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Found 2 results

  1. Hi all. I've made a research for this topic, found some similar, but can't get a solution. I have a dev environment (win 2012 server) and some dlls used to compile my codes were quarantined. Then I opened the console and tried to restore the files from the quarantined list, but I got this message: File could not be restored. CHeck to see if Agent is online. Please contact support@immunet.com. So, there is no file called agent.exe or something like that. The Immunet service is up and running. Do you how can I restore these files? thanks.
  2. Hi Immunet team, Installed just the other day, and Immunet quarantined two files: cevakrnl.rv0.upack cevakrnl.rv0.rpack Both were from my Bitdefender folder, as per screenshot. A pop up alert from Immunet described the files as: Clam.Win.Trojan.Perelett-1 I contacted Bitdefender (with screenshot) and they said was most probably a false positive, to restore the files, then send them a copy of the restored files for confirmation. However when I tried to restore the files there was an error notice, saying restore failed. Tried a reboot but that made it worse, with the Restore option disappearing entirely from the Quarantine interface. Is there another way to access and restore the files? thanks!
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