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Creative Cloud Update - Quarantine Alert, Real Or False Positive?


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#1 JayB

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Posted 12 February 2018 - 07:44 AM

My Photoshop gave a couple of errors regarding some component, did a search to find it was likely something malfunctioning in Creative Cloud. Went to launch it and it was stuck at 90% in the background doing an update. Couldn't seem to stop that so rebooted system and went to do an update - during the Creative Cloud Desktop download for re-install, at about the 30-40% download point Immunet AV alerted me of a quarantined file.  This then caused the Creative Cloud download to error out.

Clam.Win.Trojan.Agent-6439092-0 -- searched of which lead to nothing. Maybe consider putting a link that describes what it thinks the issue is?

I used to like Immunet but after the Windows 10 debacle that took weeks to get an update on and the constant false positives that don't give me any certainty, I think I'm about to dump it for something else and just use Windows Defender + Malwarebytes in the meantime.  For example I will be browsing web sites with Chrome and it will falsely alert me about some HTML virus detected that only affects IE 6-9.  Oh really?

 

You know what? I've had enough of Immunet.  Uninstalling...



#2 Wookiee

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Posted 12 February 2018 - 04:08 PM

I am sorry you feel that way about uninstalling the product. My name is Tom McCourt and I am new to the team. I know immunet has some issues at the moment, and this is good feedback on how to fix it moving forward.

 

I am not sure why it was stuck at 90 percent doing an update, though it might be more helpful creating a support ticket for that - so we can look at what happened and why.



#3 John_3_16

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Posted 12 February 2018 - 07:02 PM

My Photoshop gave a couple of errors regarding some component, did a search to find it was likely something malfunctioning in Creative Cloud. Went to launch it and it was stuck at 90% in the background doing an update. Couldn't seem to stop that so rebooted system and went to do an update - during the Creative Cloud Desktop download for re-install, at about the 30-40% download point Immunet AV alerted me of a quarantined file.  This then caused the Creative Cloud download to error out.

Clam.Win.Trojan.Agent-6439092-0 -- searched of which lead to nothing. Maybe consider putting a link that describes what it thinks the issue is?

I used to like Immunet but after the Windows 10 debacle that took weeks to get an update on and the constant false positives that don't give me any certainty, I think I'm about to dump it for something else and just use Windows Defender + Malwarebytes in the meantime.  For example I will be browsing web sites with Chrome and it will falsely alert me about some HTML virus detected that only affects IE 6-9.  Oh really?

 

You know what? I've had enough of Immunet.  Uninstalling...

 

I understand. I got stuck with an extremely slow system Sunday morning doing a full scan of my C:/ drive with exclusions. My fault. I got up early. Moved this weekly scan to 1am Sunday and my MSE full scan to 1am Wednesday. I let Immunet do a quick scan every day at 7am. I back both of these up with manual scans using McAfee Stingers. So far so good with this schedule and these products. McAfee has no exclusion options and for awhile they were indicating malware connected to Immunet. I sent McAfee and Immunet the files involved with a description. The result was 2 weeks later McAfee whitelisted Immunet for the stingers. I have the stingers set to max sensitivity and to "report only". If they trigger something the report gives me the files and locations to research and investigate further.

 

I let Immunet and MSE use quarantine set to default to handle any suspects. I do some streaming and both have isolated driveby bitcoin miner malware attempting to hijack my system. As long as I keep the full scans scheduled for downtime and days apart they work side by side well together.

 

I have an Acer laptop running Win7 Home Premium. I have Cybereason and McAfee Real protect installed to prevent ransomware. So far so good and they get along without hogging system resources.

 

Windows 10 and the Server 12 are the new kids on the block and problems are inevitable. If they are bad enough to compromise your use or trust then you need to adjust until the problems are dealt with. Version 6.0 and updates have been a battle for all of us. For now, the waters seem to have calmed and sailing is smooth again.

 

GL and God bless. :D  B)






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