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3.0.1.6112 Password Recovery Failing With Unexpected Error

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Hello,

I've had a problem for quite some time. I was hoping the upgrade to Immunet 3.0 might have mitigated it, but it's still happening. When I try to log into "My Community" no credentials are accepted. Figuring I had forgotten my password, I clicked "Recover My Password" under the "More things you can do" area of the UI. I type in a known-good email address (and the one under which the software was registered), click "Recover" and receive the message "An unexpected failure has occurred." This is consistently reproducible. I suspect it's a database problem of some sort on the back end as it seems to happen with every installation of Immunet that I have.

 

Please let me know if you need any additional information. Thank you for your help.

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When I try to log into "My Community" no credentials are accepted. "An unexpected failure has occurred." I suspect it's a database problem of some sort on the back end as it seems to happen with every installation of Immunet that I have.

Hi strat,

Note, that your credentials to login to Immunet software (My Community) do not have to be same as the credentials for logging in to the Immunet forum! I suggest, that you write an email to support@immunet.com in order to have your records sorted out once and for all! (By security/privacy reason do not give them here in this forum!)

Cheers,

sweidre

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Hi strat,

Note, that your credentials to login to Immunet software (My Community) do not have to be same as the credentials for logging in to the Immunet forum! I suggest, that you write an email to support@immunet.com in order to have your records sorted out once and for all! (By security/privacy reason do not give them here in this forum!)

Cheers,

sweidre

 

Thanks for your note. I know they don't have to be the same credentials, and sent in a mail message with output from the debug tool as well (as instructed in the "sticky messages" at the top of the forum). I suspect it's probably simply due to the fact that I was a ridiculously early user. I'm confident they'll sort it out. They're a capable and competent group, which is why I use the product and tell my friends about it.

 

 

 

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Hi Strat, you are correct - it does have to do with you being a ridiciously early user. Please send your email address to support@immunet.com with the subject "For RobT: forum thread 1087" and I will fix this.

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