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  3. i edited the link out, one because it went to a weird site. secondly, i can't fix your iTunes, you need to contact Apple for that. Are you saying you scanned your phone, with immunet? I am not understanding what happened-
  4. I was also facing this type of issue on my iOS. This is happening after updating the firmware. Please help me to fix Tunes error 9 Please help me with the proper solution.
  5. You can try to upload the two files on Virustotal and check the results from different AVs https://www.virustotal.com/#/home/upload
  6. The problem with most rootkits is that they generally use some sort of advanced encryption method which usually makes 'em hard to detect let alone access & read. So it wouldn't surprise me if HexaPro was unable to submit any SHA256 or MD5 checksum(s) hash tag(s). Besides Immunet it never hurts to have an additional on-demand rootkit scanner at your disposal! Speaking of such... Malwarebytes has a new beta "CMD based on-demand rootkit scanner" available that looks rather promising. They're also looking for beta testers with (preferably) virtual test rigs for anyone that's into that sort of thing. As with any beta software please read the legal Disclaimer documentation carefully before use. Not 100% sure if it's compatible with Server 2008 R2 however. https://www.malwarebytes.com/antirootkit/
  7. With the directories being affected it's very similar behavior to what a rootkit keylogger might exhibit.
  8. You can submit the files to us for review on immunet.com. If they are found to be malicious, we will write detection for them If you can provide the SHA's of the files, I can look at them quicker,- though not necessarily.
  9. These .exe keep showing up in (C:\Windows) on Windows Server 2008 R2 Datacenter even after manual deletion. I think it's a miner, it also create .xml and .exe in (C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5) and also in (C:\Windows\Fonts\Mysql) that I can't access.
  10. Yup, got the installer to download with no problems & got 'er successfully installed! Piriform already issued a new build. What I got with the installer was version 5.55.7108. Mmm, usually a software vendor doesn't release a new build that quick unless it's some sort of priority bug fix. Makes me wonder if Immunet was but just one in a list of AV products that had problems with that installer. Cheers, Ritchie...
  11. Looks like a fix went out sometime yesterday
  12. Looks like this is a false positive, and we are fixing on our end
  13. Earlier
  14. Working on updating all the FAQs as well
  15. this is an FP and we are working on fixing it
  16. Someone else reported issues with Immunet detecting on browsers (FPs) though, this still might not be the case. Are they ALL Clam.Txt.Trojan.Kryptik-6887991-0 detection's?
  17. Can you provide what is triggering or what notification pops up? Like, what signature or message is firing so I can look into it?
  18. When i starts up Firefox the following message from Immunet receives: 05C4D560E5D7F0327C668235B9EAB804EF0669D3 has been detected as Clam.Txt.Trojan.Kryptik-6887991-0 please see the uploaded images what do i have to do? Thanks for any answer, Friedo
  19. Hello again Aris. Sorry to hear you're having another issue so soon! In Settings, do you have "Monitor Network Settings" enabled? This setting does monitor your network connections for zero-day vulnerabilities and any possibly malicious hosts. It's up to the user of course but personally I leave this setting disabled as I already had a third-party app that does the same thing before this feature was added.
  20. It's been a while since we had an issue with immunet blocking some elements as viruses. Even in Google's search page and other pages. It's back again. It seems that some cookies or adverts are causing the problem and I suppose that again Clam av misdetects them or its the cloud. Thanks. The problem is up from Monday
  21. I'm still using Win 7, sorry about the misunderstanding. I forgot that with Win 10 All Programs have been renamed to "All Apps" but the procedure is the same unless you've done a lot of personalization to your Taskbar. Using imgur links for images is acceptable on this forum but I'm "not referring to Immunet's Program Files" directory however. Click on the Start button then all apps, find Immunet's folder icon and click on it, select the Support Diagnostic Tool icon from the list & click on that. If there is no Start button (some builds of 10 have no start button, it has to be added manually) or you still can’t find the Immunet icon in the All Apps listings use the search box on the Taskbar, type immunet. If there is also no Taskbar search box simply press the Windows key on your keyboard and start typing.
  22. Yeah, so I can't find the tool you're talking about. Here's a screenshot of my Immunet directory in program files: https://imgur.com/rFG4Wru And here's a screenshot that's of the 6.2.4 folder, which contains the Immunet exe: https://imgur.com/tr4QFow If the directory that immunet is installed in is incorrect, could I get a proper file path? I am capable of finding files better that way. (again, using imgur because pitifully low attachment limit. I apologize if this is against the forum rules to circumvent the limit this way, but I need images to explain my plight more accurately than with words.)
  23. Thanks for looking into this Rob! Actually forum member Aris deserves the credit for reporting this first. Could you let us know when it's fixed since it's been a while since I updated CCleaner and would like to install this new build myself.
  24. I agree with you, you do have a killer system and Immunet should not be slowing things down to a snail's pace like that! I'm sure you've already done scans to rule out malware causing this so my next suggestion would be to submit a Support Diagnostic Tool report for analysis. First open the All Programs directory -> find the Immunet folder & click on it -> click on Support Diagnostic Tool -> this will create a zip file to your desktop. Then could you send that zip file as an attachment using the Forum's Personal Messenger feature to the Administrator Wookiee. Include a brief description of the issue & also mention that you started this topic in the Immunet Support (Issues & Defects) section. Wookiee works directly with the development team so he would be better suited to further help you because I'm at a loss as what's going on with your rig! Here's a link to Wookiee's profile page. Just click on the Message button but don't forget to log in first. https://support.immunet.com/profile/46674-wookiee/ Best wishes, Ritchie...
  25. Thanks Richie, I've passed this on to the clam team for a fix.
  26. I have no programs that frequently write to disk, the closest being steam (a requirement of any gaming computer) and Immunet eats up all the CPU time causing the processor to heat up while I'm just sitting on the desktop doing nothing. Like, watching youtube or looking at reddit, or chatting with friends on discord, and it slows everything down to almost a snails pace, like inputs not appearing to register for a few seconds after I press the button, something that should not be happening on a computer of this caliber.
  27. Immunet is quarantining CCleaner's newest 5.54 installer package with this PUA.Win.Trojan.Generic::95.sbx.tg quarantine response (see image). I tried to restore the installer but that doesn't work. At first I couldn't even download it but I managed to get the installer downloaded using the restore feature but as soon as you click on the installer to start the installation you get yet another quarantine and the installer package disappears. Tried again to download the installer after restoring the installer package, got it downloaded that way only to get another quarantine while trying to install & the package disappears even though I restored those files last time to no avail. No matter the the amount of restoration you CAN NOT get this to install not to mention the hassle just to get the installer to download. The installer package was downloaded from the official Piriform site here. https://www.ccleaner.com/ccleaner/download
  28. It would have been better if you posted this in the False Positives section but you're right Aris & thanks for bringing this to our attention. I'm going to report this in the False Positives section since it doesn't matter if you restore the files to the installer package, Immunet will still prevent you from installing CCleaner with yet another quarantine response. No amount of restoring files seems to work! That sucks!
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