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Immunet Cloud Not Working On 6.08

Cloud not working

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#1 Tim_Lathen



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Posted 16 January 2018 - 05:48 PM

Attached File  Immunet cloud not working.JPG   28.23KB   0 downloads


Since the update to the cloud Status has been 0 people protected from 0 threats. I have done a clean install several times and nothing. 

This is my sysinfo32 output if it helps 


OS Name Microsoft Windows 10 Pro
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel® Core™ i5-4670K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.70, 5/14/2015
SMBIOS Version 2.7
Embedded Controller Version 255.255
BaseBoard Manufacturer ASRock
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.192"
User Name DESKTOP-LSFJF0J\lathe
Time Zone Hawaiian Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.3 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 31.5 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Edited by Tim_Lathen, 16 January 2018 - 05:51 PM.

#2 bcouncil



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Posted 16 January 2018 - 07:35 PM



Reached out to you via PM. 


#3 Tim_Lathen



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Posted 16 January 2018 - 10:30 PM


#4 ritchie58


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Posted 17 January 2018 - 01:57 AM

Hi Tim, I believe what you're seeing is an on-going problem with version 6 where the cloud stats are not displaying correctly. This does not impact the protection that Immunet provides, only the stats on the UI. This issue does need looked into again unfortunately. 

Other users have posted in this Support (Issues/Defects) topic regarding this matter. http://support.immun...date-v604-v606/

Best wishes, Ritchie...

* Immunet Global Forum Moderator *

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