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Everything posted by dp0mu8zgxl

  1. Would YOU have the confidence to use or otherwise trust an anti-virus, anti-malware or rootkit detection tool that is no longer current or being developed? Consider your answer against the arrival of the next new or amended zero day exploit! Even against the apparently tricky GameOverZeus thing being promised to hit us all in less than two weeks? Two weeks being the assessed time that the authors are likely to take to renew all the stuff the whatever hats took down so very recently.
  2. Do you mean Development (new/amendments) Support will end very shortly or do you mean that Technical (problems/issues) Support will end very shortly? Assuming you meant the former then the remaining (apparently approximately three million) group of IP3 users will be using or saddled with a non-updated security product that is mothballed. Effectively frozen in time or sealed in aspic - never improved and never ever likely to be properly patched!? Now, do we know a story about that one children? ...think Microsoft XP. I purchased the full 2yr/3pcs package a mere two weeks ago so I am considering whether Cisco/Immunet Plus 3 are likely to honour their apparent 30days cancel promise. To whose email address would I or do I address this?
  3. My thinking EXACTLY. Nothing to do with my license key, either machine or their different mechanisms used to get on-line. So you have an internal comms or updating issue within your own (cloudy?) mechanisms - again nothing to do with me or my stuff here. Agreed. As above. Yes, that's obvious too;-) That doesn't stop it being a bug (in your internal mechanisms). Flawed logic (about the relationship with my updating). I only look at the Immunet panel (and therefore observe the '0' threat scenario) when I manually update. That does not mean it only happens when I'm updating Immunet. Anyway I'm watching the squid log tail (which shows your stuff phoning home for the gzip files) and after all that is done and finished I've still seen the questionably erroneous "0 threats)... So, nothing to do with me, my stuff or anything here. I just happen to be the only one who has observed the issue AND taken the trouble to report it to you (eg for resolution). I'm assuming that everyone sees the same threat counter... So just put in a tiny programme loop that flags when the threat counter shows as being zero and then tally that with the logs of your errant internal inter-communications that precipitates the comms outage? The screenshots just show "0 threats" and they're not important unless you just don't believe me... Bluntly, my very basic problem is getting Immunet's prompt attention the second I see the issue in front of me. So that, presumably, you can then see the common indication that I presume is shown to everybody. Slightly amazed that I'm the ONLY one out of your apparent three million plus sites protected that has ever observed this issue. I repeat my earlier recommendation that you write that tiny programme loop and so get to spot it yourselves;-) The issue is not ON my stuff or even happening HERE, it's on your stuff and happening over there. IOW my logs are irrelevant. You need to check YOUR cloudy logs!? Meanwhile my license needed renewing. This has already been done and, this time, it's on a two year period for 3 machines. My tablet's licensed Immunet Plus uses a different hookup to the internet - as earlier emphasized - and this mechanism is TOTALLY different to that of the workstation's access via its very protective server and router. The tablet still sees the "0 threats" issue though the timings seem slightly different - probably due to the ISP's network and/or proxy etc etc. The main point: it's on your stuff and in your area... My uncle died a few days ago. I have been unexpectedly roped in as the only surviving Executor named on the Will. I am on the road shortly and expect to be otherwise engaged away from site for some time. I'd like to think, by the time I return, that you might've isolated your stuff's comms issue, fixed its repercussions (the "0 threats" irregularity) and had it all wrapped up invisibly to all of us users/customers...
  4. My tablet (on a separate cellular data connection) is now showing "0 threats" and is currently about 60% of its way through downloading the files necessary to protect against ..."0 threats". Has it gone mad, is my eyesight up the pole or possibly... do you have a bug? The workstation is on a broadband connection but is on the same 3 machine license. Currently neither machine is showing the "same" threat count. (2014-05-19 1704hrs local)
  5. A screenshot was taken to corroborate. Now showing "74,782,614 threats" (2014-05-19 1652hrs local) Any idea when it'll ever make up its mind?
