francoy Posted June 16, 2011 Report Share Posted June 16, 2011 Hello All I've just installed immunet and it's nightmare...: At the end of the installation Immunet detect a trojan, I removed it, and this one was inside explorer.exe... (I noticed it after ..) th next restart of windows the destop was missing. I am trying to un-quarantine the file explorer.exe so I do CTRL-ALT-SUPR (Start new process)and i select IPTRAY.EXE from the immunet folder. I do it 3 time and the immunet windows appear. I am able to access to the quarantine windows. THe explorer file is inside I see it. I try to do "restore" but i have an error like this: "The file can't be restored check that the agent is connected..." sorry for my bad english Please help me Francoy Link to comment Share on other sites More sharing options...
francoy Posted June 16, 2011 Author Report Share Posted June 16, 2011 it's solved I restore the file from the Windows CD ROM Bye Francoy Link to comment Share on other sites More sharing options...
millard@immunet.com Posted June 16, 2011 Report Share Posted June 16, 2011 it's solved I restore the file from the Windows CD ROM Bye Francoy I'm glad you were able to resolve this issue. Please send your support diagnostics file (http://support.immunet.com/tiki-read_article.php?articleId=10) and the name of the detection to support at immunet.com. Thanks, --Millard Link to comment Share on other sites More sharing options...
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