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bfisher

Show Analyzer

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I tried submitting this via your website and both times got an error when I hit the submit button...

 

This program is used to analyze recorded TV shows and process commercials. Download is available here: http://www.dragonglobal.biz/download/files/ShowAnalyzerSuiteInstaller.msi (it's only about 17MB).

 

They have a posting on their forums that says that AV vendors are generating a false positive on it. I assume it's due to their registration key process?

 

< edit: I get the quarantine false positive when I install >

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Thanks bfisher, this is fixed now. The installer from the first like was ok, but the second did have a false positive in it, on SARegProxy.exe. Interestingly, nearly half of virus total's scanners see this file as a virus:

 

http://www.virustotal.com/file-scan/report.html?id=3d7c75298cb250da9a00cb1100639af61856b0977f8460e58e7bcb6fb62a7211-1303202142.

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I had issues trying to install it tonight - quarantines during the installation process. I went to Immunet and told it to "fix it" and it says it's running the latest virus update. Did I do something wrong or does it just take a while to get that update pushed out? Thanks!

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well... I rebooted and now Immunet says it's Disconnected (left status icon). I'll have to look into this closer tomorrow. I have to admit, I didn't notice if it was like that prior to my reboot or not. I assume it was fine prior because if I tried to update Immunet it would say I'm running the latest update, and now it doesn't.

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Hi Bfisher, so what's happening is that Immunet has cached the local detection for SARegProxy.exe as malicious, and rather than re-querying the Cloud it's using the cached lookup instead. The cache is supposed to expire after a day, at which point it will retry the querying the Cloud. I'm investigating this, but if you want to short cut it try this:

 

1) Open an elevated cmd prompt and run "net stop immunetprotect"

2) Delete c:\program files\immunet 3.0\history.db, cache.db, and historyex.db

3) run "net start immunetprotect" in your cmd prompt

4) Wait for a minute or so, you should get a baloon popup above the system tray saying Immunet is now connected to the cloud

5) Now try regestering show analyser and it shouldn't be detected again.

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Thanks Rob - I was able to get reconnected, however I still couldn't install the application. I couldn't tell what happened, I didn't see a quarantine message - but I'm remotely connected (I'm not at home) so maybe that wouldn't come through. I'll have to try again Friday when I get home. Thanks! Bruce

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Got home and tried installing. Before I installed, I made sure Immunet was running with the last virus updates. When I went to install, it quarantined the file and prevented installation. Maybe I'm doing something wrong? Thanks

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I finally got this installed - I had to turn Blocking Mode off in Immunet. It gave me 3 quarantine messages but appears to have installed properly... Not sure I did that right but I guess I'm up and working. Thanks.

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