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ritchie58 last won the day on September 21

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About ritchie58

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    End-User Computer Security

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  1. Since the notifications are occurring while using you're Google Chrome browser that has to be where the possible False Positive's are originating from & not Internet Explorer would be my educated guess. These are detections by the ClamAV module. Might I suggest you contact the ClamAV Support team about this issue & submit a FP report directly to them at this URL. https://www.clamav.net/reports/fp Cheers, Ritchie...
  2. Another idea if I may. Increase the different language strings for the UI to include most major global languages. This would help increase the user base no doubt.
  3. Yeah, I noticed that too a while back. I tried to contact Support about this EX0 error message "all the way back in August!" Obviously nobody has actually looked into this yet as the error messages continue to persist. I would venture to guess it's either a bug with the Invision forum software or it's a server glitch. I would like to see this error fixed since it is an inconvenience, albeit a minor one, to Immunet forum users. P.S. - I deleted your duplicate thread to this topic. Like I mentioned in your Contact Staff topic try to refrain from posting duplicate subject matter. It is against forum rules. Regards, Ritchie...
  4. Hi William, Obviously your using a device that has a 4k screen resolution and there no fix or work-around for this that I know of unfortunately. This is a known issue with Immunet and the devs are quite aware of it. The Immunet development team is working on a new build and it was mentioned that they will look into it to see if it's at all possible to upscale the UI for 4k users without causing any other serious problems with the software. I didn't get any promises though so I guess we'll have to wait & see what the new build has to offer after it gets publicly rolled-out. Regards, Ritchie... P.S. - Dr. Bill? That is a bit of an odd topic header for the posted content but it did get my attention, lol! I first thought It might have been a spam post. Fortunately that's not much of an issue with the excellent IP address filters in place for this site!
  5. Hi Christian, I would also concur with the Avira devs that this is a False Positive. Most likely Immunet is detecting some of Avira's updated malware definition files as malicious. When using Immunet as a companion AV to another product it has always been advised that you create a custom Exclusion rule with Immunet for the other AV's (Avira) entire Program Files folder if it's not already listed as a default Exclusion. Also, create a exception/exclusion/allow rule with Avira for Immunet's Program Files folder too. By doing this you can greatly reduce the chance of some sort of conflict occurring between the two AV's. Give that a try Christian & let us know if the issue still exists after you create exclusion rules for both AV's. Best wishes, Ritchie...
  6. Glad to hear that you're looking into the 4k screen issue Barbara. "I think that would be 'really cool' if this issue can be put to rest once & for all if at all possible!" Although users are still encountering update issues with the current 7.3.0 build which I find continually disconcerting. For that reason, I am "SO" looking forward to the new build being rolled-out but I would also like for you guys to take the necessary time for "comprehensive alpha testing" to make sure there are no serious bugs to the new build before a public release. Something that was sorely lacking with the current build I believe & I would hate to see a repeat of that scenario. Yikes! Best wishes, Ritchie...
  7. Hello David, I really hope that the new build has "no issues with updating" since this is a reoccurring theme that I'm getting quite dismayed at having to tell users about this on-going unresolved bug or bugs. Like I mentioned to Clueless the devs are "supposedly" working on a new build and you could try the work-arounds that some users have posted at the link provided in my last thread to this topic. Personally speaking, I've uninstalled Immunet for now & don't plan to reinstall until the new build is publicly rolled-out because I got tired of dealing with this unacceptably buggy build myself! "Obviously build 7.3.0 did not get anyway near the required in-house testing before it's release to the public or they would have detected & fixed these bugs beforehand is my opinion!" "This is really starting to bum me out since this issue has been going on for months now with no end in sight at the moment!"
  8. Ordinarily I would say that Immunet does a good job of protecting users against ransomware but with the current update issues with build 7.3.0 I'm not so sure about that currently. Might I suggest you try Malwarebytes stand-alone app called Anti-Exploit as an additional layer of protection against this type of exploit. I helped alpha & beta test this software for several years using a VM in the past even before Malwarebytes bought the company (original company, Zero Vulnerability Labs) and also continue to use it in my layered anti-malware arsenal. It's compatible with Immunet too btw. Just create a custom Exclusion rule with Immunet for AE's entire Program Files folder to avoid any possible conflicts. Be advised this is a beta build but it is free. https://qpdownload.com/malwarebytes-anti-exploit/ Best wishes, Ritchie...
  9. There has been another previously submitted idea regarding the UI that I always thought rather interesting. Add some skin-able platelets with the UI to change the color & the setting to do so of course. I think most users would like this custom personalization option besides the original folks that suggested the idea I bet. I mean, it wouldn't have to be anything extravagant. Just a few basic color variations would do for most users that like this idea I would think.
  10. What a "great idea" for Immunet users to voice their likes & dislikes Barbara! I completed the survey although, if chosen, I wouldn't be able to participate in the video conference since my computer has no web cam. "I would 'strongly urge any & all Immunet users' to complete this survey!" It really does only take a few minutes & that will give the devs much more insight into what Immunet users want in a new build. Best wishes, Ritchie...
  11. Hi CluelessGuy, You're just one of many that has encountered the update bugs with build 7.3.0 I'm sorry to say. The devs are working on a new build but when that gets rolled-out publicly I have no further info on that. "The sooner the better in my opinion!" Some other Immunet users have discussed possible work-arounds for these issues at this topic. https://support.immunet.com/topic/7500-not-updated/ Regards, Ritchie...
  12. I could be wrong but I doubt that the Emsisoft tool is causing this. Are all those temp files associated with the Sin Confirmar Spanish to English translation software? If that's the case you just might need to add a custom Exclusion rule or two to Immunet.
  13. Hello Anton, I was told that it might have been just a temporary server glitch but they are looking further into the matter. I wouldn't blame you if you didn't want to but if you could try and submit that data one more time to confirm this, that would be greatly appreciated by me. I'd like to know that the URL is functional for sure. Regards, Ritchie...
  14. I do have something else that comes to mind actually. It has been reported on numerous occasions that users of laptop, netbook, tablet PC"s or monitor that have a 4k screen resolution cannot easily (if at all) use Immunet's UI since it's so small. This must be something that is hard to fix since it's been a known unresolved issue for some time. If it's impossible for Immunet to be coded to automatically recognize the screen resolution a user has then would it be possible to add an extra toggle switch in Settings to go from normal to a up-scaled UI that 4k users can easily access? Another idea for you guys to make the product that much better if possible! After all, the more users in the cloud community the better the efficacy for everyone! Cheers, Ritchie...
  15. Hi Anton & thanks for reporting this! Great idea to include the screen grabs for documentation purposes! "Wow, that is weird!" I'll let the developers know that the False Positive URL seems to be non-functional at this time but it seems that anything currently wrong with Immunet seems to be a rather low continuing priority with Cisco regrettably. At this point I would suggest you try and create custom Exclusion rules with Immunet for the the file(s) in question that are getting quarantined. First open the UI -> click on the underlined word Quarantine -> find the quarantined file(s) with the right side dialog box and just click on the file(s) & choose the "Restore" option -> click Apply -> click Close. This will automatically move the files to Immunet's Exclusion list & will no longer be scanned. I know that's a less than desirable alternative but that should work to install & use the software. Best wishes, Ritchie...
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