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Immunet 6.0.6 Windows 10 Compatibility


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#1 bcouncil

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Posted 13 November 2017 - 05:30 PM

Immunet Community Members, 

 

At this time, Windows 10 is currently not compatible with our latest version of Immunet. Please do not install Immunet with this OS. 

 

We've updated the System Requirements section of http://www.immunet.com/index  to include this information. We're currently working to resolve the known issues associated with this incompatibility for the next release, which hasn't received a definitive release date at this time. In the meantime, we're asking users to please generate a support dump to submit to support@immunet.com and uninstall Immunet until we've released a fix. 

 

We apologize for any inconvenience and greatly appreciate your patience as we continue to work diligently on a resolution. 

 
Thank you, 
Christine


#2 bcouncil

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Posted 16 November 2017 - 04:49 PM

Additionally, if you are experiencing Windows 10 issues and are unable to uninstall Immunet please follow the instructions below.

  1. While holding the shift key on your keyboard click start-> power -> restart (you can let go of shift now)
  2. Windows will reboot into a troubleshooting wizard, click troubleshoot -> advanced options -> start-up settings -> restart
  3. The computer will reboot into a startup settings   wizard,  press  4  or F4  to boot into safe mode
  4. Once the computer finishes booting into safe mode, login, then click start-> settings -> Apps-> Immunet -> uninstall-> uninstall
  5. The immunet uninstall wizard will start -> next -> close -> Click No   to the question  about if you plan on re-installing immunet ) (we do hope you will give immunet another Try once we are fully compatible with the fall creators update, but for now we need to ensure immunet is fully uninstalled)
  6. -> Yes  (this last yes will reboot your machine out of safe mode back into normal mode.)

-Christine


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