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Can't Restore Quarantined Files

restore quarantine

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#1 dcsolucionar

dcsolucionar

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Posted 03 April 2018 - 02:54 PM

Hi all.

 

I've made a research for this topic, found some similar, but can't get a solution.

I have a dev environment (win 2012 server) and some dlls used to compile my codes were quarantined. Then I opened the console and tried to restore the files from the quarantined list, but I got this message:

 

File could not be restored. CHeck to see if Agent is online. Please contact support@immunet.com.

 

So, there is no file called agent.exe or something like that. The Immunet service is up and running.

 

Do you how can I restore these files?

 

thanks.



#2 Wookiee

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Posted 03 April 2018 - 07:39 PM

Open the windows Task Manager. Depending on which OS, you will either have to check or click on the "Show Processes from all users" button. Then order by Image name or Process name and look for agent.exe. If you see this in the list your agent is running. If not, you should reboot your machine





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