sese Posted May 14, 2011 Report Share Posted May 14, 2011 Hi everyone, Can anyone help? Running windows 7 64x, just installed the program, cannot update the product, when I click the update button, also cannot connect to the community. Thanks sese Link to comment Share on other sites More sharing options...
sweidre Posted May 14, 2011 Report Share Posted May 14, 2011 Hi everyone, Can anyone help? Running windows 7 64x, just installed the program, cannot update the product, when I click the update button, also cannot connect to the community. Thanks sese Hi sese, Immunet administrators & moderators are working US Mountain Time Mon-Fri 9-5, so qualified assistance in this forum is hard to get during holidays. I suppose, that you have v. 3.0.1.6112!? Have you Immunet Free or Plus? In both cases, this shall first be checked: 1. Is the "service" = Immunet 3 (agent.exe) running? Its Status should be = Started and Startmethod = Automatic 2. Restart I have the Free version, that does not need any update of signature database! Bye for now, sweidre Link to comment Share on other sites More sharing options...
sese Posted May 14, 2011 Author Report Share Posted May 14, 2011 Hi sese, Immunet administrators & moderators are working US Mountain Time Mon-Fri 9-5, so qualified assistance in this forum is hard to get during holidays. I suppose, that you have v. 3.0.1.6112!? Have you Immunet Free or Plus? In both cases, this shall first be checked: 1. Is the "service" = Immunet 3 (agent.exe) running? Its Status should be = Started and Startmethod = Automatic 2. Restart I have the Free version, that does not need any update of signature database! Bye for now, sweidre Hi Sweidre, I have v 3.0.1.6112, it thye 14 day free trial, do know if service = immunet 3 (agent.exe) is running --- how do I find out ?? Appreciate your help : sese Link to comment Share on other sites More sharing options...
sweidre Posted May 14, 2011 Report Share Posted May 14, 2011 I have v 3.0.1.6112, it thye 14 day free trial, do know if service = immunet 3 (agent.exe) is running --- how do I find out ?? Appreciate your help : sese You write, that you have the 14 day free trial. This means, that you have gone for the PLUS version, that I do not know anything of. But I can help you with the services! If you do not have a shortcut anywhere to the "services", services can be found here: C:\Windows\System32\services.msc. (Here I advise you to place a shortcut to services on your desktop!) Anyhow click on "services.msc" and you'll get a window called "services".( I have a Swedish OS so maybe the expressions can be different.) In the window "Services" scroll down to the row "Immunet 3" (=agent.exe). Check that Status = Started and that StartMethod = Automatic. If not, you must do the folowing: Highlight the row "Immunet 3.0" and right-click with your mouse and select Properties at the bottom of the curtain memu. Now, you have the window "Properties" in front of you. Select StartMethod = "Automatic". If the service is not started click on button "Start". Start will be implemented during a few seconds. When finished, click on OK to save your settings. With those settings the service "agent.exe" will automatically start at every computer startup. Regarding further help with the PLUS version contact the admins RobT or Anthony during their workhours (US Mountain Time Mon-Fri 9-5). You can already now send a PM (private message) to RobT and/or Anthony. When they will visit this forum, they are immediately met with your prewritten PM, so it is likely, that they will take care of your issue prior to visit the rest of topics in the Forum. If you are lucky, some other members of the forum will help you already during the weekend, especially if they are familiar with the PLUS version. Cheers, sweidre Link to comment Share on other sites More sharing options...
Guest Orlando Posted May 15, 2011 Report Share Posted May 15, 2011 Hi, Use Immunet Protect Fix Tool. For fixing check the nubers: 1, 2, 6, 8. Orlando Link to comment Share on other sites More sharing options...
sese Posted May 15, 2011 Author Report Share Posted May 15, 2011 sweidre you are the tops Thanks for your help ...... I'll give it a go Cheers SESE Link to comment Share on other sites More sharing options...
Guest Orlando Posted May 15, 2011 Report Share Posted May 15, 2011 Topic Moved. Orlando Link to comment Share on other sites More sharing options...
kik Posted May 20, 2011 Report Share Posted May 20, 2011 Hi everyone, Can anyone help? Running windows 7 64x, just installed the program, cannot update the product, when I click the update button, also cannot connect to the community. Thanks sese I have a new system with Windows 7 and had the same update problem. I didn't have the connection problem. After 1 week to the day, the yellow update icon came on. Tried to fix it with Orlando's fix but that didn't work. Finally got to Rob T who was extremly helpful. He went into my computer and fixed it. However, one week later to the day, the yellow update icon came back on. At this point I think I'll live with it as a "bug". If Rob T wants to try another method to fix it I'll probably give it another shot but I'm not too optimistic. Link to comment Share on other sites More sharing options...
Guest Orlando Posted May 20, 2011 Report Share Posted May 20, 2011 I have a new system with Windows 7 and had the same update problem. I didn't have the connection problem. After 1 week to the day, the yellow update icon came on. Tried to fix it with Orlando's fix but that didn't work. Finally got to Rob T who was extremly helpful. He went into my computer and fixed it. However, one week later to the day, the yellow update icon came back on. At this point I think I'll live with it as a "bug". If Rob T wants to try another method to fix it I'll probably give it another shot but I'm not too optimistic. Hi Kik, Please follow this guide to fix it manually. Orlando Link to comment Share on other sites More sharing options...
kik Posted May 20, 2011 Report Share Posted May 20, 2011 Hi Kik, Please follow this guide to fix it manually. Orlando I never had 6056, I originally downloaded the 6112 version. Link to comment Share on other sites More sharing options...
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