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  2. The obvious statement of is indeed obvious, at least to you and I, it is. Problem is, I'm not the one who ran into this problem, my girlfriend is. She's generally pretty tech savvy, but is prone to boneheaded moments and being impulsive/not thinking things through. Don't install and antivirus software on a non-root drive, you say? Yeah, I already knew that, and this is what I told her, but by that point, it was already too late! lol. That one scene from the movie "airplane!" comes to mind. The face-palm one. I've been using IMMUNET for years, and only just made an account here on the support forums for her derp moment, because I have had zero issues. She can build and maintain a hackintosh, and installs, uses, and does advanced configurations for Linux with ease, but she bungles Windows. Go figure. She's had me guessing for a decade already. I'll give the revo-uninstall utility a try, and maybe look into similar tools from the open-source world on alternative-to or slant if that fails. I know for a fact there are some on the portableapps webstore, so maybe that might be preferable to having to install another program, cramming more subdir and bloat into the appdata folder lol. I knew solutions like this exist, I was just hoping there would be a simpler solution, in vain, it seems so far. Thanks, anyway.
  3. Today
  4. "You shouldn't have attempted to move Immunet's Program Files to another drive!" "Yikes!" Immunet's install should only be placed in the drive that has the Operating System installed, usually that's the (C:/) drive for most PC's & then should not be moved to another drive. Immunet will no longer function if this is attempted as you've found out the hard way unfortunately. I wish you wouldn't have manually deleted all that data associated with Immunet without first consulting the forum. Instead I would have recommended you do a 'clean uninstall' of Immunet by clicking No when asked by the uninstaller if you plan to reinstall Immunet again. That deletes 'all' the history files. My advise at this point would be to try Revo Uninstaller to see if you can find any additional left over/orphaned files or registry keys associated with Immunet. Revo has a number of great cleaning tools one can use for this purpose. If you have a 32bit system the Free version of Revo Uninstaller should work adequately. If you have a 64bit system I would recommend you use the 'fully functional free trial' of the Pro (paid) version as that version better supports 64bit OS's https://www.revouninstaller.com/revo-uninstaller-free-download/ If you've never used Revo before there are some good instructional/tutorial videos you can view on YouTube before using the software. Regards, Ritchie...
  5. Do you know what the .tmp file is associated with, a software program, web browser, etc? If you're not sure check with Immunet. Open the UI and click on the word Quarantine below & to the right of the History tab. Then click on the file in question. What does the right side Details dialog box say? If you could make a screen grab of the data that could prove to be useful.
  6. Yesterday
  7. My girlfriend installed IMMUNET in on her D:\ drive after uninstallation to make room for a file she was downloading, and when she went to move it back, it wasn't even running and the shortcut in her start menu was invalid. Attempts to reinstall have proven futile, as the "browse" button and the text field to manually type in the target/destination folder are both grayed out, and already lists the D:\ drive. I already tried the uninstall dialogues in both the settings window and the control panel, I tried deleting all registry keys associated with IMMUNET and Cisco, and I tried rebooting. Not sure what else to do, as I used a script from Chris Titus Tech and O&O Shutup10 to disable Microsoft Defender. I can always go back into those and re-enable it, but I don't like all the weird telemetry and spying, and neither does she, and while she has a separate drive with Linux on it, she plays a lot of games that don't play nice with Wine or Proton, or don't like to work in those with her hardware (Radeon RX 480).
  8. I did write down the name of the file. D5df649b-0672-467e-b340-7906558667a8.tmp. it said quarantine failed. I'm nervous about it because I had a couple of these some months ago and shortly afterward had an account hacked. What actions should I take? I ran malwarebytes and it could not find anything. I do have a thumb drive. I searched for the file on it or the C drive and did not find it.