  6. "0 threats" showing ...once again:-) Has been for at least the last 5mins. (2014-05-19 1646hrs local)
  7. Real time report: Tablet running rootkit scan OK after downloading updates/definitions. Rotating header banner now showing ~72million threats OK. Well... I tried to help you isolate the issue... Now it's back to a none issue again. Am on some travels shortly, there may be a delay if you need any more data.
  8. PostEdit: photo of the tablet's screen :: @1836hrs local it's still downloading (slowly) but with "0" threats :: @1842hrs local it's now at 92% downloaded but now showing the ~72million threats !? (removed picture as everything is just too slow and the forum code has error reports PostEdit: errors from forum code Warning: Illegal string offset 'edit_post' in /home/immunetc/public_html/admin/applications/forums/sources/classes/post/classPost.php on line 2437 Warning: Illegal string offset 'edit_post' in /home/immunetc/public_html/admin/applications/forums/sources/classes/post/classPost.php on line 2214
  9. Happening again ("0" threats) RIGHT NOW on my tablet connected via cell phone. Workstation connected by broadband is showing OK.
  10. FAQ was useful - I had Immunet32137 port redirecting ONLY UDP but have now amended that to ONLY TCP. Normally I do NOT specifically redirect 443, have now set up a (?temporary?) port redirect Immunet443 for ONLY TCP. Once again these are relevant only to the server/workstation, the tablet would've been and still is unaffected. Almost all clouds are 'filtered' source incoming. This does not usually affect our own masquerading (going out from here returning similarly). So, if your stuff attempts things the other way around then it will fail. In conclusion: Ports you nominate are opened, everything else is likely closed. The explanation of your posting limitations was also helpful and I fully understand. You will likely understand the necessarily severe limitations we put on what clouds can see of us;-)
  11. BTW the custom filter sets are based on the server/workstation, they do not affect the tablet, hence the confirmation that I tried using and seeing this issue on the bare tablet hooked up to the router. The router has filters, yes, but none are 'custom' they are just the ones routinely available to each and anyone using a business class router and your Immunet Plus 3. Whereas the filters in the server protecting the workstation are, yes, 'custom';~) I've only 10 more posts 'available' to me on this forum... Is this level of forum limitation appropriate for me? Am I deemed to be SO unsafe? And it's now 1am ...well past my bedtime.
  12. >>If it's not too large you could archive the file as a zip file and upload... Done. >>Since you mentioned you do have custom filter sets in place I'm wondering if that is indeed the cause of the intermittent loss of the cloud connections. That's why I'm taking the trouble to post this thread:-)
  13. Earlier I took the trouble to run the squid log back to around the time of the anomaly (4pm-ish) and saved it out as plain text. Suggest I email the file to someone - who? Probably not something you (or I) want blathered all over the internet.
  14. @rsmith: The service was stopped and started successfully. During the stop the SCAN NOW and the SETTINGS header bar background colour went from a normal default dark blue to a mid grey colour. The OS also complained about the sudden lack of antivirus protection in a tasktray popup. I think the protected/threats poll stopped but I cannot remember specifically. The protected/threats polling seemed to take its time restarting AFTER the properly coloured headers reappeared but I saw no other popup appear.
  15. @rsmith: standby - I've some things to shut down and otherwise do, it's midnight here, back in 5mins.
  16. [our posts crossed] I've been using it for years as well - also back in beta days. Never seen this before now. I thought the screensave was the best way too. If it were a glitch it still needs explaining... My workstation connects through a server to the router whereas the tablet is hooked up straight to the router. Yet BOTH showed the same zero presentations despite differing filtration arrangements. My server uses particularly severe filters (I wrote some of them) but even the router's settings could have an effect on Immunet's ability to utilise the various cloud connections that I have seen Immunet opting for and switching to... My point being whilst your use of various clouds unspecified is hardly tactile in the military sense it does make things difficult here trying to ensure your stuff stays hooked up/in whilst dropping virtually everything else ...if you get my drift. Put another way more pointedly I have no way of knowing whether our filters REALLY ARE stopping Immunet seeing its database of threats and thereby your code factually pointing out an actual sum total of threats protected against as really being zero. Have I made this clear because in that scenario this really is not a 'glitch', it's a disaster. The HOW of the calculated data might lend an angle on the WHY this occurred.
