Jump to content

Wookiee

Administrators
  • Content Count

    231
  • Joined

  • Last visited

  • Days Won

    20

Posts posted by Wookiee


  1. 3 hours ago, qwerty123 said:

    Thanks.

    Yeah I noticed it turned off Gaming Mode on reboots as part of trying to sort out the connection issue. The debugging is still ongoing. No VPN in use currently. Unlikely to be software-related as several computers and users are affected. At this point I suspect the issue is simply the ISP's modem, or their cabling.

    what issues are you experiencing? are you on wireless? hardwired? Proxy?
    All games, or certain games?
    Modems can react badly to electricity fluctuations as well causing lag etc. for example, I live in a super old house and I actually have to use a voltage regulator so my modem doesn't freak out, (without the regulator gaming is terrible).

    Though, this might not be your issue- it could simply be ISP related, bad line, etc.
    If you are dropping connection COMPLETELY could even be firmware (if it drops for 1-2 minutes and reconnects, if hardwired in).


  2. On 2/19/2019 at 12:29 AM, Andrew100 said:

    Will there be any updates/improvements coming to Immunet anytime soon? Cisco has bought out Immunet ages ago and to be honest it doesn't really seem like they have done that much. They are such a big company and have millions of dollars. So it's not like they are short of money. The GUI is awful, outdated and hard to use. Also there can be a lot of improvements detection wise like with behaviour blocking, so will there be any updates?

    What kind of features would you like to see? The GUI, we know needs updating and we will do that.
    We have recently (with the latest version) setup a NEW cloud env, which is why we are decommissioning the old March 4th. I will agree, we have done a TON of backend changes recently which the user doesn't necessarily see. The last versions added support for other operating systems (server 2019 RTM, etc). We have also been focused recently on performance enhancements so that Immunet doesn't take up as much resources when using the product (which was a complaint we received). We have added Malicious Activity Protection engine for detecting ransomware and system process protection as well.
    But I do promise, everyone's voices and thoughts are being heard and we will continue to add value into the product with new features moving forward.  If there is something you would like to see, message me and we can discuss it.

     


  3. as of right now, I cannot re-produce this error at all.
    Though, it could be because I am using an older windows defender (I am upgrading the version right now)
    I've made sure that SecurityCenter is running-

    googling shows a ton of people having issues with any anti-virus product installed along side windows defender though, which is what @chaozz said.
    It could very well be Windows SecurityCenter not playing nice. Though, I will still try and get this to error for me.


  4. We cannot force upgrade ANY Immunet version that is 5.x.x and below, so you need to manually upgrade to the latest version of Immunet 6.2.4.

    What happens if you do not upgrade before the decommission?
    You will need to uninstall and reinstall the software once the old infrastructure is decommissioned. We urge everyone on a version prior to 6.2.0 to upgrade Immediately. If you have any questions or concerns, please contact us via the support forums or posting below.


    Those that do not upgrade will cease to receive coverage from the product as we are doing a force cut over of the free antivirus system on the cloud side.
    March 4th is the OFFICIAL date when all coverage for ANY version of Immunet below 6.2.4 will stop receiving coverage. PLEASE upgrade ASAP so you do not have any interruption of service.

    • Like 1

  5. The only thing I can think of, off the top of my head is that you might run a "content delivery" service, or platform? Maybe a mirror of a product you like?

    where people can install updates from etc?
    HCDN is a 'hybrid content distribution network"

    Either that or one of your devices (routers) is what is causing the connection. IF you take one router away, and connect directly to the modem what happens?


  6. Hello,

     

    is it getting stuck on the same file each time?
    what kind of file is it?

    Can you send me a support dump? I'll private message you instructions.

    Just to cover all bases, does this seem to happen on the same hard drive (if it's the same file, then most likely yes),
    I am wondering if it could be a bad sector on that Hard drive,

    You could try running the following overnight (as it will take awhile)

    1) open windows explorer, find the  drive causing issues (C drive) most likely
    2) right click the Drive and select properties
    3) Click on the "tool" tab and click "check now (verify "automatically fix errors" and " scan for and attempt recovery of bad sectors" is checked.
    4) start.

     

     


  7. Immunet is undergoing major changes. For a long time, the AMP infrastructure and Immunet infrastructure have been the same. But, we are changing that now to separate the customers of AMP and Immunet into their own cloud infrastructures. As of right now, any Immunet user who is not on version 6.2.0 is on the old infrastructure and will need to upgrade to the latest version as soon as possible.

    We plan on decommissioning the old infrastructure (that means any versions prior to 6.2.0) on Feb. 4, 2019.

    What does this mean?
    This means that all users who aren’t already, need to be on version 6.2.0. If you are on 6.2.0 now, you will not see any changes and do not need to worry. If you are on the older version, you need to upgrade immediately. If you do not upgrade before Feb. 4, you may experience service interruptions and may not be able to upgrade Immunet or receive protection.

    What happens if you do not upgrade before the decommission?
    You will need to uninstall and reinstall the software once the old infrastructure is decommissioned. We urge everyone on a version prior to 6.2.0 to upgrade Immediately. If you have any questions or concerns, please contact us via the support forums or posting below.

×
×
  • Create New...