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Everything posted by ritchie58

  1. Is it the newest version of FF that's doing this and what is the detection name being given? To find out the detection name simply click on the underlined word Quarantine located just below the History tab on the UI. This information should be in the right hand side Details dialog box. If you could provide a screen grab of the Details dialog box that would even be better.
  2. Thanks Wookiee for looking into this for chatz. If this ransomware app does block/interfere with Immunet's processes that could cause the behavior you're actually seeing chatz. Let us know if disabling this security app has positive effects. Maybe, if that's the case, you just need to create allow/exclusion/exception rules for Immunet's processes with this app. What exactly is this anti-ransomware app called anyways (where you downloaded it from might be helpful just to assure legitimacy too)? That way we can do some compatibility research with this software perhaps.
  3. ritchie58


    I think what Kirav is talking about is the Metro theme configuration you can use with Win 8 & 8.1. To make the UI look similar to this I would conjecture. I have to agree with Kirav, it really has been a while since the UI got updated to "something" newer/different looking. Folks keep pointing that fact out!
  4. Thanks again for your continued input chatz. Sometimes an SDT report can't be included if it exceeds the data limit on attachments for PM's. I would like to see this limitation adjusted higher for users on the forum to avoid just this circumstance. The admins have control over site adjustments so there's nothing much I can do there but recommend a higher setting. Great alternative you thought of though! Just hope this additional data will prove to be helpful in finding a fix for you! Best wishes, Ritchie...
  5. That is really weird chatz! It seems that your history log files are either being continually corrupted or the interface becomes incapable of reading the files correctly. Could you send Wookiee a Support Diagnostic Tool report via private message? Simply open All Apps and find Immunet's icon and click on that, then find the Support Diagnostic Tool icon and click on that, that will create a zip file to your Desktop. Send that as an attachment to Wookiee. Here's a link to Wookiee's profile page. Just click on the Message icon that looks like a mail envelope & send that data to him. https://support.immunet.com/profile/46674-wookiee/ Thanks for helping out with this issue. Your input is greatly appreciated! Regards, Ritchie...
  6. Hi chatz, Did you initiate the flash scan manually or was it a automatic scheduled scan that you have set up?
  7. Thanks for your input to support cyrille. This is a known bug that the developers are aware of. I too would like to see this bug get resolved because sometimes iptray.exe can actually crash if a user scrolls down the list too rapidly.
  8. What makes you think we're offended? Personal criticism of Immunet is perfectly acceptable on this forum, to a point of course. If you had posted anything we find truly offensive (like using adult expletives for example) we would no longer be having this conversation because you already would have been permanently banned from this site & your posts deleted, no questions asked. As you wrongly assume most users DO NOT worry about the log files for the reasons I already explained. I have seen that behavior too. If you try to scroll through the history files too quickly without letting the additional data to load properly first that can cause iptray.exe to crash. The devs are aware of this situation.
  9. Yeah, some folks prefer to use just the ClamAV source code in place of the entire Immunet package of detection engines, I understand that. ClamaV's source code is still available! Here is the official ClamAV download page. https://www.clamav.net/downloads
  10. It looks like the new build may have not properly installed for you. I would suggest you try an uninstall & reinstall. When asked by the uninstaller if you plan to reinstall Immunet again choose the "NO" option and proceed with the remainder of the uninstall. This will give you a clean uninstall including all the current settings & old history files being deleted. Once Immunet is reinstalled you will have to reconfigure the Settings the way you had them, add any custom Exclusion rules you were using and reschedule the Scheduled Scan feature again. Let us know if this doesn't correct the problem. More investigation will be necessary if not. Regards, Ritchie...
  11. As I mentioned in your other post Immunet does automatically delete old history logs so they don't get too large. For the average user that shouldn't be a problem unless your OS drive has "almost no" free space left. The history files are inaccessible to other programs while Immunet is running so you needn't worry that outside sources can read them. Your assumption of data leakage is without merit. As I also mentioned, those history logs can be used to better the product by using them during troubleshooting or debugging exercises so it's not recommended you delete them.
  12. Hi Finar, Immunet is designed to automatically delete old history logs so the files don't get too large & eat up a bunch of HD or SSD space, so that's something a user shouldn't normally need to worry about. Also, those history log files can be used for troubleshooting or debugging purposes if need be. For this reason it's recommended that a user not try to delete these files. Cheers, Ritchie...
  13. If this is happening with the newest build do you want to help out with this issue novirus? If so, open the UI & click on Settings -> scroll down to the Connector Settings bar & click on that -> Click on the Enable Debug Logging button -> re-start your computer. This will enable Immunet's Debugging feature. Many more history logs will be created while this feature is enabled. That is normal behavior. If you could run Immunet in Debugging mode while attempting to update again and then send Wookiee the SDT report, that info just might prove to be helpful. Rob did mention in an earlier post that maybe it might depend on what machine your using if this issue occurs. If there's a final resolution to this issue I'd like to see that happen as much as you novirus! Best wishes, Ritchie...
  14. Hi Rob! Thanks for sending this idea up the chain, that's cool! I think that if this idea does come to fruition that in order for it to be ultimately monetarily successful would also have to include some sort of advertising campaign, to get the word out about the inclusion of a VPN service.
  15. Thanks for the positive feedback cyrille, appreciate that! Since more and more people do on-line shopping, bill payments & banking I see a great future with the progression & improvement of VPN technology. Why not Immunet jumping on the band wagon too, so to speak, and perhaps stay in the forefront of this technology. It could even prove be a money maker for Cisco if a viably secure "Immunet Plus VPN" version could be developed & deployed and enough people bought 1,2 ,3 or 5 year licenses!