  9. Last week
  10. Ok, my bad! Sorry about the lapse in memory! The topic is pinned so that means only admins, devs or myself have the proper permission to post there. I'll add another thread there myself regarding your recent findings! Maybe not tonight but I'll get 'er done! As you pointed out it does seem to me too that Cisco has made the Immunet project an extremely low priority with (no doubt) minimal funding. You can't actually call it abandonware though since new builds are rolled-out from time to time, so it's still getting 'some' development. As far as responding to users support issues there have been 'no technical input' from any admins or devs since early April of last year when the admin RobT abandoned ship. It's just been little ol' me for over 10 months doing what I can to fill in as a support person. So in that regard I'm just as frustrated as you are zom. Believe me I've contemplated just leaving the project on more than one occasion. Being the forum's moderator for a number of years I can tell that Immunet's user base has already significantly diminished just by the amount of traffic the forum gets now. Especially before the Plus (paid) version of Immunet was completely scrapped in favor of developing an enterprise version of Immunet called FireAMP Connector (now called AMP for Endpoints) this forum was actually quite busy & interactive between users, admins, devs & mods. Besides myself there actually was more than one moderator for this site in the past! Oh, the good ol' days! If you too decide to leave the project I would like to say that, by your posts, I've always found you an intelligent & articulate fellow. If no one else, I've appreciated your input on the forum bro! You've got 14 'likes' which makes your community reputation good. Who do you think gave you most of those? I'll give you three guesses & the first two don't count, lol! Best wishes, Ritchie...
  11. Hey Ritchie, Thanks for the suggestion. I did wonder whether I should have created a new topic or just done a "me too" on this one. Sorry I can't post on the announcement topic you link to. Maybe I need to have reached a certain number of posts or reputation before being allowed to post there or something. I seem to remember last time I had this issue, installing via Chocolatey seemed to work at least temporarily. I may try another re-install and will post back if it works. It would be in Cicsco's interests to either fix bugs in Immunet and monitor the forums more closely, or just kill Immunet off completely, once and for all. I have actually been steering my company and others away from considering AMP because of Immunet's relentless bugs, as the two solutions share common code. That in itself is no big loss to Cisco, but if I'm doing that, many others may possibly be doing that too.
  12. Hey zom, "Oh no, not again!" I was really hoping that the issues with ClamAV would have been fixed 'this time' with the new 7.4.0 build roll-out but what you reported it doesn't look that way! Might I suggest you post an additional thread to the newest 7.4.0 Announcements topic here.https://support.immunet.com/topic/11395-new-release-immunet-740/ You might have a better chance of the developer that posted the topic to read your recent findings there instead of elsewhere on the forum. Add all the relevant data to the thread that you can think of. Worth a try I think.
  13. I have the same failure - The ClamAV module downloads the database update and then finishes saying it failed to apply the update. This is when performing a manual update via the GUI - no indication is given that it fails when automatic updates are tried, so I have no idea how long this has been going on. This is on any machine I use or administer for friends/family, with Immunet present. Nothing seems to be blocking Immunet updating (e.g. firewalls or other security software). I suspect updates have been silently failing on many users' systems for a long time. Seems to make no difference whether Immunet is the only security solution on the system, or whether it is run in tandem with others (obviously with each included in the others' exclusion lists). As an experiment, I downloaded ClamAV for Windows, and freshclam was able to update with no problem, so it's not a connectivity issue between Immunet/my machine and the ClamAV servers. In fact, from the way the error occurs, it seems to be that the problem is with Immunet actually applying the downloaded update! Maybe Immunet is preventing all writes (including its own) to its program directory?
  14. ritchie58 Thanks for the research. Yes I was aware of these settings and tried to add the files you mentioned, but ZA refused to allow me to. Thinking that there must be a special way to do it in ZA was the reason for my post. I've decided that I'd had enough of ZA. (I'd had other issues in the past), I just uninstalled it completely and installed a new and different Firewall program. So far everything is working well with Immunet. Thanks again for your expert help. SG
  15. I actually used ZoneAlarm Firewall for a time back a few OS's & years ago. I switched to Comodo Firewall (minus the AV module) because it was much lighter on system resources being utilized (CPU & RAM usage). ZA was a little notorious for it's high system footprint at times back in that day. Here's some info I dug up on the web you might find useful to create custom allow rules for ZA if they apply for the build you're using hopefully. In the FIREWALL tab, click Settings for the Application Control category. The Application Control panel shows the Current Settings and the History. Click View Programs. The Application Control Settings window opens and shows the View Programs panel. Click Add. The Add Program window opens. Select the executable file of the program you want to add to the list. Click Open. The Add Program window closes, and the program appears in the list. By default, after you add a program to the list, its SmartDefense setting is Auto, and all the other settings are Ask. Also, here's an informative link from ZA's official web page that explains how your firewall works & how to make changes if need be. https://www.zonealarm.com/learning-center/firewall/ Not a bad idea to create a custom Exclusion rule for ZA's 'entire Program Files folder' with Immunet. That could help with possible future conflicts occurring between Immunet & ZA too. Cheers, Ritchie...
