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JScott

Windows Server 2012 R2 - v6.0.8.10638 - Not scanning non-system drives

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Hello,

 

I am running Windows Server 2012 R2, and Immunet v6.0.8.10638. It appears, I am able to scan the system drive (where Immunuet is installed),  however I cannot scan other non-system drives (where data is stored.) When I perform a custom scan (and select the drive where the data it stored), it simply ends quickly and shows that zero files were scanned.

 

Thanks for your help.

 

~J

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Hi J, Immunet should be able to scan your other drives. That's weird that it is behaving like that.

If these files are compressed (rar, zip, 7zip, etc...) you would need to make sure that the Scan Compressed Files & Scan Archived Files options are turned on in Settings.

Another consideration, are you using some sort of encryption (like Windows BitLocker Drive Encryption) or file hiding software for the drives as a security measure? If so you would need to decrypt or unhide the drives/folders/files in question first before starting a scan.

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11 hours ago, ritchie58 said:

Hi J, Immunet should be able to scan your other drives. That's weird that it is behaving like that.

If these files are compressed (rar, zip, 7zip, etc...) you would need to make sure that the Scan Compressed Files & Scan Archived Files options are turned on in Settings.

Another consideration, are you using some sort of encryption (like Windows BitLocker Drive Encryption) or file hiding software for the drives as a security measure? If so you would need to decrypt or unhide the drives/folders/files in question first before starting a scan.

Thanks for your reply Ritchie,

The folders on that drive contain all sorts of files. (Its a shared storage drive) I am able to open up and browse the files from the Win UI, so its not an encryption or permission problem. Any other suggestions?

 

~J

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Ok J, so what you're saying is Device Manager & subsequently Windows Explorer has not problems recognizing the additional drive.

Next question would be are you using any other security software that may be interfering or blocking Immunet's processes from performing properly (another AV, behavior blocker, sandboxing software, etc...)?

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I tried rebooting ... still same result... I also tried reinstalling... still same result. Any other suggestions?

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Actually, @JScott,

I talked to some dev's and IF the drive is connected via a USB, then it's considered local and should be able to be scanned.

IF this is a VM, with a shared drive or a network drive that you are trying to scan,- then this will not work since this is not the enterprise version of the software.

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Yeah, that's why I mentioned if the drive is being recognized by Device Manager & Windows Explorer than Immunet should be able to scan that drive. Right?

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