  16. The difference between http and https is that with https any server page requests from your computer are automatically encrypted then decrypted by your browser using Hypertext Transfer over Secure Sockets Layer protocol. This means that any data sent to the server is encrypted so log in data, for instance, is much more secure from unauthorized access. There are plenty of http sites on the web still but more and more of them are switching to the https protocol as time goes by. If you are on a http site just be careful what personal information you divulge because hackers can more easily infiltrate and steal personal information from non-encrypted sites. That's why I was so glad to see this site "finally" start using the https protocol. Something I was advocating for in the past.
  17. First of all for those that do not know what a VPN is here is a brief explanation of what it does. A VPN, or Virtual Private Network, allows you to create a secure connection using encryption protocols to another network over the Internet. VPNs can be used to access region-restricted websites, shield your browsing activity from hackers on public Wi-Fi, and much more. These days VPNs are "really" popular, but not for the reasons they were originally created. They originally were just a way to connect business networks together using encryption protocols over the internet or allow you to securely access a business network from home. VPNs essentially forward all your network traffic to an encrypted network, which is where the benefits, like accessing local network resources remotely and bypassing Internet censorship, come from. Why would I need a VPN service? Thanks to the Trump administration Congress passed legislation in Dec. of 2017 that allows your Internet Service Provider (ISP) to share or sell your browser history to third-party entities. Also, a VPN makes on-line shopping, banking or any site where sensitive data is required to be submitted much more secure since all internet activity is encrypted within the VPN service. I know that including a VPN service would be a costly endeavor since new code would have to be written and infrastructure changes would have to be enacted. For this reason I propose that a new Plus (paid) version be created to include an encrypted, entirely secure VPN service. Just an idea. Cheers, Ritchie...
  18. Great news guys! A new bug fix build has been rolled-out that addresses the excessive CPU issue! If you had to uninstall Immunet because of this you can download the newest installer package here. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe If Immunet is still installed the update will be pushed through the UI. There's also additional info regarding this build at this new Announcements topic here. https://support.immunet.com/topic/4380-new-release-immunet-630/
  19. Hi all, For anyone that was experiencing excessive CPU usage with Windows 10 we have some good news! A new build has been rolled-out that addresses this issue. If you still have Immunet installed the update should be pushed to you through the UI. If not the newest installer package can be downloaded here. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe More info about this new build can be found at this Announcements topic started by BradyK here. https://support.immunet.com/topic/4380-new-release-immunet-630/ Cheers, Ritchie...
  20. Hi cyrille, that's not a silly question at all but Wookiee is absolutely correct. If an AV company wants to submit their product for testing, by AV-Comparatives for example, it can be very costly! That's because most testing labs will set up test rigs for every Operating System that the AV product supports. That takes time, money & manpower to implement. That would be cool if Immunet could go up against some of the major player's products just to see how well it compares. Especially if the The ClamAV module is used along with the ETHOS & SPERO cloud detection engines during testing "it wouldn't surprise me one iota that it would out-perform some popular paid products in efficacy!"
  21. Hi Urban Haka, Immunet does have a verbose logging feature. If you would like to enable that and send the Support Diagnostic Tool logs to Wookiee (via Personal Message) that could possibly prove to be beneficial! Here's how to enable Immunet's Verbose Tray Notifications. Open the UI and click on Settings -> scroll down to the Notifications Settings bar and click on that -> turn Verbose Tray Notifications to the ON position -> click Apply. After VTN is enabled be forewarned that you will start getting "many more" pop-up messages from Immunet. This is normal behavior when this debugging feature is enabled. Regards, Ritchie... P.S. - For anyone else that reads this thread please do not needlessly turn on Verbose Tray Notifications unless instructed to do so as this feature is used only for troubleshooting & debugging purposes. That's unless you don't mind dealing with a plethora of pop-up messages from Immunet!
  22. Hello again Parai, if you're worried about too many log files being created rest assured that Immunet is designed to automatically delete old or outdated info so precious HD or SSD space isn't needlessly hogged up by unnecessary log files. Also keep in mind that with any quarantined file you do have the option of restoring (if it's a true False Positive) or permanently deleting the file from your system. If Immunet can't delete any quarantined files that "usually is not a good thing!" It means that most likely you already had active malware running on your system before installing Immunet. As I mentioned before old history files will eventually get automatically deleted. I would recommend you don't try to delete the current files as those "can be used" by the devs for troubleshooting or debugging purposes. Cheers, Ritchie...
  23. Hi guys, there have been a "number of reports" of Immunet causing excessive CPU usage with some Win 10 users recently! However, I can tell you with all honesty that the devs "are aware of the situation & are diligently working on" a solution. Once the cause is recognized & is corrected steps will take place. It could be a simple update through the UI or even an entirely new bug fix build might be rolled-out soon. Sorry for the inconvenience this is causing anyone. Regards, Ritchie...
  24. Another thing that you could do is see if you have any bad sectors on your Hard Drive. The easiest way to do this is by using DOS commands. Here's how. First close any open programs (including the browser you're using right now, so write these instructions down if need be) including any non-essential third-party start-up programs. Type cmd in the search bar and click on the little cmd icon, this will open a small DOS window -> exactly type chkdsk and press Enter. This will launch the Windows Check Disk Utility that will search your drive for any errors & even attempt repairs if possible. If chkdsk does discover any bad sectors that can't be repaired that doesn't usually bode well for the the reliability and/or overall health of the drive itself.
  25. This is a recurring issue that some users of Win 10 are seeing. The devs are now very aware of this issue and are working to resolve the excessive CPU usage. I'm sure a new bug fix build will be rolled-out soon that will address this. Sorry for any inconvenience this is causing.
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