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Please check network connectivity and retry.

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The server on which you are trying to install the program has blocked an external network.

The external IP address must be opened separately in the firewall.

I'd like to know the IP address that the firewall needs to open for installation.

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Here are the ports that you need to "create allow rules for both in-coming & out-going traffic" by your 'software based firewall' for Immunet to install & then function properly.

53 - UDP is needed for DNS look-ups.

80 - TCP (HTTP)

443 - TCP (HTTPS)

32137 - TCP & UDP

Also, if your router or modem has a built-in 'hardware based firewall' you will need to add allow rules to these ports to that as well.

In the event that after adding allow rules to these ports you still run into problems you could try and add 'allow rules' to these Domains & URL's that Immunet uses.

Most of them use ports 80 & 443.

These Domains mostly use port  443/SSL, but may fall back to 80/HTTP, and also occasionally use 32137  TCP & UDP.

50.16.57.96

50.16.120.26

50.16.122.1

50.16.157.87

67.202.39.9

174.129.187.1

184.72.79.33

184.72.92.143

update.immunet.com

cloud-consumer-asn.immunet.com  

cloud-nfm.immunet.com

fmd.immunet.com

submit.immunet.com

console.amp.cisco.com

https://crash.immunet.com

cloud-consumer-est.immunet.com

https://consumer-event.immunet.com

https://consumer-mgmt.immunet.com

https://policy.amp.cisco.com

public-cloud.immunet.com

ws.immunet.com

http://www.immunet.com/

http://support.immunet.com/

https://enterprise-m....sourcefire.com

current.cvd.win.clamav.net is accessed via a DNS query (port 53), and returns the IP of the nearest least busy ClamAV definitions server. Keep an eye on the up to date icon in the bottom right of Immunet’s interface and if it’s not a green check-mark click update now and if it still doesn’t change to a green check-mark after the update finishes then likely Immunet can’t reach the appropriate ClamAV definitions sever. 

Unfortunately the direct IP addresses Immunet connects to aren’t necessarily long lived and can’t reliably be whitelisted. They're generally only used in the case of DNS lookups failing continuously.

Cheers, Ritchie...

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