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kik

New Version Won't Update

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I have the new version and it was updated for about a week and now there is a yellow icon. On a manual update it attempts to load a "Byte code" and then indicates "unable to update". I have windows 7. When I first did the subscription there were no problems. I have the new 112 version. Please help!

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Hi,

 

Use Immunet Protect Fix Tool, choose number 2 and 6 (2- Clean History, 6- Last Updated Icon Always Displays "not Updated") and fix it.

 

Orlando

Thank you for your reply. I followed your instructions and the yellow icon is still present. I also attempted to clean the file history and it doesn't seem to be working. Is there anything else that can be done?

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Guest Orlando

If the problem is solved with normal procedure or if isn't solved, I'll tell you the response.

 

Orlando

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Orlando / Kik - this is the first I've heard of this particular issue. Feel free to ping support at immunet dot com if you don't have any success.

I pm'd Orlando but I'll mention that I have the paid #### subscription that has worked fine for approx. 1 week. The Immunet updater last icon now always reads "unable to install updates" and the last updated icon always displays "not updated" with the yellow ! I am connected and I am able to run all scans with no problems. Any additional help? I would prefer not to uninstall the Immunet program and lose my reg. #. Thank you.

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Hi Kik, can you post a screenshot of what your seeing when it attempts to load a byte code?

It indicates " byte code.cvd "

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It indicates " byte code.cvd "

Thank all of you for your help but unfortunately the last directions has not solved the problem. This is taking too much time and effort to fix. At this point I have to uninstall Immunet and utilize my McAfee security system. Fortunately, I only lost $30.00.

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Hi Bfisher, please ignore the date field - that's a known bug and will be fixed in 3.0.2.

 

However if "Update" icon is yellow with an exclamation mark (rather than green with a checkmark), this thread should fix your issue: http://forum.immunet.com/index.php?/topic/947-3016056-last-updated-icon-always-displays-not-updated/

 

Cool- thanks for the update, I missed that thread. As long as I'm protected, I'm happy :) Thanks again!

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Hi Kik, I don't know where your seeing the "byte code.cvd" error, hence why I asked for the screenshot.

 

Please email me at support at immunet dot com with the subject "For RobT: forum thread 5431" and if we can't solve your problem I'll see what I can do about getting you a refund.

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Hi Kik, I don't know where your seeing the "byte code.cvd" error, hence why I asked for the screenshot.

 

Please email me at support at immunet dot com with the subject "For RobT: forum thread 5431" and if we can't solve your problem I'll see what I can do about getting you a refund.

Thank you for understanding my certain lack of knowledge in these matters. And, thank you again for resolving this.

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