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Rob.Turner

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Rob.Turner last won the day on November 16 2017

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About Rob.Turner

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  1. Hi all we traced the original install issue Art started this thread for back to having an apostrophe ' in the computers logon username. Thank you much Art for the install log, it was really helpful in figuring out this bug.
  2. Rob.Turner

    Update To 6.0 + On Windows 2008 Web Server (Vmware)

    My Win 2k8 was able to update to 6.0.6 successfully through both the Gui interface and by downloading the latest installer from www.immunet.com - However the installer warned me I needed to install windows hotfix https://www.microsoft.com/en-us/download/details.aspx?id=46083 that eventually lead me to: https://technet.microsoft.com/en-us/library/security/3033929.aspx?f=255&MSPPError=-2147217396 It took me a bit to figure out that the hotfix required 2K8 service pack 1 or sp2 installed, which wern't downloading through windows update. After manually installing the service packs, the hotfix successfully installed and I was able to complete the update to 6.0.6
  3. Hi Tim, thank you for the bug report, the CompMgmtLauncher.exe - Ordinal Not Found is a known issue in Immunet 6.0.6 on fully (windows updated) Windows 7 platforms. We are working on a fix.
  4. Rob.Turner

    Automatic Version Upgrade?

    Sorry, Immunet version updates have to be done manually. Our Fireamp enterprise solution gives you much more control around updates, including version updates that don't require manual intervention.
  5. Rob.Turner

    Tor Browser Doesnt Work

    Tor Browser 7.0.5 and immunet 6.0.2.10582 with default install options for work fine for me. No exclusions required. No issues starting up or browsing with tor. Are you running a tor relay /bridge/etc? I wouldn't be surprised if they needed additional exclusions other than just the tor browser directory
  6. I verified Ezlaches solution of turning on gaming mode works to silence update notifications. And Riche is right about gaming mode preventing Immunet from displaying any popups, including when a virus is detected. So in this case ,another solution with the same with the same effect is to just close the immunet interface (all together (Right click the tray icon -> "Hide tray icon"). Iimmunet's scan and protection engine will continue to run in the background as per normal with the tray icon closed; Allowing you to reclaim a few mb's of memory in addition to silencing update notification balloon.
  7. Hi Doobbsa, Can you tell me what your scheduled scan settings are? and ~about how long immunet is running continuously before you start to see missed scans? Also as of 5.0.1 Immunet now has it's own internal scheduler and no longer uses the windows task scheduler, which is why you're not seeing any scheduled tasks there, -Also can you tell me how you know immunet is missing scans? are your just not seeing them in the scan history? Or your a the computer at the time the scan is supposed to run and nothing happens? Thanks, RobT
  8. Rob.Turner

    Immunet5 Clamav Proxy

    Hi all, I've got Immunet to connect over a proxy by adding a system proxy via: 1) disabling IE enhanced security configuration: 2) In IE -> settings -> internet options -> connections->lan settings-> enable use a proxy server-> advanced -> enter your proxy ip's and ports. 3) From an administrator command prompt, and add a windows system default proxy with: netsh winhttp show proxy import proxy source=ie show proxy 4)Immunet will now connect through your proxy and display your proxy info on the settings page after connecting. Note though that as of v 5.0.2.10302 clamAV can't perform ClamAV definition updates from behid a proxy. Also note that if Immunet can connect directly to the cloud without going through the proxy it will always prefer to connect directly.
  9. I've o reproduced the behavior described above. It looks like by default Exchange echos email attachments sent through it into log files, which immunet then unpacks, scans and attempts to quarantine if any of the attachments are malicious. I think Exchange does this specifically so email attachments can be scanned by 3rd party av products, but these log files are not meant to be quarantined directly, only scanned. Quarantining results in breaking the integrity of your Exchange users mailboxes. tldr: Immunet doesn't support scanning Exchange attachments. You can still use Immunet as AV on the machine as long as you add exclusions to ensure immunet doesn't scan Exchange: C:\Program Files\Microsoft\Exchange Server\ C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp
  10. Rob.Turner

    Immunet 3.1.8 Is Now Available

    Thanks for the feedback so far! Richie, I've seen the issue you're talking about but wasn't able to reproduce it so I chalked it up to me doing something poor testing. So yes please send the support dump! Spywar - great catch. You are correct, the Community stats on our website are off by nearly 800K users and 25K threats. I have bugged this for our web dev.
  11. Rob.Turner

