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Chame last won the day on June 22 2019

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About Chame

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  1. Problem solved. I used Immunet installer (found in the \Temp folder) in a Windows 10 virtual machine, then I monitored the uninstaller process handlers while I used Revo Uninstaller. Then I erased (on my real, affected PC) all of the files the Uninstaller modified/erased (Cleanup agent included) and that Revo had to erase too (I used a Linux LiveCD as some files/registry entries were blocked). It looks like Immunet uses Cisco's AMP, (Self Protect, Policy files...) and all of those files are kind of hidden and well protected. After all that was done, Immunet installed correctly. If someone's having this problem, please don't do as I did, as this process is very, very risky and Windows will most certainly get damaged. Just disable your antivirus before installing KB4503293 update. It seems like this problem could happen with any antivirus, but Immunet has no Removal Tool and so the only fix is to reinstall (a system restore point won't do the trick) Windows. Anyway, this is a really unique problem so I don't think someone will ever run into this issue where Windows removes Immunet files (and uninstallers). Still, Cisco should offer a Removal Tool to avoid these situations. Thanks for all the help you've given to me, ritchie58.
  2. Thanks for the help, but Revo Uninstaller didn't work. Immunet is not appearing in the list and I can't use the Hunter mode as there's no GUI left to scan. The only trace I can find of Immunet is in startup programs, "Ipnet" (but that file is not present in the system anymore). And the same thing's happening in Safe Mode. I guess the only option left is to reinstall Windows, but if you have any more ideas, i'd love to try them. Here's the installer log: https://pastebin.com/2v9YfEGp
  3. The update was Windows 10 1903 June 11, 2019 KB4503293 . But since my first post some computers here (with Immunet installed) have updated and are experiencing no problems. That makes me believe that something went wrong while updating the affected computer, and that's what caused the problem. I reported the problem to Microsoft. Anyway, I'd like to know if there's a way to remove all of Immunet files as I can't reinstall Windows right now and I want to keep using Immunet in the PC. Thanks.
  4. I've been using Immunet for quite some time, but after a Windows 10 updated today, Immunet vanished from my computer. The Immunet Program Files folder is not there anymore, and I can't install it again because I keep getting this error: "Unable to stop the agent at this time. You will have to reboot your machine...". After a quick check, I saw that Windows thinks Immunet's working (because Windows Antivirus can't be enabled), and there are services related to the program. I already tried restarting the computer, erasing all the Immunet files from the registry, all the processes, all of the drivers (In the System32\Drivers folder). But the problem persists. The installer displays "Found Version 0. Upgrading to", and some lines later it stops at "Added RunOnce Key". Is there any way to manually remove Immunet?, Am I missing something? EDIT1: The uninstaller was not present after the Update too. Thanks for taking the time to read
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