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Found 2 results

  1. I ran a scan. Immunet quarantined ~80 files. I believe ~70 of them were false positives. I want to restore them. I have already tried the restore functionality in the GUI. It fails with the message "File Could Not Be Restored. Check to see if Agent is online. Please Contact support@immunet.com." on most of the restores. Some restores did succeed. I can get most of the files from the original source but there are ~5 that I can't get elsewhere and do need to be restored. I have searched around these forums and have found others reporting similar issues. One observation that I made that I don't see anyone else making is there is no file called agent.exe anywhere on my system. Where is that file supposed to reside? The GUI seems fine. Doesn't complain about anything being broken. Most importantly for me, how do I restore those ~5 files I absolutely need restored? Is there a manual process? I see a bunch of files in C:\Program Files\Immunet\Quarantine. Are they encrypted somehow? How to decrypt them? Thanks.
  2. Hello everyone, I am using Immunet 5.03.10301 on a Windows 2008 R2 server running Exchange 2010. I ran fine on Immunet 2 for over a year, then upgraded to In response to searching I did for a related problem with not being able to quarantine files (see my post dated yesterday in the Malware Detections section), I uninstalled Immunet, selecting No on preserving settings and data per posts from people with similar scanning issues. I reinstalled it using the standard settings. Today, people started having issues with their email. The problem seemed to be missing email transaction logs on the server, which was traced to Immunet's quarantine. Attempting to restore the files failed with the following message: Message from webpage: File Could Not Be Restored. Check to see if Agent is online. Please Contact support@immunet.com. Agent is online. Scouring the forums again, I ended up restarting the server. Email function is restored, but I'm concerned about Immunet trying to delete the logs again. This leads me to two questions: First, how can I set Immunet to ignore the log file locations? Second, should Immunet even be used with Microsoft Exchange? Any advice that could be given would be greatly appreciated. Thanks in advance, Michael
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