avstudio1 0 Report post Posted June 4, 2011 After installing and rebooting, Immunet doesn't run. When I launch it manually it loads into the state shown in the picture. Internet is connected, and computer is running okay besides this. Tried uninstalling and reinstalling a couple of times. The only thought I had was there may be a virus on the machine already? Quote Share this post Link to post Share on other sites
ritchie58 412 Report post Posted June 4, 2011 You might want to check to see if any other program, such as your firewall Allow/Deny rules or other security software, is blocking the processes agent.exe and iptray.exe. Two active processes that Immunet uses to function properly. Quote Share this post Link to post Share on other sites
Guest Orlando Report post Posted June 4, 2011 Open Task Manager (ctrl+shift+esc) and check if iptray.exe and agent.exe are running. Tell me the respond. Orlando 2 Quote Share this post Link to post Share on other sites
reyescp 0 Report post Posted July 2, 2011 Hi Orlando, I installed Immunet this morning and when I tried to run "Scan Now", I received the message "Immunet 3.0 is not running. Please restart Immunet 3.0 service and retry." I exited, restarted the program and tried again. Same result. This time, I restarted my computer, restarted the program and tried again. Still the same result. I saw you post and checked Task Manager, both iptray.exe and agent.exe are running. Thanks. Quote Share this post Link to post Share on other sites
Guest Orlando Report post Posted July 3, 2011 Hi cpr, First of all close the Immunet Tray, click with right on the Immunet Tray and choose "Close" then open a CMD (C:\WINDOWS\system32\cmd.exe) as Administrator and type: taskkill /f /im iptray.exe taskkill /f /im agent.exe net stop immunetprotect "wait......" net start immunetprotect and then open again the program. Orlando Quote Share this post Link to post Share on other sites
reyescp 0 Report post Posted July 4, 2011 Hi cpr, First of all close the Immunet Tray, click with right on the Immunet Tray and choose "Close" then open a CMD (C:\WINDOWS\system32\cmd.exe) as Administrator and type: taskkill /f /im iptray.exe taskkill /f /im agent.exe net stop immunetprotect "wait......" net start immunetprotect and then open again the program. Orlando Thanks Orlando, I got it running. Do I have to do this everytime I want to scan my computer? Quote Share this post Link to post Share on other sites
Guest Orlando Report post Posted July 4, 2011 Absolutely not, now it should be ok for the future, if it appears again, please use System Diagnostic Tool and send the file to support at immunet dot com Orlando Quote Share this post Link to post Share on other sites
