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Hi, **UPDATED** Sorry for creating a duplicate submission on this matter. I submitted this inquiry before I created an account. Did not see the existing thread on this topic until after my account was created. *************************** The "Cloud Stats" indicator at the top of the Immunet application shows "0 people protected from 0 threats" (see attached screenshot). I tried uninstalling and reinstalling the program, but nothing changed. How do I correct this?
Since the update to 22.214.171.12438 the cloud Status has been 0 people protected from 0 threats. I have done a clean install several times and nothing. This is my sysinfo32 output if it helps OS Name Microsoft Windows 10 Pro Version 10.0.16299 Build 16299 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-LSFJF0J System Manufacturer To Be Filled By O.E.M. System Model To Be Filled By O.E.M. System Type x64-based PC System SKU To Be Filled By O.E.M. Processor Intel® Core i5-4670K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. P1.70, 5/14/2015 SMBIOS Version 2.7 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer ASRock BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Desktop Secure Boot State Off PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "10.0.16299.192" User Name DESKTOP-LSFJF0J\lathe Time Zone Hawaiian Standard Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.9 GB Available Physical Memory 27.3 GB Total Virtual Memory 36.7 GB Available Virtual Memory 31.5 GB Page File Space 4.75 GB Page File C:\pagefile.sys Virtualization-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable A hypervisor has been detected. Features required for Hyper-V will not be displayed.