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  1. Yesterday
  2. Thanks for the extra input on this issue Jim. I do appreciate you reporting this. This is the first posting that a clean reinstall didn't seem to work! "Sorry to hear that bro!" What is your Operating System anyway Jim? I too truly hope the devs are reading these recent issue postings since I'm not exactly getting a whole lot of help on this site lately. I believe that your observations are correct. It seems the issue solely lies with the ClamAV module. This has been and continues to be a non-issue for me since I don't use ClamAV. I got Immunet paired as a companion AV to a different paid AV product. It is recommended that the ClamAV module & updates for it be disabled if Immunet is used in this manner. Sincerely, Ritchie...
  3. Last week
  4. I have version 7.3.011792. It works fine for a week or two after a complete uninstall telling immunet I will not re-install - remove all files I also go into the directory to be sure every thing is gone and delete completely anything left and restart.. It works fine a week or two, the it is back to the same thing - immunet up to date but it indicates a problem. I poked around a little trying to narrow down the problem. If you turn off "Enable ClamAV Engine" in settings (leave update definitions on), it IMMEDIATELY fixes the problem. Apparently the newest version is unable to always use the ClamAV engine and returns the error. Virus definitions and Immenet interface are up to date, but ClamAV is not enabled. It looks as if Immunet does not patch problems. I don't know that ClamAV can be successfully updated manually, but since the virus definitions update, turn off update ClamAVEngine in settings to avoid the error message. Maybe Immunet will fix the problem in the next big release. If the error message does not go off when you turn off enable ClamAV engine, ClamAV may not be the problem. Keep looking.
  5. Earlier
  6. Hi guys, if my solution doesn't work for you it's precisely because you're not doing it as the very first thing on a completely fresh installation. I always completely remove Immunet, say "no" to keeping all data, reboot and do a fresh install. I've only ever had problems when upgrading Immunet via the GUI so I just never chance it any more. Sorry, I forgot to make that bit completely clear.
  7. It could also be that Immunet has trouble with Asian fonts. I note OP's locale is "jp-JP", and I remember a while back a Chinese user was reporting blank alert boxes too. Might be worth testing in a VM with the language set to CN/JP/KOR and see what happens.
  8. I'd like to wish everyone a safe & happy July 4th weekend! I know that many cities & municipalities across the country have canceled their fireworks display because of the pandemic. If you're lucky enough to live in or near a location that will have a display just remember to follow the CDC's guidelines. If you go out wear a face mask & continue to practice social distancing! Some health experts are worried that if people congregate in large crowds (like what happened Memorial Day) it could cause another spike in covid-19 cases. Cheers, Ritchie...
  9. Thanks for the encouraging words guys! "I do really appreciate it!" It is rather obvious by now that Immunet is not getting the priority it once did by the Cisco/Sourcefire management. I guess one can only hope that things will eventually improve and there is more input from the support staff. Best wishes, Ritchie...
  10. Oh yes Ritchie, you are doing an excellent job.
  11. You made a great Job here Ritchie, you help a lot this community. Perhaps cisco doesn't have someone managing support of immunet. It seems when they have a free time they visit here to see what is going on.
  12. Are you getting paid for this job? I've been reading from your comments for some time that it frustrates you. If you don't get paid, you would quit as a moderator before it affects your health. Otherwise, it may be time to think about further training to expand your professional future. Have a nice day Frank
  13. Everyone is entitled to there opinion Frank. What I would like to see is more input from some knowledgeable support staff helping users with there technical issues. I'm the forum moderator for this site but I've been thrust into the role of doing the duties of a support person to the best of my abilities. I've been getting almost no help for over several months now! I have no clue as to why that's happening! The admin Rob T was a great help on the site but he's been M.I.A. since April. That certainly isn't the first time this has happened in the years I've been doing this. "It does get 'rather frustrating' when I get no assistance at all on the site!!"
  14. I would venture to guess that the dialog box is empty because Immunet recognized the detection as a safe EICAR dummy test virus. I've done tests with EICAR test strings with Immunet in the past. Usually though the entire folder you download that has the test strings gets immediately quarantined!
  15. Problem solved, I used an backUp image and installed all over, now it works ok. thx.
  16. locale: ja-JP windows version: windows 10 build 1909 When I try to download a file that contains virus, immunet block that download and shows a dialog with nothing in it as shown in Image,
  17. It was not called PRO but PLUS and has not existed for years. https://web.archive.org/web/20150629232617/http://www.immunet.com/plus/a/index.html The last Immunet 7.3.0 (02.07.2030) has the same update problems on my computers and is still not using the current ClamAV engine. It is sad. Immunet was a beautiful and slim antivirus product without the ballast that other manufacturers use. If Cisco continues like this, then it would be better to end this project immediately. EOL
  18. Yes, correct. The path is this " d : " wile C is where my OS is installed.
  19. Mmm. That is very odd! Try accessing "Services" (click on Control Panel -> Administrative Tools -> Services) to see if Immunet is set to "Automatic" at startup. That's the setting you want. Depending on the OS build you're using Defender will disable itself if another AV is installed. What is your OS anyway? I don't want to scare you unnecessarily but another possible cause would be you installed Immunet on an already infected machine that's preventing Immunet from launching at startup now. That could also be the cause for Defender not launching too. Some types of malware can & do have the ability to disable your currently or newly installed security software. Immunet is "really great" at keeping an already clean machine that way but not so good if you did install the software when you were already infected with something I'm sorry to say.
  20. The answer to that is yes. Immunet will protect you against known strains of ransomware Ernesto. Even if Immunet detects an unknown variant it has "heuristic capabilities" that can react to and block these strains as well. Regards, Ritchie...
  21. Does Immunet detect/protect against Ransomeware?
  22. Thanks, I tried that and it says immunet and Windows Defender turned off. When I go to turn it on it won't let me.
  23. I had to create a new allow rule with my firewall for Immunet's process sfc.exe with version 7.3.0. Make sure that your firewall or other security software isn't blocking any of Immunet's processes which are sfc.exe, iptray.exe, cscm.exe & freshclam.exe (if using the ClamAV module). If you're sure that's not the issue did you try a clean uninstall? If not, try doing another uninstall but when asked by the uninstaller if you plan to reinstall Immunet again choose the "NO" option instead. You will have to reconfigure the settings to the way you had them, add any custom exclusions you may have been using and recreate any scheduled scan(s). Let us know if this was unsuccessful for you. Best wishes, Ritchie...
  24. Let's see if I'm getting you correctly. The problem is that you want to exclude an entire drive you use for storage but are having difficulties doing so? Is that correct? If that's the case then you need to make sure that you get the "exact file path" absolutely correct for the exclusion to work.
  25. You're not the only one experiencing this issue. Please read the last thread that I posted to this Announcements topic to correct this bug. https://support.immunet.com/topic/7937-new-release-immunet-730/ Regards, Ritchie...
  26. I can't get Immunet to turn on. It was after update. I uninstalled and reinstalled but that doesn't work.
  27. My update now says I am updated. Underneath that box is says not updated. what do I do?
  28. hi, Ritchie. I meant HD not partition, sorry for my writing error. My english is a little rusty... My W10 is configured this way... C is my OS on a SSd alone, D is on another HDd alone and is for storing and so... my problem is that I cant let immunet excludes it, but the old ver. 7.2.8 did it, this new one, no.
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