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Art M.

Immunet 6 installation on Windows 10

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I am unable to install Immunet 6 on a Windows 10 computer.  After the message "Extract ... global.xml ... 100%", the next line is "Copy failed", and the installation halts.  Please advise.

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Hi Art, what version of Win 10 are you using?

In the mean time here's a few things you can look into.

Make sure there isn't a program you use that may interfere with Immunet's installation such as your firewall of choice, another AV, sandboxing software, behavior blocker, etc...

Since Immunet uses a bootstrapper installer an "uninterrupted internet connection" is also required when the files are being downloaded & during installation.

You could also try a new installer package in case the one you downloaded got corrupted some how. Here's a link to download the newest installer. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe
 

Best wishes, Ritchie...

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It's Windows 10 Home, version 1803.

I'm getting the same result with the newer installer and with Windows Defender firewall turned off.

Art

 

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Hi Art, thanks for the response. Mmm, that is rather strange. There was a bug a while back that some Win 10 users were having difficulties installing or updating Immunet but I thought the devs had fixed that. I'll contact the Admin. Wookiee for you and get him involved in this matter. He would be better at advising you as to what to do next.
 

Regards, Ritchie...

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Hey Art,

 

Do you have any software that could "scan" the software package (before install) that would tamper with the file?
Can you send me a screenshot of the exact error that pops up?

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I am not aware of any software on the machine that would be scanning (and corrupting) the package.

I am attaching screenshots of what appears just before seeing the "Copy failed" message.

Thanks for your help,

Art

Immunet copy failed.pdf

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Hey,
Can you post your system specs? Are you installing on a default drive? External drive anything like that?
The only real reason the copy would fail is if it runs out of space, or cpu / memory is really high and it can't copy over.

Do you have any previous versions of Immunet in the past?

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Attached are the specs for this computer.  Yes, I am installing on the default drive.

I have never before installed Immunet on this computer.  I do have Immunet 3 installed on an another computer.

Thanks.

Computer specs.pdf

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The Specs are more than good, the only thing that it doesn't show me is the  C drive space, you have enough space on the hard drive?
Have you attempted to install in safemode to see if that works?

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Can you disable Windows Firewall and then try to install again?
Are you running the install as an administrator?

Do you see an 'agent.exe' running in task manager? (If so, end process THEN do the install)

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I've disabled the Firewall and tried installing as Administrator.  Same error.  Don't see an 'agent.exe.' I'm having trouble getting the screen printed at the right time but will try some more.  Am sending install log via message.

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