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ritchie58 last won the day on August 26

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About ritchie58

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    End-User Computer Security

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  1. Hello AlexisR01, Another user reported not long ago that he was also experiencing this same repetitive quarantine response from the WildTangent gaming software. To rectify this issue simply create a custom Exclusion rule with Immunet for WildTangent's "entire" Program Files folder. Here's how to do that if you're not sure. First open the UI -> click on the Settings tab -> scroll down to Add New Exclusion & click on that -> either manually type in the correct file path or use the browse feature to find the right Program Files folder for the software & click on it -> click on Add New Exclusion -> lastly click Apply and your done. It should but let us know if adding this Exclusion doesn't correct the issue. Cheers, Ritchie...
  2. Hello again BitStomper, Thanks for adding the screenshot. Wow, I can see what you're talking about! I don't think it would be a good idea to mess around with Immunet's registry keys however. May I suggest you contact the admin Rob. Turner via Private Message regarding your issue. Perhaps Rob can better assist you further. Here's a link to his Profile page. Just click on the Message button to send a PM. Mention your newest thread to this topic or better yet add a URL link in the PM to this original topic header so he can readily view it. https://support.immunet.com/profile/1703-robturner/ Like you, I too would like to see this 4k issue put to rest once & for all! Best wishes, Ritchie...
  3. Thanks for your advice zombunny. That would be an interesting option to use a duel-boot configuration. I didn't even think of that. I know I do have a few dated software programs that I still like to use but would definitely be incompatible with Win 10. Even if I deleted a bunch of stuff I still wouldn't have enough free disk space on my current C:\ drive to create a partition and install another OS but I could buy an additional hard drive and just switch my mobo's BIOS first boot device setting when I want to still use Win 7 . I'll definitely give that some thought dude! Glad to hear you are allowing security updates to take place. I was worried for your system's security if you were not allowing those.
  4. Hello Rodney and welcome to the Immunet forum. Nirsoft does offer quite a number of software packages don't they! If your absolutely sure the software is not malicious (you can even use the site VirusTotal just to make sure) we do have a dedicated False Positive site where you can report this to the devs. https://www.immunet.com/false_positive Also, if you wish to use the program now you can use the Restore feature. First open the UI -> click on the word Quarantine located just below and to the right of the History tab -> locate the file(s) in question in the right-side Details dialog box and click on it -> choose the Restore option. This will automatically move the file(s) to the Exclusion list so they will no longer be scanned. Best wishes, Ritchie...
  5. In general most Americans are compassionate people. Especially in an emergency or crisis situation we will go out of our way to help a complete stranger in need. That's just who we are as a society. Americans are also some of the most generous people on the planet but unfortunately there are always individuals ready & willing to take advantage of a bad situation for their own selfish gains. There have been some reports of people receiving unsolicited emails claiming to be a charitable organization seeking donations for the victims of hurricane Dorian. You should always treat "any unsolicited email" with a great deal of suspicion, especially if it comes from a charity you never heard of or never donated to. That should raise some red flags! If you receive an email like this don't even open it, who knows, it could even be malicious in nature. Just delete the email. In the hardest hit area of the Bahamas there actually is a humanitarian crisis going on. People there are in desperate need for food and fresh drinking water. If you wish to contribute to help out you can't go wrong with the non-profit American Red Cross. I made a donation today. https://www.redcross.org/ Of course there are other legitimate non-profit organizations out there but there is also bogus entities that just want to steal your money. Before donating do some research yourself on the web to make sure the charity is a legitimate non-profit organization. There is the GoFundMe site & others like it but you never know if the contributed money will actually be spent on it's intended use. That's the main problem with crowd funding sites. Regards, Ritchie...
  6. Thanks for letting me know that you & Rob are in contact. Just wanted to make sure he was aware of the situation by the PM I sent. I hope you're allowing security patches to be installed. That's important for any supported Microsoft platform. If it is some sort of conflict with a Win 10 update it certainly won't be the first one we've encountered. That's the reason I have yet to upgrade to Win 10 from 7. I'm waiting for the end of Microsoft's support for Win 7, at the end of this year, for the simple reason that I'm hoping most of the serious bugs with 10 have already been rectified.
  7. Mmm. Another Win 10 user encountering this 503 error. There is definitely a developing pattern going on here since no other Immunet user that has Win 7, 8, 8.1 or supported Server platforms has reported this. I'm going to send the admin Rob. Turner a PM regarding this issue for you guys to see if he can look into this for you.
  8. The Admin Rob. Turner did contact me and informed me how the new Orbital code will function. If it's not needed for any vulnerabilities associated with your system that Orbital can protect you against then it will not be installed. Otherwise you will see Orbital installed. Here's what Rob sent me in a PM: Hi Ritchie, 6.5.0 does support Orbital but I'm told it's only activating on computers with specific vulnerabilities determined via a combination of (hardware, windows version, patch level, features, and software) , if your machine doesn't meet the requirements (i.e. isn't vulnerable to anything Orbital can protect you from) then you won't see a program files/Orbital directory or orbital Windows Service at all.
  9. Yes, you are correct there zombunny. That's the portion of the updater that looks for new builds to download & install so this error is not jeopardizing the protection Immunet provides you. Still, it's a nuance to users that should be corrected as soon as possible in my view. Thanks much for your update on the issue.
  10. "Is there anybody out there!" Why is my question about Orbital being seemingly ignored.
  11. Hello David, this can be caused by a connectivity issue. Make sure that any additional security software you have installed, including your firewall, is not interfering with or blocking any of Immunet's processes. These processes that require an internet connection are sfc.exe, iptray.exe, cscm.exe & freshclam.exe (if using the ClamAV module).
  12. Are you still encountering that 503 error code now zombunny? If so that's something that will need to be further investigated if this continues with some users. Personally I'm not seeing this behavior but I'm using Win 7 so it makes me wonder if it's a possible bug with Win 10 users only.
  13. Something I've always advocated for, dallas7, was the addition of a "complete change log" including platform support with each new public release. Complete disclosure, so to speak. I don't know why that is not the case! That's a question a dev would have to answer I guess. As I mentioned in a previous thread to this topic I too have a 64bit system and would also like a definitive answer to that question myself. Regards, Ritchie...
  14. A 503 error indicates that the server is not available at that moment. This typically occurs if the server is undergoing maintenance or is simply too busy to handle your request. I would suggest you wait a day or so and then attempt another update if the server is actually undergoing maintenance. Also, what build of Immunet are you currently using? To find out simply mouse over "About" located in lower right-hand corner of the UI. Let us know if you continue to encounter this error code. Regards, Ritchie...
  15. If you look at the list most of the exclusions have to do with Windows Update. If Immunet was scanning these files while Windows was updating if could take much longer to download & install the updates. These exclusions are also there to keep Immunet from using up excessive system resources. Once any new code is installed these files will be scanned when you run your next full scan. Keep in mind that Immunet also has heuristic capabilities that can recognize suspicious activity. Except for Defender all the third-party AV exclusions can be manually deleted.
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