    Immunet 3.1.8 Is Now Available

    Hi everyone, it's been a long time since our last release but it's finally ready! We've been heads down working on the FireAMP version of product for almost a year straight and in that time I'm sad to say we just haven't been able to give Immunet the attention it deserves. Well, no more! This release sync's Immunet up with our most current code base and fixes *tons* of bugs, adds numerous performance tweaks and enhancements, and updated virus scanning engines! Please get it here: http://download.immu...mmunetSetup.exe This installer can be used for stand-alone installs or to upgrade any previous versions of Immunet you might already have installed. Major Changes for 3.1.8 include: *The "My Community" and "Notices" features have been removed from the UI. These became redundant long ago as we found a way for our Cloud Servers to ensure all users received the full protection of Immunet's global community of over 2 million users, rather than just the few immediate users most people had in their local communities. *We're now "Immunet 3" instead of "Immunet 3.0". There are so many minor changes since our last major release that we've had to rev our version number. *Full Windows 8 and Windows 8.1 support! *New and improved versions of both the Tetra and Clam engines! *Bug fixes for network related issues that would cause Net Bios name resolution failures, VPN connection failures, and BSOD’s. *Bug fixes for XML locking issues. We're especially happy about those last two as they've been causing 90% of the issues reported to us at support@immunet.com and through forum.immunet.com. Reporting Issues: As usual, if you have any feedback you'd like us to hear please post it to this thread. If you think you've found a bug please include a description of the problem, instructions to reproduce it, and any relevant screenshots.
  12. Hi All, played with Avira for a bit today. Immunet ships with exclusions that will prevent it from scanning Aira, but for better performance you should also add exclusions to Avira to prevent it from scanning Immunet: -Right click the Avira Icon in the system tray and select "Start Avira Internet Security". Alternatively, Start->Programs->Avira->Avira Desktop->Start Avira Internet Security -When Avira Internet Security opens, click "Extras" from the tool bar at the top, then click Configuration. -Ensure you are in Expert Mode (signified by a straight line on a yellow background) -Expand System Scanner menu -> Scan -> Exceptions -Use the "..." button to browse to browse to the c:\Program Files\Immunet folder and add it. Unfortunately, Avira does not seem to cascade exclusions through sub-directories, so you will need to repeat this process several times until you have excluded all of Immunet's sub-directories (and their sub-sub-directories, and their sub-sub-sub directories, etc...) -Once you've excluded all of Immunet's directories, click Apply. -Now expand the Real-Time Protection menu -> Scan -> Exceptions, and repeat the above process again. -If you use Avira as a backup solution you should also ensure you do not backup Immunet's files. Click Backup on the left, and then in the source menu on the right ensure there is no check mark for C:\Program Files\Sourcefire\FireAMP. -Ensure you click Apply when done to save your changes.
  13. Rob.Turner

    Nonpaged Pool Memory Leak

    Hi Riccasto, I'm working on reproducing this - would you mind sending a screenshot of your poolmon usage to support@immunet.com? Also, can you tell me how you're stopping & restarting Immunet?
  14. Rob.Turner

    Immunet 3.0.8 Pre-Release Is Now Available

    Hi all, just wanted to let you know that we have officially released 3.0.8.9025. Thanks again for beta testing! Currently, if you download the latest free version of Immunet from the link on http://www.immunet.com/free/index.html you'll get 3.0.8.9025. Probably in the next couple weeks we'll turn on the new version notification for users with older versions.
  15. Rob.Turner

    Immunet 3.0.8 Pre-Release Is Now Available

    Thank you very much for your input guys! You both reported a pretty substantial bug with the false positives you found. We're doing another release with some adjustments to the Spero engine that should fix the issue: https://sourcefire-apps.s3.amazonaws.com/av/protect/3.0.8.9025/protectbootstrap_url.exe Would you mind uninstalling your current 3.0.8.9015 (make sure you answer no when asked if you plan on re-installing), and then re-install with this 3.0.8.9025 version and run a full scan? And if you see any false positives please grab a support diagnostic and email it to me at support@immunet.com. Ritchie - glad to hear the update functionality is working again. Jgroep - I'm still looking at your support snapshots and unfortunatly I haven't been able to figure out exactly what is causing the bug yet. Unfortunately I don't think we'll be able to get a fix in for this in time for the official 3.0.9 release.
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