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Wookiee

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Everything posted by Wookiee

  1. It might be the Language set for Windows causing the issue for the notification box. As far as deleting, you should be able to select the files you want to delete, and hitting the delete button.- Are you not able to select multiple files?
  2. I am going to say, since this is Immunet's forum, that Immunet is the best. But if anyone has suggestions to Immunet, let us know and we can try to accommodate.
  3. Actually, change your "view by" to "Quarantined file history" and see if they appear there instead. I notice you currently are sitting on "default"
  4. So, the system crashed? Do you see any errors in the logs or anything of that? Can you send me a support log Generate a support package for this issue. To do this, go to start menu, immunet folder, support diagnostic tool. This will generate a .7z file on your desktop that contains some helpful logs that we can hopefully use to get more information on your issue. Once this is done, let me know- and I can send you a link to upload it
  5. I sent you a private message with the information.
  6. Nothing was changed in the last few days. We do not push new features or anything like that. We release new install files with new features when the time comes. The only updates that should of happened are signature (detection), which won't do anything with the driver. I can send you a message to send me a support log. But the error you previously wrote, means that there is either a file missing, or maybe that file is corrupt, or removed.
  7. Typically, it can't connect to the driver file and or can't find it. Rebooting sometimes helps, but if the file is "gone" it could of been removed by the other anti-virus which isn't uncommon. I would try to write an exception path for the antivurses and when immunet is installed an an exception for Web Plesk as well. I would uninstall it, and reinstall in safe mode if possible. Add the exception paths, and then reboot and see if that fixes it.
  8. I will also say, we don't officially support VPS as of today, but in theory it should work. From the messages in the logs you sent, it looks like a bad install. Either something removed the file(s), or they weren't extracted correctly during install.
  9. Are you installing this with admin access? Do you have any software for "speeding up your computer" or any other anti-virus software programs on this machine. Just so you know, Immunet is for at home use only, and is not to be used in a corporate environment.
  10. That's odd. Can you provide the download link to the Process hacker, and I will run some tests and see "what happens" As far as the crash, what kind of specs do you have on the box? Any other anti-virus software on the box or just Immunet? Can you run a support debug so I can review it?
  11. Hopefully that works for you and if you have any questions about the Immunet installer, let me know !
  12. Actually, @JScott, I talked to some dev's and IF the drive is connected via a USB, then it's considered local and should be able to be scanned. IF this is a VM, with a shared drive or a network drive that you are trying to scan,- then this will not work since this is not the enterprise version of the software.
  13. I would say, if you really want to use command line tool(s), you could checkout ClamAV for some of your needs (depending on what you are doing) Immunet does use that engine as well. Though, Ritchie is correct with his previous response.
  14. Thank you all for the information, if anyone can provide more information on it. That would be great. Specific to operating system? how much RAM you have operating on that system? Do you have OTHER anti-virus software(s) installed on the same machine?
  15. Not a problem ! We will look into it and see why / what is going on
  16. you mentioned clamav, detecting it. If that is the case, you can also submit it https://www.clamav.net/reports/fp
  17. Thanks for the info, i'll review the file and see what's going on
  18. Also, what is your operating system
  19. Hey, What are your system specs. I will send you a message on where to upload the support zip to. Are you scanning tons of directories? whole machine? Does this happen at specific times, during scans or in general high CPU?
  20. Forums are completely operational at this point !
  21. Right now, there is no 'set date' at the moment. The Devs are working on the next version, and are working pretty hard. I can discuss with them what they plan on adding into the release, and if there will be a hard set date in the near future. Though, as of right now- It seems open-ended with a hard set date. When everything is tested out, and looks good- will probably be when it is released.
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