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Everything posted by Wookiee

  1. Yes, it will have the same level of protection
  2. Immunet is undergoing major changes. For a long time, the AMP infrastructure and Immunet infrastructure have been the same. But, we are changing that now to separate the customers of AMP and Immunet into their own cloud infrastructures. As of right now, any Immunet user who is not on version 6.2.0 is on the old infrastructure and will need to upgrade to the latest version as soon as possible. We plan on decommissioning the old infrastructure (that means any versions prior to 6.2.0) on Feb. 4, 2019. What does this mean? This means that all users who aren’t already, need to be on version 6.2.0. If you are on 6.2.0 now, you will not see any changes and do not need to worry. If you are on the older version, you need to upgrade immediately. If you do not upgrade before Feb. 4, you may experience service interruptions and may not be able to upgrade Immunet or receive protection. What happens if you do not upgrade before the decommission? You will need to uninstall and reinstall the software once the old infrastructure is decommissioned. We urge everyone on a version prior to 6.2.0 to upgrade Immediately. If you have any questions or concerns, please contact us via the support forums or posting below.
  3. 1) a screenshot of the message. Immunet hasn't been called agent.exe for many years so I'm curious where/ under what conditions he’s seeing a agent.exe message. 2) s what version of immunet they have installed 3) What operating system are they running? 4) if they you are logged on as the administrator or not.
  4. i mean, it's not hindering your ability to use your computer- and it is being worked on.
  5. also, make sure you run the commands as an admin. Or, it won't work.
  6. You can open up command prompt as admin and run a "net stop <servicename>" then "net start <servicename> you can do a "net start" to see what is currently running. You can also just reboot and it should start the service again. Not sure why you got that error, maybe lack of internet connection or something like that.
  7. The Dev's are aware and are looking into the notifications, as far as the gaming mode setting- i'll check into it
  8. Let me know if you still need assistance, at least- on the Immunet side of things!
  9. we are working on a fix, there is no ETA on it as of right now
  10. It's very possible a firewall could be blocking the upgrade, or anything of the sort. You might need to write an 'exception' rule in the MS firewall, or softwares that could block the upgrade.
  11. Do you have internet access? and admin privs? Have you tried safemode with networking to see if that works? You could, instead of doing an upgrade. Do a new install- To do that, you could go to the immunet website (immunet.com), and download the latest version. Make sure you uninstall the previous version first.
  12. the notifications will be fixed, as it is reported to dev as an issue
  13. We are aware of the issue and will be working towards a fix. Though, as of right now- I have no ETA
  14. the quarantine should load if any files are in the quarantine section, you just are not notified when that happens if the setting is on 'ask me'
  15. Can you send me a screenshot of what you are seeing?
  16. Indeed, Dev has been notified and are trying to research why it isn't working.
  17. I am not sure what you mean by "Chinese system alarm window." There is an issue with the notifications with Immunet, that we are looking at and researching why it broke. Mostly, for pop ups on quarantining files etc
  18. Yes, the bug was submitted to dev and I can reproduce it.
  19. It was never not safe. You can upgrade. Cloud issues that reported '0 people protected' is fixed.
  20. probably the same file that comes with ClamAV, but you can run a SHA256 against it and upload it to virus total to verify We don't package viruses with our software, I promise
  21. Other anti-virus softwares can flag files of other anti-virus programs as viruses. You can upload the file in question to virustotal (or use a SHA) to verify it
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