
plusman
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Windows Crashes During Install
plusman replied to jrm271's topic in Immunet Support (Issues/Defects)
jrm271: Thanks for the feedback. Looks like neither of us have had much luck with getting a response from Immunet. -
Windows Crashes During Install
plusman replied to jrm271's topic in Immunet Support (Issues/Defects)
I am having the same problem on a PC running XP SP3. Has this issue been resolved yet? I sent a report (with log file as suggested in last post) to Immunet at end-December, but have not yet had any response. Many thanks in advance for help. -
plusman started following Blank Immunet Window Opens After Bootup, Windows Crashes During Install, No Response From Immunet Support and and 1 other
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Has anybody received responses from emails sent to Immunet Support? I've had a couple of issues with upgrading to the latest version of Immunet and I've created support cases for them, but aside from an automated response giving me a case number, I've had no response. Has anybody else has this problem? For info the problems I am having are: 1. I have been running Immunet 3.0 successfully on my PC for some time; however I have been unable to update it to the latest 3.05 version, as each time it tries to update I get the BSOD. I tried updating from within Immunet a number of times - all failed. I then deleted Immunet, downloaded the installer from your website and tried to reinstall - again failure (and I am now without Immunet on my system) This is occuring on a PC running XP SP3 32-bit. 2. On my other PC running Windows 7 64-bit, Immunet is running OK, but each time I boot up my PC, Immunet opens in a window complete with a dialog box that asks me to login. I input my email and password and select login - and nothing happens. The dialog box remains open until I explicitly close it. I did not have this problem with the previous version (it just opened silently in the background).
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Agent.exe Uses Up To 100% Cpu
plusman replied to plusman's topic in Immunet Support (Issues/Defects)
RobT, Thanks for the info. Since turning off ClamAV I haven't had the problem, so may wait until the final release before I update from the current version. Cheers -
Agent.exe Uses Up To 100% Cpu
plusman replied to plusman's topic in Immunet Support (Issues/Defects)
Many thanks for the suggestions. Turning off the ClamAV engine seems to have solved the problem. CPU usage has returned to normal levels. The issue I noticed with the 100% CPU usage was that it wasn't just at boot-up; it continued even hours later when I was trying to use the PC (especially during downloading) making the PC almost unusable. Is it a bug in ths latest release? Many thanks for your help and with solving the problem -
I've noticed a problem which I believe is associated with the latest version of Immunet. When I try and download any type of file (e.g. a bittorrent using Vuze, or a podcast using iTunes) I find that my CPU load goes to 100% and that the process most of the CPU is agent.exe. As a result my PC becomes virtually unusable until the download is completed (which takes a lot longer due to the 100% CPU load). The only agent.exe file I can find on my PC appears to associated with Immunet 3.0. Can you please advise how I can stop this 100% usage? I am running XP Home SP3, and also have Comodo Firewall and Avast AV (v6) installed. Also, I notice on booting up my PC that there is a small window (like a web or dialog box) open with Immunet as the header, but otherwise blank. It remains there until I physically close it. Many thansk ina dvance for the help.
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Since I upgraded to the latest version of Immunet, I now get a blank window opening up (with the Immunet logo in the title bar) every time I boot up my PC. It's not a big issue as I just have to click on the "close" box to remove it, but it wasn't there in previous versions, and doesn't seem to be doing anything - it's just blank. Is there any way in which I can stop it from appearing? Cheers
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Many thanks for your help.
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Since upgrading to the latest version of Immunet I seem to be getting a number of possible false positives related to Avast antivirus files. The files are .tmp files found in C:\windows\temp\avast\ and have files names like unp***.tmp where *** is a multi-digit number such as: unp10320175.tmp or unp192631802.tmp. It is either coming up with a "quarantine failed" error or "quarantine successful" error and indicates that it is a "Clam.trojan.FakeAV-393" file. Are these false positives or true malware? If false, should I just let Immunet continue to quarantine or should I restore? Cheers