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  1. Yesterday
  2. That is rather disconcerting! Have there already been any actual quarantine response(s) to any file(s) related to Office? To check, just open the UI and click on the underlined word Quarantine.
  3. Last week
  4. After doing a ton of research- it looks like there might be an conflicts with F-Secure DeepGuard when used with Immunet preventing the launch of office suite products. Though, I have no idea if you have f-secure products, it's just something we saw flag in the cloud log system
  5. What is your Operating System & the version of Immunet being used? Just mouse over About in the lower right hand corner and that will tell you what build you have. One thing that may cause an incomplete start if you have a program that's not allowing one or both of Immunet's processes (sfc.exe & iptray.exe) to function properly. Make sure that your firewall or other installed security software does not interfere with these two processes including both outgoing & incoming internet connections.
  6. You can connect a Apple iOS device to a Macintosh computer but that OS is definitely not supported by Immunet, only Windows platforms. There was talk of possibly developing an Immunet app for smart phones a few years back but as far as I know that idea never went anywhere! Still, an interesting idea though.
  7. i edited the link out, one because it went to a weird site. secondly, i can't fix your iTunes, you need to contact Apple for that. Are you saying you scanned your phone, with immunet? I am not understanding what happened-
  8. I was also facing this type of issue on my iOS. This is happening after updating the firmware. Please help me to fix Tunes error 9 Please help me with the proper solution.
  9. You can try to upload the two files on Virustotal and check the results from different AVs https://www.virustotal.com/#/home/upload
  10. The problem with most rootkits is that they generally use some sort of advanced encryption method which usually makes 'em hard to detect let alone access & read. So it wouldn't surprise me if HexaPro was unable to submit any SHA256 or MD5 checksum(s) hash tag(s). Besides Immunet it never hurts to have an additional on-demand rootkit scanner at your disposal! Speaking of such... Malwarebytes has a new beta "CMD based on-demand rootkit scanner" available that looks rather promising. They're also looking for beta testers with (preferably) virtual test rigs for anyone that's into that sort of thing. As with any beta software please read the legal Disclaimer documentation carefully before use. Not 100% sure if it's compatible with Server 2008 R2 however. https://www.malwarebytes.com/antirootkit/
  11. Earlier
  12. With the directories being affected it's very similar behavior to what a rootkit keylogger might exhibit.
  13. You can submit the files to us for review on immunet.com. If they are found to be malicious, we will write detection for them If you can provide the SHA's of the files, I can look at them quicker,- though not necessarily.
  14. These .exe keep showing up in (C:\Windows) on Windows Server 2008 R2 Datacenter even after manual deletion. I think it's a miner, it also create .xml and .exe in (C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5) and also in (C:\Windows\Fonts\Mysql) that I can't access.
  15. Yup, got the installer to download with no problems & got 'er successfully installed! Piriform already issued a new build. What I got with the installer was version 5.55.7108. Mmm, usually a software vendor doesn't release a new build that quick unless it's some sort of priority bug fix. Makes me wonder if Immunet was but just one in a list of AV products that had problems with that installer. Cheers, Ritchie...
  16. Looks like a fix went out sometime yesterday
  17. Looks like this is a false positive, and we are fixing on our end
  18. Working on updating all the FAQs as well
  19. this is an FP and we are working on fixing it
  20. Someone else reported issues with Immunet detecting on browsers (FPs) though, this still might not be the case. Are they ALL Clam.Txt.Trojan.Kryptik-6887991-0 detection's?
  21. Can you provide what is triggering or what notification pops up? Like, what signature or message is firing so I can look into it?
  22. When i starts up Firefox the following message from Immunet receives: 05C4D560E5D7F0327C668235B9EAB804EF0669D3 has been detected as Clam.Txt.Trojan.Kryptik-6887991-0 please see the uploaded images what do i have to do? Thanks for any answer, Friedo
  23. Hello again Aris. Sorry to hear you're having another issue so soon! In Settings, do you have "Monitor Network Settings" enabled? This setting does monitor your network connections for zero-day vulnerabilities and any possibly malicious hosts. It's up to the user of course but personally I leave this setting disabled as I already had a third-party app that does the same thing before this feature was added.
  24. It's been a while since we had an issue with immunet blocking some elements as viruses. Even in Google's search page and other pages. It's back again. It seems that some cookies or adverts are causing the problem and I suppose that again Clam av misdetects them or its the cloud. Thanks. The problem is up from Monday
  25. I'm still using Win 7, sorry about the misunderstanding. I forgot that with Win 10 All Programs have been renamed to "All Apps" but the procedure is the same unless you've done a lot of personalization to your Taskbar. Using imgur links for images is acceptable on this forum but I'm "not referring to Immunet's Program Files" directory however. Click on the Start button then all apps, find Immunet's folder icon and click on it, select the Support Diagnostic Tool icon from the list & click on that. If there is no Start button (some builds of 10 have no start button, it has to be added manually) or you still can’t find the Immunet icon in the All Apps listings use the search box on the Taskbar, type immunet. If there is also no Taskbar search box simply press the Windows key on your keyboard and start typing.
  26. Yeah, so I can't find the tool you're talking about. Here's a screenshot of my Immunet directory in program files: https://imgur.com/rFG4Wru And here's a screenshot that's of the 6.2.4 folder, which contains the Immunet exe: https://imgur.com/tr4QFow If the directory that immunet is installed in is incorrect, could I get a proper file path? I am capable of finding files better that way. (again, using imgur because pitifully low attachment limit. I apologize if this is against the forum rules to circumvent the limit this way, but I need images to explain my plight more accurately than with words.)
  27. Thanks for looking into this Rob! Actually forum member Aris deserves the credit for reporting this first. Could you let us know when it's fixed since it's been a while since I updated CCleaner and would like to install this new build myself.
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