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bcouncil

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Everything posted by bcouncil

  1. Hello, Have you been contacted with a request to send us a support package so that we can investigate further? If not, would you please PM me. Thank you, Christine
  2. Hello, If you're still experiencing issues, can you please PM so that I can get more information on your issue to submit to the research team? -Christine
  3. Hi There, Can you please PM so that I can get more information on your issue to submit to the research team? Thanks, -Christine
  4. Hi Everyone, If you're still experiencing this issue please send me a PM so that I can send you additional Instructions. -Christine
  5. Hi Everyone, If you're still experiencing this issue please send me a PM so that I can send you additional Instructions. -Christine
  6. Hello, Can you please PM me so that I can get more information? Christine
  7. Hi all, I've had this tucked away in the announcement section but I'm posting again here to ensure that everyone views it. If you are having trouble uninstalling Immunet 6.0.6 can you please follow the instructions below then confirm your windows version along with if it was successful? Thank you! -Christine "If you are experiencing Windows 10 issues and are unable to uninstall Immunet please follow the instructions below. While holding the shift key on your keyboard click start-> power -> restart (you can let go of shift now) Windows will reboot into a troubleshooting wizard, click troubleshoot -> advanced options -> start-up settings -> restart The computer will reboot into a startup settings wizard, press 4 or F4 to boot into safe mode Once the computer finishes booting into safe mode, login, then click start-> settings -> Apps-> Immunet -> uninstall-> uninstall The immunet uninstall wizard will start -> next -> close -> Click No to the question about if you plan on re-installing immunet ) (we do hope you will give immunet another Try once we are fully compatible with the fall creators update, but for now we need to ensure immunet is fully uninstalled) -> Yes (this last yes will reboot your machine out of safe mode back into normal mode.)"
  8. Hello everyone, If you're experiencing difficulties uninstalling Immunet please visit the forum announcement under Windows 10 Incompatibility found at http://support.immunet.com/index.php?/topic/3418-immunet-606-windows-10-compatibility/ for instructions on removing. Thanks, -Christine
  9. All, For those experiencing difficulty uninstalling Immunet please visit http://support.immunet.com/index.php?/topic/3418-immunet-606-windows-10-compatibility/ step-by-step removal directions. -Christine
  10. Additionally, if you are experiencing Windows 10 issues and are unable to uninstall Immunet please follow the instructions below. While holding the shift key on your keyboard click start-> power -> restart (you can let go of shift now) Windows will reboot into a troubleshooting wizard, click troubleshoot -> advanced options -> start-up settings -> restart The computer will reboot into a startup settings wizard, press 4 or F4 to boot into safe mode Once the computer finishes booting into safe mode, login, then click start-> settings -> Apps-> Immunet -> uninstall-> uninstall The immunet uninstall wizard will start -> next -> close -> Click No to the question about if you plan on re-installing immunet ) (we do hope you will give immunet another Try once we are fully compatible with the fall creators update, but for now we need to ensure immunet is fully uninstalled) -> Yes (this last yes will reboot your machine out of safe mode back into normal mode.) -Christine
  11. Hello, Can you please send me a DM so that we can get more information from you. -Christine
  12. Immunet Community Members, At this time, Windows 10 is currently not compatible with our latest version of Immunet. Please do not install Immunet with this OS. We've updated the System Requirements section of http://www.immunet.com/index to include this information. We're currently working to resolve the known issues associated with this incompatibility for the next release, which hasn't received a definitive release date at this time. In the meantime, we're asking users to please generate a support dump to submit to support@immunet.com and uninstall Immunet until we've released a fix. We apologize for any inconvenience and greatly appreciate your patience as we continue to work diligently on a resolution. Thank you, Christine
  13. Hi Everyone, I've had a few people reach out to me directly about this issue. Thank you! This is now a known issue that I've passed along to our research team this week. As soon as I have an update on the resolution time, I'll provide it here. Please continue to leave your comments. I'll check this forum daily so I can pass along as many details as possible. Best Wishes! Christine
  14. Hello everyone, I've been notified that the community stats bug has been fixed. As for a brief explanation, our backend processes for gathering current user and virus count totals were broken and left us with no data to display. Most affected users were likely still connected to the cloud. Additionally, since Immunet 6 we’ve been enabling our offline antivirus clamAV engine by default which would have protected users even if the cloud couldn’t be reached. Please PM me if you find that this issue is still unresolved in your particular case. Thanks for your patience everyone! -Christine
  15. Hi Everyone, If you're still experiencing this issue, please personal message me so that I can request more information from you. Thanks! Christine
  16. Hi, I didn't notice an attachment. Can you please re-post it? Also, I've sent you a PM to get additional information. Thank you, - Christine
  17. Hello, I've forwarded your inquiry to our research team for further investigation. I'll follow up once I have more information. Christine
  18. Hello, I've received word back that Immunet cannot be used for commercial purposes. -Christine
  19. Hello, I'm not 100% certain on this either. I've forwarded this for further information and will reach out once I have it. -Christine
  20. Hello, We appreciate your feedback on how we can improve Immunet for future users. I'll be sure to forward this to the research engineering team. -Christine
  21. Hi, Could you please PM me if you're still interested in resolving your issue? I couldn't find any additional communication from you recently in our support inbox, but we're happy to further look into your issue. -Christine
  22. Hi all, If you are still having the above listed issues as of today, can you please send me a personal message so that we can further look into your issue. Thanks! Christine
  23. We will no longer be accepting false positives at support@immunet.com. To submit a false positive for Immunet please visit: http://www.immunet.com/false_positive -Immunet Support team
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