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Keeps Saying: Last Scan... Never

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No matter when or how many scans I run, Immunet keeps saying "never" for Last Scan. When I first got Immunet a couple of months ago, it would show the date of my last scan. Now this is not a big problem, but surely it is a memory reminder for us old folks. Any idea why it is not recording the date?

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If you're using the ClamAV (Free users) or the TETRA (Plus users) module make sure you have the Automatic update feature for that module turned on in Settings, exit Settings and click on Update Now and wait till the updater is finished and then run a Flash scan to see if the same behavior still occurs. If this behavior is still occuring after that try to kill & relaunch iptray.exe manually after Immunet has started by right clicking on the System Tray icon and selecting Hide Tray Icon from the little popup menu that will appear. Then launch iptray (the User Interface) by clicking on the Immunet Desktop icon or the icon located in the Immunet 3.0 All Programs folder if you don't have a Desktop icon installed. Then run a Flash scan to see if that made a difference.

 

You can also restart Immunet by using CMD commands. First hide the tray icon as before and then follow these instructions.

Using CMD commands: For XP click Control Panel, then Run, type cmd in the Search Bar and click on the cmd icon. For Vista or 7 click Start, type cmd in the Search Bar and follow the same procedure. A small DOS window will now appear. Then type exactly (all lower case letters):

net stop immunetprotect

press: Enter

wait for agent.exe to stop then type:

net start immunetprotect

press: Enter

this will relaunch both agent.exe & iptray.exe

After relaunching try to run a Flash scan.

 

Also check your firewall or other security software you may be using. Make sure agent.exe, iptray.exe has internet access or these processes aren't being limited or sandboxed.

 

Regards, Ritchie...

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If running Immunet in a standard account, the GUI will show it has never done a scan. Right click the Immunet desktop icon and click the run as an administrator. That should bring up the GUI you will have in an administrator account. Even when using a standard account, you are still protected because Immunet is running it's processes in memory.

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Hi stabbtt, when ever you change user accounts it is important to do a reboot. Fast User Switching is not supported at this time. Without rebooting this causes two iptray.exe processes to be launched. This could cause the GUI to not display correctly. Only one instance of iptray.exe can interact with the main process, sfc.exe, in a normal manner. You can use Task Manager to kill the iptray proscess for the account that's not being used without rebooting but just doing a reboot is the easiest way to go in my opinion.

 

Cheers, Ritchie...

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Yeah, this is the only "bug" I have discovered. After I do a flash scan I do see the date / time for the last scan. If I reboot the computer, forget it. Back to yellow with "never" as the last scan date. This is in free and plus versions. I seriously do not recall this being any different in previous versions either. This is not an issue for me, but I would expect that the developers did not intend for it to behave in this way.

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