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camachoj

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  1. camachoj

    Immunet Plus - End Of Sale / End Of Life

    Ritchie58, I am sorry that our announcement left you with more questions than answers. I would be glad to answer any specific questions you may have. Please do not hesitate to message me directly on the forum - questions that come up would be fair game to add to the FAQ, where appropriate. The decision to end-of-life Immunet Plus revolved around many factors. In reviewing the functionality of our Immunet Free and Plus products, the Immunet Team decided the best approach is to focus development, research, and support efforts on a single Immunet product utilizing our cloud-based, community approach to security. We feel this path will allow us to grow Immunet Free and more effectively protect personal and home-use customers against difficult, constantly evolving, advanced malware threats. From a feature perspective, we are evaluating the features and components of Immunet Plus to figure out how to be bridge the gap into the Immunet Free product if possible. There is no specific roadmap on those changes, however the Forum Announcements will be used to communicate out future release plans and details. -jaime
  2. camachoj

    Immunet Plus - End Of Sale / End Of Life

    Sven, There are no intentions to eliminate Immunet or have the product die. Currently over 3 million users are connected to the Immunet cloud. The further breakdown of Plus vs. Free installations is not made public. Although there is no specific timeline yet for each of the features in Immunet Plus, the Immunet Team will evaluate each for possible inclusion into Immunet Free, where applicable and possible. Details of future Immunet releases will be forthcoming and announced through community announcements. -jaime
  3. Dear Valued Customer, This announcement is to provide notification that we have begun the end-of-life process for Immunet Plus. While this announcement marks the end of Immunet Plus, Cisco is committed to a community-based approach to advanced malware protection for both home and personal use. As proof of this commitment, Immunet Free will continue to be available for consumer use. Immunet Free includes real-time online protection through the Immunet Cloud including detection and removal of bots, viruses, worm, trojans, keyloggers and spyware. There will not be a replacement paid product for Immunet Plus; however, development and support of Immunet Free will continue and expanded in the coming months. Following are some key dates in the end-of-life plan: End-of-life announcement End-of-life notification is distributed through email to customers and posted on immunet.com. June 2, 2014 End of sale The last day to purchase Immunet Plus. June 10, 2014 End-of-life and end of support The last day to request Immunet Plus technical support and last day of Immunet Plus product updates. Expiration of existing Immunet Plus license term, no later than June 10, 2016 End-of-Life FAQ For most questions and concerns, please refer to the end-of-life Q&A online: http://forum.immunet.com/index.php?/topic/2580-immunet-plus-end-of-sale-end-of-life-faq/ Technical Support Immunet Plus Technical Support will be continue to be provided through normal methods: http://forum.immunet.com/ We want to thank for your loyalty and support.. Sincerely, - The entire Immunet Team
  4. Q: What is happening to Immunet Plus? A: Immunet Plus is being discontinued. Cisco is committed to a community-based approach to advanced malware for both home and personal use. It’s for that reason we will continue to provide Immunet Free, even after Immunet Plus is discontinued. Immunet Free includes real-time online protection through the Immunet Cloud including detection and removal of bots, viruses, worm, trojans, keyloggers and spyware. Q: Does this impact Immunet Free? A: No. Immunet Free will continue to be developed and supported. Q. Does this impact any other Cisco or Sourcefire security products? A. No. This announcement only impacts Immunet Plus, a consumer product. Cisco and Sourcefire products developed for businesses are not affected by this end-of-sale and end of life. Q: What are the end-of-sale and end-of-life dates? A: End of sale: June 10, 2014 End of life: June 10, 2016 Q: Can I still purchase Immunet Plus? A: Immunet Plus is available for purchase until June 10, 2014 and will be supported until expiration of license or the EOL date (June 10, 2016), whichever occurs first. Q: What if I’m an Immunet Plus customer and I still want Immunet Free? A: Immunet Plus will continue to function without the Plus features after expiration of the paid license period. Thirty days before expiration of the Plus license, the user interface will prompt customers to renew their license. It is recommended at that time that customers uninstall Immunet Plus and install Immunet Free after expiration. Q: I recently purchased Immunet Plus, can I receive a refund? A: A full refund can be requested within 30 days of your Immunet Plus purchase. Q: Can I renew Immunet Plus after the End-of-Sale date? A: No. Existing Immunet Plus customer licenses are not renewable after the end-of-sale date. Q: My Immunet Plus license has expired. What will happen to my installed Immunet Plus software? A: Immunet Plus will continue to function without the Plus features after expiration of the paid license period. Thirty days before expiration of the Plus license, the user interface will prompt customers to renew their license. It is recommended at that time that customers uninstall Immunet Plus and install Immunet Free after expiration, because license renewal is no longer available. Q: Will technical support be available after the end-of-sale date? A: Yes. Technical support will continue to be provided for Immunet Plus customers through the expiration of the paid license term. Technical support will no longer be available for Immunet Plus after the end-of-life date (June 10, 2016). Q: Immunet Plus uses some components of ClamAV. Now that Immunet Plus will be entering end-of-life, does this mean there is less of a focus on open source? A: Cisco remains committed to maintaining and developing open source projects. Immunet Free will continue to heavily use ClamAV and is already integrated for use as the offline-scanning engine. Q: Are there plans to provide another paid or premium subscription? A: No. There are no plans to develop a paid or premium consumer product for Immunet at this time.
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