  17. It returned to zero a little after my second post but I assumed somebody was working on it and left things at that. I also had checked on the tablet and it too back then was showing zero, so I felt the issue ought to be real appearing as it was on two devices. The timeslot is or was within 5-10mins or so of the report hitting your forum, ditto that for the image. Certainly glad I took a screenshot image for you... In case of disbelief, if there is a repetition of this issue seen here, is there any other internal way pertinet to Immunet you could recommend that I use to record or otherwise validate the errant value seen here? Other than a straightforward screenshot? Nearing 2.17am local here and, yes, your stuff is 'currently' showing 71,872,891 threats which is a slightly better boast than apparently 'protecting' against zero threats;~) In my book, having seen it with my own eyes, this is NOT a glitch. If it's just cosmetic then it marks the software down in credibility levels. However if it is actually real then the value of the software is no better than trusting a/v protection to plain old luck. Trust is at issue, I'm surprised that you are apparently less concerned. If your software takes the trouble to highlight/advertise the numbers of threats protected against then, to be credible, it should be seen to be worthy of that trust and consequential belief. As a matter of curiosity by what mechanism is that 'protected against' value calculated, authenticated or audited?
  18. Phew, panic over. It's back to the normal 71 million threats. Did someone kick the tyres or something;~) Oh dear, it's just gone back to zero again... Metering problem?
  19. The revolving banner line boasting about the 3million plus customers protected from x threats is now citing a threats counter of zero! Did you run out of displayable numbers (viz US debt bean counter)? Or is it for real? There's still 35 days left being cited on my 3 computer license. Update requests stilling running and rolling on both of the two (out of 3) machines so loaded. Puzzling. [ Immunet Plus ]
  20. Another one who mixes up the idea of activations and reloads:-) I too was concerned last year about the apparent 'inactivity' possibly indicating a tailing off of 'development'. As a precaution I purchased only a single year's worth license (up to 3 machines). However, in less than 40 days, THIS time around I expect to be re-purchasing a full 2 years' worth (up to 3 machines). Immunet Plus v3 has done a FINE JOB hereabouts except for this recurring license/validation issue against which I have filed a Feature Request in the Ideas forum.
  21. I considered filing this as a bug but thought that Immunet would more likely see it as feature request. Parsing the equipment's MAC would be a more reliable method than ticking off honest users who assiduously keep within their LICENSED MACHINE quotas but apparently infringe what is apparently a simplistic database use lookup leading to an otherwise baffling loss of purchased functionality.
  22. Unbelievable! I mean that in a nice way. Spot on. This is the first forum ever to NOT automatically subscribe me to a thread that I had started... I query the initiating logic but now it is pointed out I get it. Why would someone launch a topic/thread but distance themselves from any responses? I have trouble grasping that concept ...hence completely missing it. So, after all these days I have now specifically opted in to receiving responses to my launching post. Of course that still doesn't specifically ensure I'll receive any emails - time will tell... PostEdit: have now amended the control panel (from not to follow) over to auto follow
  23. >>The best way to go about that is to email support@immunet.com Noted. Still not receiving any forum notifications. Does the forum send any such out? If so could you get the MTA's IP address to me by some private forum mail mechanism or something? I've whitelisted everything I know of for immunet but its all presumably being blocked by an over-wide filter. The only thing that IS getting delivered is or was the forum id and password MTA, so if necessary then please use your MOD rights to get me the missing IP address:-)
  24. Can I file a bug, that license validation should parse the MAC and not be a simplistic use database lookup?
  25. MOD: Thank you for doing the right thing.
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