rjsiii Posted May 24, 2011 Report Share Posted May 24, 2011 Hello, I've had a problem for quite some time. I was hoping the upgrade to Immunet 3.0 might have mitigated it, but it's still happening. When I try to log into "My Community" no credentials are accepted. Figuring I had forgotten my password, I clicked "Recover My Password" under the "More things you can do" area of the UI. I type in a known-good email address (and the one under which the software was registered), click "Recover" and receive the message "An unexpected failure has occurred." This is consistently reproducible. I suspect it's a database problem of some sort on the back end as it seems to happen with every installation of Immunet that I have. Please let me know if you need any additional information. Thank you for your help. Link to comment Share on other sites More sharing options...
sweidre Posted May 24, 2011 Report Share Posted May 24, 2011 When I try to log into "My Community" no credentials are accepted. "An unexpected failure has occurred." I suspect it's a database problem of some sort on the back end as it seems to happen with every installation of Immunet that I have. Hi strat, Note, that your credentials to login to Immunet software (My Community) do not have to be same as the credentials for logging in to the Immunet forum! I suggest, that you write an email to support@immunet.com in order to have your records sorted out once and for all! (By security/privacy reason do not give them here in this forum!) Cheers, sweidre Link to comment Share on other sites More sharing options...
rjsiii Posted May 25, 2011 Author Report Share Posted May 25, 2011 Hi strat, Note, that your credentials to login to Immunet software (My Community) do not have to be same as the credentials for logging in to the Immunet forum! I suggest, that you write an email to support@immunet.com in order to have your records sorted out once and for all! (By security/privacy reason do not give them here in this forum!) Cheers, sweidre Thanks for your note. I know they don't have to be the same credentials, and sent in a mail message with output from the debug tool as well (as instructed in the "sticky messages" at the top of the forum). I suspect it's probably simply due to the fact that I was a ridiculously early user. I'm confident they'll sort it out. They're a capable and competent group, which is why I use the product and tell my friends about it. Link to comment Share on other sites More sharing options...
Rob.T Posted June 6, 2011 Report Share Posted June 6, 2011 Hi Strat, you are correct - it does have to do with you being a ridiciously early user. Please send your email address to support@immunet.com with the subject "For RobT: forum thread 1087" and I will fix this. Link to comment Share on other sites More sharing options...
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