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Hey you guys! Today I reinstalled Adblock Plus for Internet Explorer and it was working perfectly last time I had it, but now Immunet has classified it as Clam.Win.Trojan.Toopu-2 and the file path is: C\Users\Medina\AppData\Local\Temp\is-04VUN.tmp\adblockplusie-1.3-multilanguage-x64.msi. Actually there are multible detections for Clam.Win.Trojan.Toopu-2/Adblock Plus 1.3, but the file paths are different. I have already scan my pc with Immunet and Norton Power Eraser, even gave MSE a try, and have not found one virus, spyware/malware. What should I do?? I trust this program, so would it be safe to make an exception for it? Well I guess I'll wait for your answer.        

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Hey LimboSlam,

 

I was able to install Adblock Plus 1.3 without any detections from Immunet. Can you restore the file being quarantined and send it to support@immunet.com?

We can take a further look at it. Only exclude the file if you feel it is safe enough to do so. It may be possible that other anti-virus programs on your computer are creating a conflict.

 

Regards,

Lorne

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Mmm. Some handles being held on to "longer than expected" within the temp file during the updating process triggered the 

FP responce perhaps?

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Hey, sorry for the late reply. I was going to send the files to the support team (was busy), but now the quarantine files are no longer there? Why is that?? Anyways it was a probelm with Unchecky and Immunet both scanning Adblock Plus 1.3 before it was let through to install. Werid...... I thought be excluding Unchecky that there be no conflicts with Immunet?    

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Hey LimboSlam,

 

The quarantined files probably get cleaned out after so many days. We do not officially support Unchecky so there could very well be issues using both. Sometimes anti-virus programs will create temp files outside the anti-virus' own directory. It may be worth finding out where these files are made/stored so you exclude that region of data as well.

 

Anyways, I hope everything is working for you now.

 

Regards,

Lorne

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Hey LimboSlam,

 

Immunet will most likely not be adding any more official compatible programs to their list as we transition to being a free product with forum support only. That being said, if you need help adding exclusions for compatibility, email me at support@immunet.com and I can help you set those up.

 

Regards,

Lorne

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