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josh@diversakore.com

Scheduled Scans Not Occurring - Not Getting Any Error Messages Either

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Hello, I am running the free version, 5.0.2.10301, on 4 different servers, all running Windows 2012 R2.  The program installed fine, and manual scans run fine.  I have never received any error messages.  I can also successfully create a scheduled scan with no errors.  However the scheduled scan that I create never runs.  It also does not appear in Windows Task Scheduler (I read somewhere in another post that Immunet utilizes Task Scheduler for scheduled scans.)  I have tried creating and recreating scheduled tasks a half dozen times on all four servers, but none of them ever run...and none of them show up in Task Scheduler.

 

I would have assumed this was just a random glitch, and that simply re-installing might fix it...except for the fact that it's happening on 100% of the servers I am running Immunet on (4 out of 4).  Doesn't seem like a random glitch.

 

Any ideas?

 

Thanks.

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Edited by josh@diversakore.com

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To any users having similar problems:  Immunet support never responded to with even an attempt at a solution to this issue, despite me directly emailing one of their support reps multiple times.  I took it upon my self to continue to troubleshoot to no avail.  I then removed version 5 and upgraded all my servers to 6.0.2 as soon as it was released, only to have even more problems.  The only problem I had with v5 was that the scheduling would not work.   Version 6.0.2 however crashes/freezes constantly on my Windows 2012 R2 servers.  Restarting the Immunet service doesn't fix the problem, you actually have to restart the whole server, or in some cases completely reinstall.  The hours/days of my wasted time trying to get make this free solution work could have easily paid for a solid commercial solution by now.  Lesson learned. Moving on.

 

To Immunet:  1) If you are serious about building a customer base, you need to do a much better job responding to your customers' support requests.  2) You need to do extensively more quality control testing on your major releases.  The fact that 6.0.2 crashed repeatedly (even after several uninstall/reinstall attempts) on 4 different newly installed 2012 R2 servers is ridiculous.  If you want to be taken seriously, stop releasing software that is not fully tested.

Edited by josh@diversakore.com

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Hi, 

 

Could you please PM me if you're still interested in resolving your issue? I couldn't find any additional communication from you recently in our support inbox, but we're happy to further look into your issue.

 

-Christine 

  • Like 1

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I have this issue as well and have had it since I've installed it, and it's very frustrating. \I've tried so many different things to try to ensure it runs...but it's never run. I've made sure it's updated, and had hoped an upgrade would fix it.

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Happy New Year ericalj, have you updated to the newest 6.0.8 version yet?

If not could you uninstall the old version first, when asked by the uninstaller if you plan to reinstall Immunet choose the "NO" option and proceed with the remainder of the uninstall. This will delete all your old history files & settings configuration so you'll have to reconfigure your previous settings and add any exclusions you were using plus re-create a scheduled scan.

Even if you're using the newest version a clean uninstall & reinstall is still worth a try I think. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe

I did a clean install of 6.0.8 not long ago and the scheduled scan feature is functioning properly for me. I have it set up to do a daily flash scan.

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Yes, it's updated. I have previously tried the uninstall/reinstall in an attempt to resolve this but I guess I'll try that...again.

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And I still have this issue...despite having done the clean install yet again. I've never had automatic scans work at all. Additionally, now, I go to look and it regularly says that it's never been scanned.

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There definitely seems to be a recurrent theme of issues with Server 2012 R2 and Immunet being reported of late.

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It is July 20, 2018. I suffer from the same issue. Scheduled scans do not run leading to orange danger warning on main panel. Manuel quick scan clears it up. Manuel scans are all that have ever worked for me.

And, to be honest, I have zero faith in Cisco responding to this in any kind of a timely manner. I highly suspect the reported numbers of users is much smaller. A quick tour around the site here shows almost no activity. And by "responding" I MEAN FIXING/CORRECTING. NOT replying with chants, spells & black magic to try as a work around.

I still don't trust this software. It is STRICTLY backup only.

And there still is no way to edit the ever growing file history. I delete quarantined items after verification with other software and the red "X" changes to a green check but nothing changes with the file. There is a "Clean History" option that does nothing. The damned file is still there. I want to remove oldest entries (ALL OF THEM!) & keep the most recent ones.

The only choices we have are to develop work arounds on our own. I run a manual full scan at the end of my day. Scheduled scans are relegated to my other software that works.

Someday, I will hunt down the history file and use an editor to manually remove the crap collecting there.

Seems the only REAL purpose for this "freeware" is to collect & build the malware database for the paid version. I am sure the reporting function works perfectly.

Operating System
    Windows 7 Home Premium 64-bit SP1
CPU
    Intel Pentium P6200 @ 2.13GHz    49 °C
    Arrandale 32nm Technology
RAM
    4.00GB Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Motherboard
    Acer Aspire 5733Z (CPU)
Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics (Acer Incorporated [ALI])
Storage
    465GB Western Digital WDC WD5000BPVT-22HXZT1 (SATA)    35 °C
    232GB Seagate External Drive USB Device (USB)
Optical Drives
    HL-DT-ST DVDRAM GT32N
Audio
    Realtek High Definition Audio

ImmunetDetailsCapture.JPG.7fea556d80f64415474b6e64a393d374.JPG

 

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