  16. Turns out it was Zone Alarm Firewall program. I couldn't find any where in the program that it was blocking anything. Of course I might not know what to look for, but I just paused Zone Alarm and the installation went through just fine. If you or anyone at Immunet have any suggestions on how to tweak ZA to behave, would be appreciated. Thanks for the help. It pointed me in the right direction.
  17. Thanks for the info. I will be sure to look at my other AV and firewall products to see if I can determine if they are indeed blocking the update. Hopefully, I can uncover the issue.
  18. Hi SG, There's no issues with the cloud servers to my knowledge. Could it be that you have some other security product installed that may be blocking or interfering with Immunet's processes? This includes an additional installed AV, behavior blocker or sandboxing software or even your own firewall perhaps. Here are the processes that need 'unencumbered internet access' for Immunet to function properly, cscm.exe - iptray.exe - sfc.exe. If you find that none of these processes are being blocked then I would suggest you try a clean uninstall & reinstall of Immunet in case something went wrong during the install process. When asked by the uninstaller if you plan to reinstall Immunet again choose the 'NO' option and proceed with the remainder of the uninstall. This will delete all the history .db files but you will have to reconfigure your settings to the way you had them and add any custom exclusions you may have been using again. Click on this link to get the newest 7.4.0.20274 installer package downloaded & run that after uninstalling. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe Let me know if you continue to have problems updating after exploring these suggestions. Best wishes, Ritchie...
  19. I just installed Immunet today and tried to do an update but although the downloading appears to go well it fails the update. Is there a problem with the cloud servers? SG
  20. I'd like to report that the update through the 7.3.12 UI went smoothly! Great job on that. Plus, glad to see that Immunet is continuing to be improved with new builds! However forum members are complaining & frustrated (I know just how they feel!) about the forum's EX0 server error messages. Can anything be done about that? This issue has gone unresolved for many months now!
  21. Immunet can be used as a stand-alone AV solution if you wish but it is recommended that you do enable the ClamAV module & updates for it if used in this manner. I'm sure you're aware that Immunet can also be used as a companion AV to several other AV packages for an additional layer of protection. I copied this from the last topic in this section and it does have some useful info if you do decide to pair Immunet up with another AV. Here are some officially tested & supported AV packages you can use with Immunet. AVG, Avast!, Avira, Bit Defender, Comodo, Kaspersky, Microsoft Security Essentials, Norton 360, MacAfee & Trend Micro. There are also other unofficial AV's that will work too. For instance I currently have Panda Dome Advanced paired with Immunet. If you do decide to use another AV make sure to create an exclusion/exception/allow rule for Immunet's entire Program Files folder directory with the other product. If a default Exclusion is not present with Immunet it's best to also create a custom Exclusion rule for the other AV's Program Files folder as well. That can considerably help with possible current/future conflicts occurring between the two AV's Also, if you do use Immunet as a companion AV to another product it is recommended that you disable the ClamAV module & updates for it. Just use the ETHOS & SPERO cloud engines. That will improve system resources being utilized. So it's up to you how you wish to use Immunet, by itself or teamed up with another AV.
  22. What software are the temp files associated with or are they associated with the 247Sports web site? If you're certain that everything is legitimate and not malicious in nature then these detections are False Positives by the ClamAV module. You can contact the ClamAV team to report these FP's directly to them at this link. https://www.clamav.net/reports/fp
  23. You're right there zom. It would be nice if the developers created a up to date, comprehensive, removal tool just in case something does go wrong.
