kissbaby Posted July 14, 2010 Report Share Posted July 14, 2010 7-13-10 9:52pm every time i open the quarantine folder , immunet protect detects the w32.iframe, what kind bug is that and what does it do ?, all files are quarantine by your product. but i think its a false positive . i'm going to try and put a screen shot and a file or two, i also think it is detecting the actions of my avira antivir as a false postive too some how. i'm confused i have included a screen shot. but it would not let me upload the infected file from immunets quarantine folder. how do i submit a file that might be a false positive ?. Link to comment Share on other sites More sharing options...
kissbaby Posted July 14, 2010 Author Report Share Posted July 14, 2010 7-14-10 how does one upload an infected file to be re-examined by the immunet protect team or what ever ?. Link to comment Share on other sites More sharing options...
alfred Posted July 14, 2010 Report Share Posted July 14, 2010 7-14-10 how does one upload an infected file to be re-examined by the immunet protect team or what ever ?. Hi, Please go into your Settings panel, head to Exclusions and add this exclusion: c:\Documents and Settings\All Users\Application Data\Avira\Antivir Desktop\TEMP\ This will solve your issue. Please be sure to hit Apply when you're done. Best, al Link to comment Share on other sites More sharing options...
Guest orlando Posted July 15, 2010 Report Share Posted July 15, 2010 Hello, I think you need to restart the computer in Safe Mode and delete all files in the TEMP folder of Avira. For Safe Mode, the explanation: Restart your computer and just lights up, press F8, then select Safe Mode. When you're inside eliminate all files in the TEMP folder of Avira. Orlando Link to comment Share on other sites More sharing options...
alfred Posted July 16, 2010 Report Share Posted July 16, 2010 Hello, I think you need to restart the computer in Safe Mode and delete all files in the TEMP folder of Avira. For Safe Mode, the explanation: Restart your computer and just lights up, press F8, then select Safe Mode. When you're inside eliminate all files in the TEMP folder of Avira. Orlando Once you've put an exclusion in, we should not longer detect the files. There is likely not a need to boot into single user and remove the files in question. al Link to comment Share on other sites More sharing options...
Guest orlando Posted July 16, 2010 Report Share Posted July 16, 2010 Once you've put an exclusion in, we should not longer detect the files. There is likely not a need to boot into single user and remove the files in question. al you are right, but leave a little space does not hurt. Place the file in the exclusions make it less invasive the antivirus. Orlando Link to comment Share on other sites More sharing options...
alfred Posted July 16, 2010 Report Share Posted July 16, 2010 you are right, but leave a little space does not hurt. Place the file in the exclusions make it less invasive the antivirus. Orlando Yep, good point. Link to comment Share on other sites More sharing options...
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