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rjsiii

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rjsiii last won the day on December 14 2012

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About rjsiii

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  1. Hi folks, This isn't exactly a report of a false positive in Immunet, but I wasn't sure where else to post it. I've received two notices of detections by Microsoft Security Essentials within Immunet's directory tree in the past few weeks. These were detected as Win32/Pameseg.BJfile:C:\Program Files\Immunet Protect\clamav\temp\clamtmp\00000002.tmp file:C:\Program Files\Immunet Protect\clamav\temp\clamtmp\clamav-61bb09a9436883b8fdfacfc58d101edb and These were detected as Win32/Pameseg.AL file:C:\Program Files\Immunet Protect\clamav\temp\clamtmp\0000001e.tmp file:C:\Program Files\Immunet Protect\clamav\temp\clamtmp\00000020.tmp file:C:\Program Files\Immunet Protect\clamav\temp\clamtmp\clamav-5f2b34ccc7821c0e18e68e43f030e656 file:C:\Program Files\Immunet Protect\clamav\temp\clamtmp\clamav-90dd4c3cf3607a7f705ffaa9a9eb2126 What is the clamac/temp/clamtmp directory used for? Signature updates? Thanks, Bob Stratton
  2. Thanks for your note. I know they don't have to be the same credentials, and sent in a mail message with output from the debug tool as well (as instructed in the "sticky messages" at the top of the forum). I suspect it's probably simply due to the fact that I was a ridiculously early user. I'm confident they'll sort it out. They're a capable and competent group, which is why I use the product and tell my friends about it.
  3. Hello, I've had a problem for quite some time. I was hoping the upgrade to Immunet 3.0 might have mitigated it, but it's still happening. When I try to log into "My Community" no credentials are accepted. Figuring I had forgotten my password, I clicked "Recover My Password" under the "More things you can do" area of the UI. I type in a known-good email address (and the one under which the software was registered), click "Recover" and receive the message "An unexpected failure has occurred." This is consistently reproducible. I suspect it's a database problem of some sort on the back end as it seems to happen with every installation of Immunet that I have. Please let me know if you need any additional information. Thank you for your help.
  4. Hello folks, I recently went to try out the Miro (formerly Democracy Player) multiplatform media manager/player under Windows 7. During the install, Immunet 3.0 quarantined the file zugo-silent.exe after detecting it as W32.Searchbar. The authors of Miro are upfront that they'd like people to install their bing searchbar as they're a non-profit and want the revenue. I said "no" to the prompts, but it seems zugo-silent installs anyway. I did see one thread on the AVG boards to the effect that Miro is using zugo-silent in some capacity as a part of their installer/update system. Was this a heuristic detection based on something installing a browser helper object, or is this company (Zugo) known to be producing malware? The file is still in quarantine, please let me know if you need it. Thanks!
  5. I suspect I'm having the same problem. I can't log into "My community" from the main user interface, and when I attempt to recover the password I receive "An unknown error has occurred." Please let me know what information you need to debug this. Thanks!
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