  24. Earlier
  25. hi guys, need your advise please, can i use immunet as a standalone av ? or do i need something else in conjoint with it, if so what do you recommend please, also i had right now an 600 mb ram usage, searching the forums helped me i disabled clamav and i will use it only when i need to make a scan, is this correct or i need clamav alltime enabled ? thanks in advance
  26. I presume you weren't trying to install another program at the time? If it just happens randomly, out of the blue, could it perhaps be that your other antivirus is updating at that moment? Perhaps check if it's performing an update when you see this message. When I tried Immunet alongside Bitdefender free a long time ago, I noticed that Immunet always popped-up with a detection of the "Eicar" test file whenever Bitdefender updated. Additionally, it always said it couldn't quarantine the detected file - presumably because Bitdefender had already used and deleted it. I couldn't add it as an exclusion, because it was always a different random-string filename within the temp folder, every time. I didn't want to exclude the whole temp folder, either - so it was an annoyance. These detections look like they're coming from the ClamAV engine, which makes me inclined to think they could be false-positives. Especially as it's always the same signature that's triggering the detection. Another thing that can cause it is your browser's adblocker. I sometimes get a lot of ClamAV false positives like this when my browser's adblocker updates its blocklists - but they are usually in the browser's folder, not the temp folder. You can probably get rid of these messages by disabling the ClamAV module (but leave Ethos and Spero enabled), especially if you have another antivirus program running at the same time. Ethos and Spero detect more than the Clam engine, and the Clam engine is only of use when you're offline. If you're not using another AV in combination with Immunet, then I'd perhaps be a little more concerned about these detections.
  27. Can confirm Ritchie's solution. I've had this issue before. Solved it exactly the same way: I rebooted into Safe Mode (I think I used safe mode with command prompt, but safe mode without networking will probably also work), and used Revo (proprietary freeware) on one occasion, and BCUninstaller (FLOSS) on another. It's a shame the Immunet/AMP developers don't produce a removal/cleanup tool like the other AV vendors do.
  28. By the way, with regards to the error code EX0 or whatever it is... I have issues with these forums in Firefox, Vivaldi, and Icecat (based on Firefox ESR); however these forums work perfectly in the Pale Moon browser (forked from an early version of Firefox, but with security patches and modern web technologies added in).
  29. In short, no. Immunet can't coexist with Windows Defender anymore. In earlier versions of Windows, it was possible to install multiple AV solutions (including Defender or Security Essentials, as it was then called) simultaneously - and bog-down the machine really badly. In Windows 10, any security solution that registers itself in the security center causes Windows Defender to automatically disable itself. This is based on the assumption that two realtime security solutions will always clash, and that "companion solutions" such as Immunet and Malwarebytes don't exist. Therefore, installing Immunet automatically disables Defender. Which is a shame, because the combination of the two was really good on earlier versions of Windows. Malwarebytes is another companion anti-malware solution, and it specifically gets around this problem by providing an option in the settings "integrate into Windows Security Center". If you set to "no", it doesn't integrate and therefore doesn't disable Defender, allowing you to run the two in tandem. Immunet doesn't include this feature, which means in Windows 10 it will automatically disable Defender. I suggested the "integrate into Security Center" toggle option as a feature request in Immunet ages ago. The best you can do, if you want to use Immunet and Defender, is to set the "allow periodic scanning" option in the Security Center. That way, although Windows Defender won't provide any realtime protection, you would still be able to run manual scans with Defender. That said, as Ritchie points out, you can do far better than Windows Defender. On machines I look after, I've successfully run Immunet alongside Sophos Home Free, and it's really fast and stable. I've also tried it alongside Kaspersky Free, and it was also OK. On my personal Windows installation (everything else I have is Linux) I run it in tandem with both F-Secure AV and Malwarebytes Premium, with each excluding the "program files" and "programdata" folders of the other two solutions, and they all play nicely together. Immunet gives by far the greatest performance-impact, but that's probably because I leave ClamAV enabled. That hardware is an 11 year-old box (Celeron, I think), with 4GB RAM and a mechanical hard disk, and it has absolutely no trouble with it.
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