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Cipollino

Immunet 6.2.0.10768 Errors

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Hi,sorry to bother you,but I've installed 6.2.0.10768,I've installed what it should be the latest Immunet version 6.2.0.10768

But I have these issues: 

- 0 People displayed on the cloud

- and some process's errors

My O.S is W10x64 with all the latest updates.

Thanks in advance for your time and replies.

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1 hour ago, Muspellheim said:

same issue, as well as detecting immunet setup file as Clam.Win.Trojan.Generic-6619287-0 :)

immunet.png

We are aware of this and are investigating.

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8 hours ago, Cipollino said:

Hi,sorry to bother you,but I've installed 6.2.0.10768,I've installed what it should be the latest Immunet version 6.2.0.10768

But I have these issues: 

- 0 People displayed on the cloud

- and some process's errors

My O.S is W10x64 with all the latest updates.

Thanks in advance for your time and replies.

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The process blocked, try turning the 'blocking' option off.

 

 

we notify and block the process which try to access protected processes ( Winlogon.exe ,lsass.exe, etc.). Once the SPP rule is triggered, the notification is reported on couple of conditions and one them is when “process is not clean and not signed. “

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@Wookiee 

I've already done that,but thanks anyway for suggesting it,but the "process issue" is still kicking.

I can report this strange behavior too,the two processes are blocked after 2 minutes I've started my computer,at that precise moment the [0 people on Cloud] flash for like 1ms.

I have no idea if this could be of any help.

Edited by Cipollino

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hello, I also have the same problem with the cloud that the number of user shows 0

I tried to test the cloud engines (disabled ClamAV) with a context scan of a malware folder, immunet detected nothing while in v6.0.8, it detected almost everything

 

Please fix it

 

thank you

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hi, any information about a possible fix? Cloud stats still shows 0 users 

I have not been able to use Immunet since this version came out because all the cloud engines are not functioning, literally ?

it only detects very very old malwares, >1 week, but very limited

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the problem seems to be with the auto update mechanism, if you uninstall and then reinstall from a freshly downloaded version it still says 0 cloud users, but all those errors are gone and it works correctly. 

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31 minutes ago, FreelanceJavaDev said:

the problem seems to be with the auto update mechanism, if you uninstall and then reinstall from a freshly downloaded version it still says 0 cloud users, but all those errors are gone and it works correctly. 

I've to say that's exactly what I did but the 2 process's errors that I have,they persist.

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The reason a fresh install works where as an upgrade doesn't for the 0 cloud users is because NEW installs goes to a newer cloud env,  that eventually everyone will be pushed to.
Upgrades don't. It's something we plan on fixing.

 

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2 hours ago, Wookiee said:

The reason a fresh install works where as an upgrade doesn't for the 0 cloud users is because NEW installs goes to a newer cloud env,  that eventually everyone will be pushed to.
Upgrades don't. It's something we plan on fixing.

 

I just did a fresh installation (deleted the previous Immunet, with geek uninstaller) but the 0 cloud users is here again^.

Edited by Cipollino
Wrong placement of my reply inside a quote.

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27 minutes ago, Cipollino said:

I just did a fresh installation (deleted the previous Immunet, with geek uninstaller) but the 0 cloud users is here again^.

Yes, the 0 cloud users is being looked into by the dev's- it is working for some- not everyone

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38 minutes ago, evjlsrain said:

for your information, v6.0.8 is still working flawlessly and doesn't have 0 cloud user issue. Its signatures are fully intact

Where can I get the link for that version,please.

I'll use it,till they fix the new one,then,obviously I'll move to it.

Thanks in advance for your reply.

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On 9/10/2018 at 11:41 PM, Wookiee said:

Yes, the 0 cloud users is being looked into by the dev's- it is working for some- not everyone

but is there any problem with the 0 cloud users? Are we unprotected? Do we have to switch to a previous version, or just wait for that fix?

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Just now, Aris said:

but is there any problem with the 0 cloud users? Are we unprotected? Do we have to switch to a previous version, or just wait for that fix?

yes there is. I'm a malware tester and I can see 0 cloud problem leaves users unprotected from less than a week old malwares (ClamAV offline engine is disabled). It could still detect old malwares but quite limited

 

I highly recommend to temporarily switch to the older version because at least it works

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1 minute ago, Wookiee said:

The message is just not updating. You aren't unprotected.

yes but I'm just partially protected. I trust my test because when I performed tests between v6.0.8 and v6.2

6.2 detected nothing while 6.0.8 detected most of the malwares (a few days old)

I tried to execute the malwares that 6.0.8 detected but 6.2 missed. 6.2 failed to protect and the VM was encrypted by a ransomware (which was detected by v6.0.8)

which means 6.2 doesn't fully protect users

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