version 6 too.

 

Feel free to submit a Support Diagnostic Tool report directly to the Immunet team via email regarding this issue. http://support.immun...ic-tool-report/


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