detourdave Posted April 28, 2011 Report Share Posted April 28, 2011 I recently ran a full scan. 18 hours and 26 minutes later (no log-off) I returned to find a big red X on the face of Immunet consule with the advisory DISCONNECTED. Immunet had only scanned 195,300 files and was still scanning; yet displayed advisory that SCAN COMPLETED - NO THREATS, etc. When I first got Immunet and ran full scans, approximately 1,500,000 files were scanned to completion. The full scans were done overnight - I think about 8 hours. I cannot call Support while I'm at work. I've tried contacting Support, via e-mail (yes I've paid the $19.95); but only get auto-replies acknowledging receipt of my e-mail and zero follow-up. I've uninstalled and re-installed - thankfully getting my license key reset thru this forum; but the problem remains. I'm hoping someone on this forum can offer some advice. TIA David Link to comment Share on other sites More sharing options...
Rob.T Posted April 29, 2011 Report Share Posted April 29, 2011 Hey Dave - I haven't gotten any support email requests from you. Can you email me at support at immunet dot com, with the subject line for "RobT - forum thread 1014", and attach your c:\program files\Immunet\local.xml to it and I will take a look and get back to you? Link to comment Share on other sites More sharing options...
detourdave Posted April 29, 2011 Author Report Share Posted April 29, 2011 Rob, I've sent you the e-mail with attachment. Thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.